I used your theme and found that my website is extremely slow. I need your help to resolve this

Hello @jiajia,

Please note that website performance optimization is a complex process that involves various aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, please refer to the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

We kindly recommend reviewing the following points for your website:

– Optimize all images (use modern formats such as WebP and ensure proper compression)
– Configure a caching plugin (for example, WP Rocket)
– Ensure your server is optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All these factors have a significant impact on website speed and overall performance.

For speed optimisation, please review our dedicated article that covers the most important theme settings to configure:
https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

We have tested your website using one of the popular testing tools (https://pagespeed.web.dev/), and the loading time and performance scores appear to be good:
https://gyazo.com/53f3ff38be87dde4c8b07b77e4c01158
https://gyazo.com/a620dd1082910821a715e57ca3a7d181

Could you please clarify the specific issues you are experiencing? Are they related to section loading, products, posts, or particular pages? Kindly attach some screenshots or videos to help us better understand your request and assist you accordingly.

Best regards,
Jack Richardson
The 8Theme’s Team