Forum Replies Created

Viewing 30 posts - 511 through 540 (of 17,791 total)
1 2 3 … 17 18 19 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Recep,

    1. You can customize the colors in “Header Builder → Dropdown” (https://prnt.sc/ez1aq-sevR1_). If you would like to implement changes that are not available in the default options, please use custom CSS:

    To set a bold heading: 

    .et_b_header-menu.et_element-top-level .item-design-mega-menu .nav-sublist-dropdown .item-level-1 > a {
    font-weight: 600;
    color: blue;
}

    To set a custom color for sub-items on hover: 

    body .et_b_header-menu.et_element-top-level .nav-sublist-dropdown .item-link:hover {
    color: red;
}

    2. Since you are using the Header Builder based on the Customizer, you can create a separate menu in your dashboard under “Appearance → Menus” and assign it in your Header Builder (https://prnt.sc/bUgBZgJpS0hp). Then, you can set the content for your “All Departments” menu items (https://gyazo.com/9a30de2417f93a9e2f5f608b58c933d6) using a static block created with the builder or custom content. For more details, please refer to: https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/.

    As you are using Elementor, you can import prebuilt content into your new static blocks using “XStudio”: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

    3. You can adjust the padding in the “Computed Box” of your Dropdown Menu settings in the Header Builder (https://prnt.sc/3v-dB1RJBdlt -> https://prnt.sc/EyKy7k9r3GE1). Alternatively, you can modify the spacing using custom CSS.

    For guidance, please see: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471451 Copied In reply to: How can I create a mega menu like the one in your demo?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @S,

    Your approach to configuring both brand types for your products and selecting the one you prefer is excellent. No additional configuration is required. However, if you plan to disable either our built-in XStore Brands or the built-in WooCommerce Brands, please refer to the solution provided in our article: https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/.

    Please note that our brand widgets in the sidebar or within builder elements are designed to display only our built-in XStore Brands. If you wish to display WooCommerce brands instead, you will need to use the appropriate widgets or implement a custom solution.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471450 Copied In reply to: Brands- Xstore or woo-com, how to set them up/ turn off
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jaswinders,

    You may activate and test it. If you do not encounter any issues, you can keep it active; otherwise, you may deactivate it.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471432 Copied In reply to: Theme performance issues – slow, category page issues and others
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jaswinders,

    Could you please check it now?

    The issue occurred because the Gutenberg templates were imported on demo content import process, which caused WordPress to recognize your demo as Gutenberg-based and therefore skip loading the Elementor assets. However, your original content was created using the Elementor builder.

    Please also note that we found some customizations that might affect certain layout changes: https://gyazo.com/c9f2e2de1688041f92c626d8ff77ee23.

    Your content is now displayed correctly: https://gyazo.com/6b6e6b7b7d572248cffdbc2e0feca4f7.

    If you have any further questions, please refer to our documentation: https://www.8theme.com/documentation/xstore/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471430 Copied In reply to: Theme performance issues – slow, category page issues and others
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jaswinders,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #471427 Copied In reply to: Theme performance issues – slow, category page issues and others
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @S,

    As mentioned in our previous response, the images are in .jpeg format with a predefined background. If you would like to modify these images, you can use tools such as Canva (https://www.canva.com/features/photo-background-changer/) or Photoshop or other tools to adjust the background and then upload the updated images to your categories.

    Please note that our theme does not automatically fill the background of images in this widget, so your request is not related to our theme or its settings.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471418 Copied In reply to: How to change background colors for category thumbnails on shop pages ?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Timber Story,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards, Jack Richardson
    The 8theme’s team

    #471417 Copied In reply to: Elementor Editor Loading Issue and Plugin Conflict on Our Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Timber Story,

    We did not find any screenshot attached to your reply. We have checked on our side, and the editor is loading correctly (a screenshot is attached in the private content). Could you please try clearing your browser cache or checking in another browser?

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #471412 Copied In reply to: Elementor Editor Loading Issue and Plugin Conflict on Our Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @islam,

    Please try using the following custom CSS in “Theme Options → Theme Custom CSS”:

    .etheme-elementor-swiper-entry .swiper-button-next.swiper-button-disabled,  
.etheme-elementor-swiper-entry .swiper-button-prev.swiper-button-disabled {  
    pointer-events: all;  
}

    This issue occurs because the slider navigation disables the click action on loop scroll ends, allowing the element behind the arrows to remain clickable.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471403 Copied In reply to: Non looping widgets opens the starting item on pressing previous button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Timber Story,

    You have attached credentials for a non-admin user, so we were unable to edit or review your settings. Please check the solution provided in the following reply: https://www.8theme.com/topic/elementor-not-working-and-required-safe-mode/#post-471230.

    If this resolves the issue, you may mark the topic as solved. Otherwise, please attach the correct credentials.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471400 Copied In reply to: Elementor Editor Loading Issue and Plugin Conflict on Our Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jiajia,

    We have made some improvements and reviewed the configuration of your LiteSpeed Cache plugin. In the private content section, we have included several configuration changes that were implemented on your website, so you can review and apply them to other pages if needed. Also, note that we are always working on optimization in our theme so some common improves will be included in next updates.

    Please note that optimization services for customers’ websites require custom development, which falls outside Envato’s standard support policy. To ensure the work is completed properly and on time, we recommend submitting your request to our trusted partner, WP Kraken.

    You will receive:
    – A prompt quote and timeline
    – Turnkey implementation by a vetted team
    – A warranty on the delivered work

    We are confident this will be helpful and hope you can take advantage of it soon.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #471397 Copied In reply to: I used your theme and found that my website is extremely slow. I need your help to resolve this
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @BINOD rajak,

    1. With all due respect, as the issue is related to the LiteSpeed Cache plugin, we kindly ask you to submit your request to their plugin support team. They will be able to assist you with the cache clearing delay, as our support is limited to our own products.

    2. In accordance with Envato’s privacy policy, we do not provide additional customizations or manual configurations on customers’ websites. However, if you need assistance with the configuration of a specific widget or element, please provide us with screenshots or a short video, and we will review the issue to suggest possible solutions.

    3. Elementor PRO is a paid version that offers additional features for the Elementor plugin, while PRO Elements is a free, community-maintained project designed to add professional features typically found in premium plugins and add-ons for websites built with Elementor. Please note that PRO Elements does not include templates, template kits, or support services, which are available with Elementor PRO. Since you are already using Elementor PRO, we recommend disabling the PRO Elements plugin to avoid potential conflicts between the two. If you encounter any issues, you can safely enable PRO Elements and disable Elementor PRO as needed.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471396 Copied In reply to: Need Mobile Design Tutorial for XStore Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @islam,

    As we can see in your video, it appears to be working correctly from our perspective. Could you please clarify the result you would like to achieve? Should the arrows function in the opposite direction? This can be accomplished using custom CSS, so we kindly ask you to provide more details to help us better understand and assist with your request.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471395 Copied In reply to: Non looping widgets opens the starting item on pressing previous button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Private content

    Please contact administrator
    for this information.
    #471379 Copied In reply to: Maybe A Shipping Field Issue – Cart Spinning and Address Issues On Checkout Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Private content area

    Please contact administrator
    for this information.
    #471375 Copied In reply to: Maybe A Shipping Field Issue – Cart Spinning and Address Issues On Checkout Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,
    Please, check private content.

    Please contact administrator
    for this information.
    #471373 Copied In reply to: Maybe A Shipping Field Issue – Cart Spinning and Address Issues On Checkout Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jacomijn,

    Your website is currently not loading due to some issues on your server.

    You may try the following solution:
    Switch the CSS Print Method to Internal Embedding. Elementor injects the style scripts directly into the HTML of each page using inline tags.

    For more information, please visit: https://elementor.com/help/changes-dont-appear-online/

    Additionally, we believe you can achieve a consistent design across all your category archive pages by using the “No Conditions” and multiple templates approach, combined with the Dynamic Tags functionality.

    Once you set the “Archive Shop Page” condition, the design will be applied to all shop, product category, and product tag archive pages. Furthermore, in some widgets within the editor, you can use dynamic tags (https://developers.elementor.com/docs/dynamic-tags/).

    For example:
    https://gyazo.com/03ea004881e93ac8c62012f6bf684d62
    https://gyazo.com/2876d79adb0468fb77ccfbeedf5c8040

    If you are looking for specific configuration options for the product category page, please provide more details, including the correct wp-admin access (check it before attaching in your reply) and we will be happy to assist you further.

    Useful topics:
    https://www.8theme.com/topic/struggling-to-understand-how-to-add-products-efficiently/#post-468500
    https://www.8theme.com/topic/error-widget-filter-by-product-categories/#post-466248

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471372 Copied In reply to: Multiple Product Archives: first load looks broken
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jacomijn,

    Please, check private content.

    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #471356 Copied In reply to: Links in FAQ answer on product page doesn’t work
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MOUN Ayiti Miltimedya,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you. If your main topic request is solved, you can mark this topic as closed. Thanks for understaching.

    Kind regards, Jack Richardson
    The 8theme’s team

    #471354 Copied In reply to: Elementor Not Working and required safe mode
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Please, check private content.

    Please contact administrator
    for this information.
    #471352 Copied In reply to: Maybe A Shipping Field Issue – Cart Spinning and Address Issues On Checkout Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @BINOD rajak,

    The issue may be related to your LiteSpeed Cache plugin. In the editor, the cache does not apply, while on the live page, a cached version may display outdated styling or missing elements. Could you please clear the cache in the plugin or temporarily disable it and then check the result?

    If you still require our assistance, please provide temporary wp-admin access in the private content section, in case you have changed it since the last time you shared it with us.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471336 Copied In reply to: Need Mobile Design Tutorial for XStore Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jiajia,

    Please note that website performance optimization is a complex process that involves various aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

    To demonstrate the potential of our XStore theme, please refer to the following example:
    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
    As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

    We kindly recommend reviewing the following points for your website:

    – Optimize all images (use modern formats such as WebP and ensure proper compression)
    – Configure a caching plugin (for example, WP Rocket)
    – Ensure your server is optimized for WordPress and WooCommerce
    – Minimize the use of heavy third-party plugins

    All these factors have a significant impact on website speed and overall performance.

    For speed optimisation, please review our dedicated article that covers the most important theme settings to configure:
    https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

    Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

    We have tested your website using one of the popular testing tools (https://pagespeed.web.dev/), and the loading time and performance scores appear to be good:
    https://gyazo.com/53f3ff38be87dde4c8b07b77e4c01158
    https://gyazo.com/a620dd1082910821a715e57ca3a7d181

    Could you please clarify the specific issues you are experiencing? Are they related to section loading, products, posts, or particular pages? Kindly attach some screenshots or videos to help us better understand your request and assist you accordingly.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471314 Copied In reply to: I used your theme and found that my website is extremely slow. I need your help to resolve this
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Recep,

    We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken.

    You’ll get:

    – fast quote & timeline
    – turnkey implementation by a vetted team
    – warranty on delivered work

    We’re confident this will help—hope you can make use of it shortly.

    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #471309 Copied In reply to: Why are product videos only added at the beginning or end?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @APDcreations,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards, Jack Richardson
    The 8theme’s team

    #471308 Copied In reply to: Update on the European 14-day right of withdrawal law takes effect on July 19
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @BINOD rajak,

    This button appears when the Catalog Mode setting is enabled on your website. You can verify this in Theme Options → WooCommerce → Shop → Catalog Mode. Additional configurations are also available within the Catalog Mode settings.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471304 Copied In reply to: Need Mobile Design Tutorial for XStore Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @APDcreations,

    Thank you for sharing your thoughts. At this time, we have not implemented such features, as none of our customers have requested them and there have been no official requirements from the WooCommerce plugin or similar sources. However, according to their article (https://woocommerce.com/posts/eu-withdrawal-link-requirement/), any store owner can implement this functionality manually using a contact form or other plugins, depending on their specific needs.

    If you would like to suggest this as a future feature, please submit your request on our Future Requests Taskboard: https://www.8theme.com/roadmap/. We will review it and consider adding it based on its popularity among users.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471300 Copied In reply to: Update on the European 14-day right of withdrawal law takes effect on July 19
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pites,

    The issue does not appear to be related to our theme. It seems that either the backup settings were inserted or there may be a problem with the translations. Please check whether this issue occurs again after some time, and if it does, kindly create a new topic regarding this matter.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471299 Copied In reply to: We have activated the Reviews feature in your Single Product Builder – one more question
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jatin,

    You have installed the WPBakery-based demo, which includes additional widgets in pages content from the Massive Addons for WPBakery Page Builder plugin. We have identified that the notices generated by this plugin cause issues with PHP versions higher than 8.2. Please note that this plugin was not developed by our team or company. It is an essential component bundled as a premium inclusion in some of our WPBakery demos. Therefore, compatibility with the latest PHP versions and the plugin’s code is not managed or predefined by our company, as it originates from an external source.

    If you prefer to use Elementor-based content, you can import any the XStore demos built with Elementor (https://xstore.8theme.com/). More details about the import process can be found in our documentation:
    Setup Wizard: https://www.8theme.com/documentation/xstore/theme-installation/xstore-setup-wizard/
    Demo Import in XStore Control Panel: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    You can either install another demo content that is built on Elementor builder or downgrade the php version on your current setup to ensure the compatibility with current configurations.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #471280 Copied In reply to: Wp bakery loading going on – not opening the page to edit
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pites,

    You can check the settings in your Dashboard by navigating to “Settings → Discussion”. The option “Allow people to submit comments on new posts” must be enabled for new products to have the “Enable Reviews” option checked by default. However, this can also work with your current setup. For more details, please refer to the following topic:
    https://wordpress.org/support/topic/woocommerce-product-review-checkbox-unchecked-by-default/. If such configuration is not fixed your reviews, then you need to enable it on your products in settings.

    Please note that your request is not related to our theme, as this is a default WooCommerce option. If you would like to enable it for all products by default, we recommend submitting your request on the WooCommerce support forum.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471274 Copied In reply to: We have activated the Reviews feature in your Single Product Builder – one more question
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jatin,

    We have reviewed your debug log and found that the issue is caused by PHP version 8.3, which is not supported by some of the plugins used on your website. These plugins generate PHP notices as a result.

    Could you please set the PHP version on your website to a version lower than 8.2 and check if the issue persists? Alternatively, you may deactivate the “Massive Addons for WPBakery Page Builder” plugin, as it is not compatible with this PHP version.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #471271 Copied In reply to: Wp bakery loading going on – not opening the page to edit
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Viewing 30 posts - 511 through 540 (of 17,791 total)
1 2 3 … 17 18 19 … 592 593 594