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Product Tabs Auto-Close as soon as I click to open them

This topic has 6 replies, 3 voices, and was last updated 1 day, 20 hours ago ago by Jack Richardson

Safe Desires

Participant

May 17, 2026 at 08:59

when clicking on the accordion on mobile, it closes the tab and scrolls the screen down a little bit

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5 Answers

Ayan Rahman

Support staff

May 17, 2026 at 15:47

Hi,

Thank you for reaching out to us.

Could you please try adding the following PHP snippet to your child theme’s functions.php file or to a code snippets plugin (if you are using one):

add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

This will prevent the page from scrolling when clicking on the tabs, so the behavior you are currently experiencing will no longer occur.

Warm Regards,
The 8Theme Team

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Safe Desires

Participant

May 29, 2026 at 19:59

It is no longer auto closing, but it’s still jumping/autoscrolling to the tabs element. So, on page load it jumps to the description (first tab) and then it will scroll so the other tab headers are on top if one clicks to open another tab.

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Jack Richardson

Support staff

June 1, 2026 at 06:22

Hello @Safe Desires,

As we can see in your video, you are testing a staging website, while we have tested the issue on your live website and were unable to reproduce it on our devices. Could you please provide the correct URL of your staging website and perform tests from several devices to ensure that the issue is not related to cached content?

Best regards,
Jack Richardson
The 8Theme’s Team

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Safe Desires

Participant

June 1, 2026 at 18:47

It happens with every single product page on mobile

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support staff only.

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Jack Richardson

Support staff

June 2, 2026 at 06:22

Hello @Safe Desires,

Please clear your cache and check again. The issue occurred because an incorrect filter name was used. The correct filter name is “etheme_autoscroll_single_tabs_on_mobile” (https://gyazo.com/8456ab10e057b827233b08c174515205).

Best regards,
Jack Richardson
The 8Theme’s Team

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