Jack Richardson

Hello @ziga32,

Your shop’s filter area currently contains only one Swatches widget (https://gyazo.com/30ff371b5742580fffeb02236ab071a1), which does not correspond to the products displayed on your page, as there are no items to filter by that attribute. We have added several additional widgets for you, which you can now review here: https://gyazo.com/a78cbda713cfb16e4445d8f654b28fbd

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @vuvuvu,

According to the WooCommerce logs, it is necessary to increase the memory limits on your website. Please contact your hosting provider to make this adjustment: https://gyazo.com/88bf40a2a8651899d87347a4d309186a

Please also note that there is an issue with opening the live theme options (Customizer): https://gyazo.com/2b81f924ef7d7a822d8961ca69b6b10b. Therefore, the problem is not limited to the backend settings.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Arnost,

On real websites, you will also have a footer and additional content rather than an empty page. Your request will be resolved once the appropriate content is added to your website. However, if you would like the header menu to remain visible even when there is little or no content, we have added a custom CSS solution for you in “Theme Options → Theme Custom CSS” (https://gyazo.com/b65fdb5218f9b7dec4323008556f9c48).

You can view the frontend result here: https://gyazo.com/fc01abcdec192bee1968eb47a284d7e8

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Bas Kling,

Could you please provide us with more details about the changes made to your website that may have caused this issue? For example, did you update the theme, modify any settings, or did your developer make changes to the child theme?

Additionally, please attach some screenshots of the settings you temporarily disabled so that we can re-enable them on our test site.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @alex71,

We are unable to provide a solution at this time, as we do not have access to view your website due to password protection. Based on the screenshot you provided, it is not possible to determine the correct custom CSS.

Please either grant us temporary access to your WordPress admin panel or provide the password so that we can review your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Bas Kling,

Our theme does not include functionality to duplicate images, so this issue is likely related to WooCommerce or WordPress itself. At this time, we do not have any ready-made plugins or solutions to help remove duplicated images. However, if you find a useful tool or method, please share your results with us so that other customers may also benefit from your solution.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Safe Desires,

Please clear your cache and check again. The issue occurred because an incorrect filter name was used. The correct filter name is “etheme_autoscroll_single_tabs_on_mobile” (https://gyazo.com/8456ab10e057b827233b08c174515205).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jhen,

Please, check now. If you still have such issue, please, attach in private content the url of page with such notices.

Kind regards, Jack Richardson
The 8theme’s team

Hello @mz mobile center,

Could you please provide us with the log of your notices from the backup files? Additionally, please share some screenshots or videos demonstrating the issue. You may also attach temporary wp-admin access in the private content section, along with detailed steps to help us reproduce the issue on our side.

As you are using the paid version of the All-in-One WP Migration plugin, we kindly ask you to submit a topic on their support forum. It appears that the backup-related issues may be connected to the plugin’s configuration rather than our theme, as the plugin creates the backup archive from your website’s data, not solely from our theme’s data.

We are happy to assist with any issues related to our theme; however, based on your request, this matter seems to require attention from the plugin or hosting provider. Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @HUSSTLE,

Please, check private content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Stephen Bruce Casey,

Could you please ensure that the screenshots you provided are correct? We have checked on our side, and everything appears to be displayed correctly (a video is attached in the private content). You have one section with the heading “Used Machinery Marketplace,” which has a white background in both the editor and the frontend. Below it, there is another section with the heading “Why Buy Used Machinery,” which has a purple background in both the editor and the frontend as well.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Peter,

Please note that this is an additional customization request that is not included in our basic support. However, we can provide you with some code snippets that you may try to achieve the desired result: https://gyazo.com/f5437621e64759cef84b2e1b69c85f12 (please note that custom CSS should also be added to adjust the styling).

To display the “Continue shopping” button you can add the following snippet to your child theme’s functions.php file:

add_action('woocommerce_widget_shopping_cart_before_buttons', function() {  
    if ( wc_get_page_id( 'shop' ) > 0 )  
        echo '' . esc_html__('Continue shopping', 'xstore') . '';  
}, 999);

To display the additional products you can add the following snippet to your child theme’s functions.php file:

add_action('etheme_after_mini_cart_footer', function() {
	if ( !function_exists('etheme_slider') ) return;

	$meta_query = WC()->query->get_meta_query();
	$posts_per_page = 2;
	$hide_out_stock = true;
			
	$args = array(
		'post_type'           => array( 'product', 'product_variation' ),
		'ignore_sticky_posts' => 1,
		'no_found_rows'       => 1,
		'posts_per_page'      => $posts_per_page,
		'post__in'            => array(757, 721), // ids to include 
		'post__not_in'        => array(765), // ids to exclude 
		'meta_query'          => $meta_query,
	);
			
	if ( $hide_out_stock ) {
		$args['meta_query'] = array_merge($args['meta_query'], array(
			array(
				'key'     => '_stock_status',
				'value'   => 'instock',
				'compare' => '='
			),
		));
	}

	$slider_args = array(
				'before'          => '<h4 class="widget-title"><span>' . esc_html__( 'You may also like...', 'xstore' ) . '</span></h4>',
				'slider_autoplay' => false,
				'slider_speed'    => '0',
				'autoheight'      => false,
				'large'           => 2,
				'notebook'        => 2,
				'tablet_land'     => 2,
				'tablet_portrait' => 1,
				'mobile'          => 1,
				'echo'            => false,

				'attr'            => 'data-space="0"',
                'widget'          => true,
                'wrap_widget_items_in_div' => true
			);

	echo '<div class="sidebar-slider">' . etheme_slider( $args, 'product', $slider_args ) . '</div>';

});

Please, note that if you require additional customization we kindly suggest you to submit your request on our trusted partner WP Kraken.

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @HUSSTLE,

Please note that there have been no changes to such filters, so it should continue to function as before. You can find more details in the following topic: https://www.8theme.com/topic/how-do-i-integrate-the-emails-added-by-yith-plugins-to-your-email-builder/#post-449691.

If you still require our assistance, please provide a list of the third-party emails you would like to enable in our builder, along with temporary WP-Admin and FTP access in the private area, so that we can assist you further.

Additionally, please note that your plugin emails should follow the main email configuration from WooCommerce. If they use custom templates with hardcoded details, it will not be possible to modify the content using the email customizer.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Juan Alberto Montoya,

To use swatches in product-based widgets, please activate the Variation Swatches functionality by following this guide: https://www.8theme.com/documentation/xstore/woocommerce/variation-swatches-3/. After activation, configure your product attributes as swatches.

Once configured, you can assign these attributes to your products in the product backend. The swatches will also appear in your Product Carousel, Grid, or List widgets if you enable the “Show swatches” option: https://gyazo.com/937286bec20e6e4ba3e0b5e24b96a8c0.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken.

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Kind regards, Jack Richardson
The 8theme’s team