Jack Richardson

Hello @Jimmy Yip,

Your private area is empty in your reply, and the screenshot you attached does not correspond to the message included in your response. You can share your screenshots or videos by uploading them to a service such as https://fex.net/ and providing the download link.

If you would like our assistance, please provide the correct details and temporary wp-admin access to your website. On our local websites, we are able to set up trending searches without any issues and save them in the header template (https://gyazo.com/2197f310d51dd5e6a9d17934427a2f4d – backend, https://gyazo.com/4825b34852ca206506a76593568be77c – frontend).

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Zhelezny,

We kindly request that you provide us with the correct WP-Admin access, as it appears to have been modified on your side (see: https://prnt.sc/DB7YiEAIfADU).

If you prefer to perform the update yourself, please remove the XStore Core plugin from your Plugins page and upload the .zip archive of the plugin (https://gyazo.com/764d1e7fc1051e73efa96dd3573790d7). You can download the XStore Core plugin archive from your account page on 8theme.com (https://www.8theme.com/downloads).

For reference, you can review the example of uploading the XStore theme archive in our documentation, as the process is almost the same for the plugin: https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/.

If you still require our assistance, please verify the WP-Admin credentials and provide them in the private content area. Kindly note that the FTP access details you previously shared are also incorrect (see details in the private content).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jimmy Yip,

We apologize for the misunderstanding of your request, as it included several different questions, making it difficult to provide a single solution. Let us address each issue step by step.

Regarding the missing text in your “trending searches” tags, please review the header template revisions (https://elementor.com/help/revision-history-undo-and-redo/) to locate the tags that were previously displayed. Please note that empty tags may appear if the values in the header search widget are set incorrectly. For example, if multiple commas are used without corresponding values, the tags will appear empty (see https://prnt.sc/Z40txPD9KVm4). To edit your header search, go to Dashboard → XStore Builders → Header Builder → Edit with Elementor (https://prnt.sc/5OOw17-o8V0N).

Regarding the font issue, could you please attach some screenshots to help us better understand your request? At the moment, we do not see any font-related issues on your homepage.

As a suggestion, if your website is still under development, we recommend temporarily disabling your cache. Caching is best suited for websites that are already configured or require only minor updates. When making frequent content or layout changes, it is better to keep caching disabled. If you prefer to keep caching active, please clear it after making changes in your cache plugin settings or configure it to clear automatically every 2–3 hours. You can find more information in the following documentation:
– https://www.hostinger.com/support/6973388-how-to-clear-the-litespeed-cache-at-hostinger/
– Elementor tools: https://elementor.com/blog/how-to-clear-cache-in-wordpress-9-simple-methods-year/#:~:text=4%3A%20Clearing%20the-,Elementor%20Cache,-If%20you%20use

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mahi,

To edit your search widget, please open the Header Builder and navigate to the Search element. There, you can modify or remove the button text: https://prnt.sc/YU0cLEAO4lIK. You can also set a custom minimum width value: https://prnt.sc/fYuFOW6iMHcP.
Frontend result: https://prnt.sc/4YJVaPNZZeKZ.

Regarding your other question, you can modify the layout of your products on the Shop page in the Archive Products Builder (Dashboard -> XStore Builders -> Archive Products Builder). Currently, the product hover effect is set to “None”: https://gyazo.com/2ed541f20a954a696738fa4f96494d33.
Documentation article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We also kindly recommend submitting separate topics for different questions. Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andrei Andrei,

Regarding the rendering of your product widget, could you please try hiding this widget on responsive devices (Widget -> Advanced tab -> Responsive) and use the Products Grid for testing? This widget does not use scripts for rendering, so it will be displayed immediately upon loading. As an alternative, you may use the Products Carousel for desktop and tablet devices, and display the Products Grid widget only on mobile devices, with options to load more products or enable infinite loading.

Your request related to additional theme functionality has been forwarded to another specialist for review. Once we find a solution, we will provide you with feedback. In the meantime, please ensure that your temporary wp-admin access is correct so that we can check the settings if necessary.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andrei Andrei,

If you would like to enhance the loading speed of specific widgets, please enable the “XStore Ajaxify” option in the Page Editor under “Widget → Advanced tab → XStore Ajaxify setting” (https://prnt.sc/gte5t_WqjmdN).

To ensure this feature functions properly, please also activate the “Enable Ajaxify On Website” option in “Theme Options → Speed Optimization” (https://prnt.sc/mv0CLmmakYbJ).

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Safe Desires,

We have checked the issue on our side but were unable to reproduce it (a video of our tests is attached in the private content). Please try clearing your caches, including the CDN caches, and then check again. We also recommend testing the issue on another device.

Additionally, we noticed that you have previously posted similar topics related to caching configuration: https://www.8theme.com/topic/any-cart-icons-are-not-working-correctly-mobile-panel-shows-no-cart-elements/#post-465508

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Safe Desires,

Please provide us with more details, as we currently do not see any issues on your website when viewed on mobile devices, either in the default browser or in an incognito tab. You may upload your video to a service such as https://fex.net/ and share the download link in the private area.

Also, on the screenshot you shared it seems you temporary activated the Storefront theme as the layout and design is not match with the style of our XStore theme.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

Could you please attach the topic where we suggested the custom filter implementation? This will help us identify the developer who provided you with the code snippet and allow us to assist you more effectively with your request.

Additionally, we would like to confirm whether it would be acceptable for you to lock the brand selection on your brand archive page. This way, when a customer is browsing the brand archive, there will be no need to reset or reselect the brand as it is logical solution in our thought. For example, the following code could be used:

.tax-brand #masterFilterBrand.active,
.tax-product_cat #masterFilterCategory.active {
    pointer-events: none;
    opacity: .7;
}

.tax-brand #masterFilterBrand.active .icon-container,
.tax-product_cat #masterFilterCategory.active .icon-container {
    display: none;
}

.tax-brand #masterFilterBrand.active select,
.tax-product_cat #masterFilterCategory.active select {
    -webkit-appearance: none;
    background: none;
}

Frontend result: https://gyazo.com/121013740d687488bbb85358f8b844ee (brand taxonomy), https://gyazo.com/1d0f168f73dcdd77af3a3ed10391f7d0 (category taxonomy)

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Peter,

You may try adjusting the “Style” option of the Tour widget: https://gyazo.com/8b4d4e7376f55a35c1919c2e3509cdc9. Please note, however, that the design options available for WPBakery elements are somewhat limited, so in certain cases, you may need to add custom CSS to style the tabs as desired, also it may be needed to add some classes for your elements to apply the correct style.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Martin,

We would like to suggest the following workaround, which will place all XStore sections under the default Elementor sections: https://gyazo.com/6934c368884f69d8cff6edbf58733218.

If you would like to implement this solution, please add the following code snippet to your child theme’s functions.php file (https://gyazo.com/e45becebb928a9418dcf6970b5e7f856):

add_action( 'elementor/editor/before_enqueue_scripts', 'etheme_child_enqueue_editor_styles', 9999 );
function etheme_child_enqueue_editor_styles() {
	wp_add_inline_style( 'et-core-elementor-style', 'div#elementor-controls {
	    display: flex;
	    flex-wrap: wrap;
	    flex-direction: column;
	}

	div#elementor-controls > .elementor-control[class*=etheme] {
	    order: 2;
	}');
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GLEB,

After reviewing your configuration, we have found the following:

1. The “Max Execution Time” value is currently set to 120, which is the minimum required. We kindly recommend increasing this value: https://gyazo.com/ed729dd84b9fb21b72a1edad2a828de6.

2. If you encounter any errors, you can always check the error logs on your server or in “WooCommerce → Status → Logs”. As shown here, there are indications that all available memory has been used, which triggered a fatal error: https://gyazo.com/0daeb92d10061d7a146c93d2feeb3a39. To increase the memory limit, please contact your hosting provider.

From our side, we made some text modifications on your home page, and they were successfully saved: https://gyazo.com/fc8a67b012853c1a10bcece701853930 and https://gyazo.com/e7a8d503ec557e30fdadd6edb11cec1b.

Therefore, we suggest that you adjust the server limits, update your theme and the “XStore Core” plugin to the latest versions (as these may include important fixes or improvements), and check the issue using another browser, as it may be affected by excessive cookies or cached data that prevent proper saving actions.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Eiar-Axilpure,

We have this task on our to-do list for review. However, due to regular Elementor updates that affect the copy/paste functionality, it is currently not possible to ensure full compatibility.

We recommend using the XStudio feature for now: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Alternatively, if you would like to use a specific section from our demo, please provide us with a screenshot of the section and the demo URL, and we will send you a .json file for import.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Visenco,

Thank you for your request. At this time, the modification for variable products by separating them into simple variations is available only for the main shop archive. If you would like to enhance this functionality, please submit your request on our feature request taskboard: https://www.8theme.com/roadmap/.

We also recommend creating separate topics for different questions. Once your main request in this topic has been resolved, please mark it as closed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @MMarch,

Currently, the Socials widget offers a limited number of social media options for configuration. If you would like to create a more customized design, you can use another widget such as the “Icons List”, or combine multiple “Icon” widgets that can be manually configured with your own icons and links.

If certain widgets are not visible in your Elementor panel, please check their availability here: https://elementor.com/help/element-manager/

Best regards,
Jack Richardson
The 8Theme’s Team