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All customers experiencing failed attempt to add product to cart

This topic has 6 replies, 3 voices, and was last updated 3 minutes ago ago by Tony Rodriguez

Bas Kling

Participant

June 2, 2026 at 15:46

Hi,

We’re not sure what’s going on, and we haven’t added any functionality to our website lately, but for some reason, when customers add a product (any product) by clicking the add to cart button, the off-canvas shopping cart says, nothing in shopping cart. Customers have to shift-F5 to refresh the page to see an updated shopping cart. This seriously impacts our sales. Can you please have a look?

-EDIT-
As a temporary solution, our developer has disabled the Ajax add to cart functionality, so that people who add a product to the cart immediately go to checkout. Obviously this isn’t a perfect solution, but it does buy us some time

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5 Answers

Jack Richardson

Support staff

June 3, 2026 at 06:55

Hello @Bas Kling,

Could you please provide us with more details about the changes made to your website that may have caused this issue? For example, did you update the theme, modify any settings, or did your developer make changes to the child theme?

Additionally, please attach some screenshots of the settings you temporarily disabled so that we can re-enable them on our test site.

Best regards,
Jack Richardson
The 8Theme’s Team

#470958 Copied

Bas Kling

Participant

June 6, 2026 at 11:40

Hi Jack,

We’ve managed to isolate and mitigate the issue. It was a bit of custom code we developed to create a variable payment link that would generate a digital product on a customer’s cart page, allowing payment to be finalised through WooCommerce.

No further help is needed from your end. Apologies for jumping the gun like this.

#471049 Copied

Jack Richardson

Support staff

June 8, 2026 at 06:35

Hello @Bas Kling,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

#471063 Copied

Bas Kling

Participant

June 8, 2026 at 07:24

Thanks for the support! My topic “All customers experiencing failed attempt to add product to cart” has been successfully resolved.

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Tony Rodriguez

Support staff

June 8, 2026 at 07:24

Dear Bas Kling,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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All customers experiencing failed attempt to add product to cart

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