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White Screen When Editing Homepage (PRO Elements Plugin Conflict)

This topic has 11 replies, 3 voices, and was last updated 1 day, 6 hours ago ago by Tony Rodriguez

Mina

Participant

May 18, 2026 at 06:51

I’ve been trying to open and edit my homepage, but it only shows a blank white screen each time. It seems like the PRO Elements plugin might be causing the issue—when I deactivate it, I’m able to edit the page using Elementor. However, any sections that use PRO Elements are missing.

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10 Answers

Jack Richardson

Support staff

May 18, 2026 at 07:42

Hello @Mina,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

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Mina

Participant

May 18, 2026 at 08:08

Hi please see private content thanks!

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Jack Richardson

Support staff

May 18, 2026 at 09:27

Hello @Mina,

Check private content.

Kind regards, Jack Richardson
The 8theme’s team

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Mina

Participant

May 18, 2026 at 10:31

Thanks, Jack. Please see updated details.

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Jack Richardson

Support staff

May 18, 2026 at 11:49

Hello @Mina,

Please, check now.
We manually modified as temporary solution the version of PRO Elements plugin in plugins/pro-elements/pro-elements.php -> 4.0.4.2 => 4.0.42 (https://prnt.sc/LSEv0Vy3CB13) as such subversion is not predefined in Elementor plugin’s code.

Kind regards, Jack Richardson
The 8theme’s team

#470434 Copied

Mina

Participant

May 18, 2026 at 12:05

Hi Jack. Seems like nothing has changed. I’ve cleared my Chrome browser history and tried Safari, still unable to load the page.

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Jack Richardson

Support staff

May 18, 2026 at 12:19

Hello @Mina,

Please clear your caches and check again: https://prnt.sc/aC9lyrCM2r1p. It appears that the issue was caused by one of your Global Widgets, so we have temporarily moved it to the trash: https://prnt.sc/Y404Ujr4DmaW.

Best regards,
Jack Richardson
The 8Theme’s Team

#470436 Copied

Mina

Participant

May 18, 2026 at 12:24

Hey, Jack. That worked. May I know which widget was that? Moving forward, is it safe for me to update any plugin?

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Mina

Participant

May 18, 2026 at 12:25

Thanks for the support! My topic “White Screen When Editing Homepage (PRO Elements Plugin Conflict)” has been successfully resolved.

#470438 Copied

Tony Rodriguez

Support staff

May 18, 2026 at 12:25

Dear Mina,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
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Your input makes a real difference.

Topic closed.
The 8Theme Team

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White Screen When Editing Homepage (PRO Elements Plugin Conflict)

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