Jack Richardson

Hello @Martin,

The issue is caused by the custom CSS for .swiper-entry in your child theme. A video demonstrating our review has been attached in the private content section. Please check it to identify the source of the issue. Kindly note that we are not responsible for any custom modifications implemented by customers in their child themes.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Greg,

Any CAPTCHA displayed in the login or registration form is generated by a plugin installed on your website, as this feature is not included in our theme by default. If you are using such a plugin, please refer to its documentation or contact the plugin’s support forum for assistance.

Examples of CAPTCHA plugins:
https://wordpress.org/plugins/advanced-google-recaptcha/
https://wordpress.org/plugins/captcha-code-authentication/

We also attempted to review your website to provide further suggestions regarding which plugin might be responsible. However, access to your site is currently blocked, and the new version is in maintenance mode, so we were unable to complete our check.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Hangato,

You can add the following custom PHP snippet to your child theme’s functions.php file:

add_filter('etheme_product_meta_elements', function ($elements) {
    $elements['et_woo_gtin'] = esc_html__('Woo GTIN', 'xstore-child');
    return $elements;
});

add_action('etheme_product_meta_element_render', function($key, $local_product, $edit_mode, $_this) {
	switch ($key) {
		case 'et_woo_gtin':
			$gtin = $local_product->get_global_unique_id();
			$gtin_caption = esc_html__('GTIN', 'xstore-child');
			if ( $gtin ) { ?>
				<span class="et_woo_gtin_wrapper detail-container">
                    <span class="detail-label"><?php // PHPCS - the $sku_caption variable is safe. ?><?php echo $gtin_caption; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped ?>
                        </span>
                    <span class="et_woo_gtin"><?php // PHPCS - the $sku && $sku_missing variables are safe. ?><?php echo $gtin; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped ?>
                        </span>
                </span>
				<?php
			}
			break;
		
		default:
			// code...
			break;
	}
}, 10, 4);

Next, open your Single Product Builder (XStore Builders → Single Product Builder → Elementor Editor) and check the Product Meta widget. You will find a new option to display the Woo GTIN (you can modify the text in your code if needed as the WooCommerce provide one field for GTIN, UPC, EAN, or ISBN): https://gyazo.com/1606eb3947d2a7c2454338a458b64f77.

On the frontend (https://gyazo.com/732c5f36d4697edec8873e699da57849), you will see the correct GTIN value that you set in your product backend (https://gyazo.com/17e2bfbee0ddd1c51b68be9b889f5a93).

If you still require assistance, please provide us with temporary WP-Admin and FTP access to your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @dano111222,

You can check our reply in next topic -> https://www.8theme.com/topic/problem-with-page-loading-speed-and-editing-in-elementor/#post-470280.

Below are some of the most common causes of the 500 error:

– Insufficient memory allocated to your website – Elementor requires a minimum of 128 MB of memory to function properly. If your website uses additional plugins, we recommend allocating 512 MB. The 500 error may occur if the allocated memory is insufficient to meet your website’s requirements.
– Third-party plugin conflict – If Elementor is not the only plugin installed, the 500 error may be caused by a conflict with another plugin.
– Fatal errors – The 500 error may also result from a fatal error originating from your website’s PHP file.

For more information, please visit: https://elementor.com/help/500-error/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

You are welcome to share your feedback and comments about our product on ThemeForest at the following link: https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546. Login to your account on ThemeForest first.

If your main request in this topic has been resolved, please mark the topic as closed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

The mentioned setting only modifies the titles in the product grid/carousel. The single product tag is not affected.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @AlixAI,

As we have observed, the mentioned Kinguin plugin includes an option “Use specific design for Product pages” that modifies the layout of your single product page (https://gyazo.com/541813a84cb2907c8cffd894246a427d). We have temporarily disabled this setting, and the layout on your single product page should now appear correctly.

Could you please check it on your side? If you have any further questions, please provide additional details and screenshots so that we can assist you more effectively.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Recep,

If you would like to make the brand logo in the sidebar area on a single product page smaller, you can use the following custom CSS:

.single-product-sidebar .product-brands img {  
    width: 100px;  
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

Thank you for your message. We are glad to hear that everything looks great.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

Could you please provide temporary FTP access? We will check what can be done to help you as your current wp-admin permissions is not allowing us to edit theme’s files.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Pites,

You may try temporarily disabling the “Show byline” option in “Theme Options → Blog → Single Post” (https://gyazo.com/ad4d2ae6555e040fceb11d0f6ed12519).
Alternatively, you can copy the “xstore/single.php” template to “child-theme/single.php” (https://www.8theme.com/documentation/xstore/theme-installation/child-theme/) and modify or remove the heading tags as needed (https://gyazo.com/3226fe8b1f5ad04f60e22a527df627a7).

If you require further assistance, please provide us with the correct temporary WP‑Admin access in the private content area.

Best regards, Jack Richardson
The 8Theme’s Team

Hello @Bas Kling,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Recep,

The Mega Menu is one of the menu types available in XStore. It displays multiple options and sections in a dropdown format, making it ideal for websites with extensive content or complex structures.

For more information, please refer to our documentation: https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Safe Desires,

We are currently working on theme’s optimization task.

Could you please try adding the following snippet to your child theme’s functions.php file and check then:

add_filter('etheme_elementor_force_load_global_assets', function($value, $in_preview) {
    return $in_preview;
}, 10, 2);

After that, please clear your cache and check if the issue persists.

Best regards,
Jack Richardson
The 8Theme’s Team