Hello @Aulakh, Sam

Web development involves a multitude of technologies and standards, from HTML for content structure to CSS for styling and JavaScript for interactivity. When these resources are combined, they form the backbone of a website. However, the way browsers interpret and execute these resources can vary, and sometimes combining them can lead to unexpected issues.

For instance, combining JavaScript and CSS files can sometimes result in conflicts or dependencies that aren’t properly resolved, leading to errors or unintended behavior. These conflicts might stem from differences in the way browsers parse and execute code, or from specific requirements or restrictions imposed by different validators or testing tools.

Furthermore, the performance of a website can be heavily influenced by how its resources are optimized and delivered. Cache plugins, for example, play a crucial role in optimizing the loading speed of a website by storing frequently accessed resources and reducing server load. However, the optimal settings for a cache plugin can vary depending on the specific requirements and configurations of each website.

In essence, while combining JavaScript and CSS files can streamline the loading process and improve performance under ideal circumstances, it’s important to consider the unique characteristics and requirements of each website. Finding the most optimized settings for cache plugins and other performance-enhancing tools can help mitigate issues and ensure consistent performance across different web projects.

Kind regards, Jack Richardson

Hello, @Graziano

To display product attributes, you need to have the “Show attributes” option activated, which appears to be already active in your case (screenshot: https://prnt.sc/qBOlMNqX0mXD). By default, we display such attributes on hover to minimize the space taken up by each product. However, if you prefer to have them displayed at first glance, we’ve added the following custom CSS for your Archive Products widget (screenshot: https://prnt.sc/ac3scDH17KUR):

selector .etheme-product-grid-spacer,
selector .etheme-product-grid-more-info-btn {
    display: none;
}

selector .etheme-product-grid-fadeIn-area {
    position: static;
    visibility: visible;
    opacity: 1;
}

selector .etheme-product-grid-more-info-inner.limited-height {
    overflow: visible;
    max-height: unset;
}

You can see the result here: (https://prnt.sc/e11OSHHO7yUT), or visit your website to confirm.

Looking forward to your response!

Kind regards,

Jack Richardson

Hello @Aulakh, Sam

We understand your concern about ‘Edit With GStore Email Builder’. Rest assured, we’re already working on fixing this issue, and you can expect it to be resolved in the next theme update.

Regarding the AMP display, we apologize for the inconvenience. If you prefer to disable the XStore AMP plugin for all customers, you can achieve this by adding the following custom CSS in the White Label Branding plugin under Advanced settings (https://prnt.sc/bn4U-eFAxRGT):

.xstore-panel-grid-item[data-slug=xstore-amp] {
    display: none;
}

This CSS code will effectively hide the XStore AMP plugin for all users.

Kind regards, Jack Richardson

Dear @Kombajn88,

We hope this message finds you well. We are pleased to inform you that we have reviewed the implementations you have made, and they appear to be successful. However, we have identified a few areas that require further enhancements to optimize performance. We have taken the initiative to implement these improvements on your behalf:

1. We have added custom CSS (https://prnt.sc/WMUn8FQY3TDT) to extend the navigation to match the width of the off-canvas content. You can view the changes here: Before (https://prnt.sc/UFhY4tWqxmk7) vs After (https://prnt.sc/OwOrEWH8EESX).

2. We have introduced additional custom CSS (https://prnt.sc/arg0JcS2v9HS) to conceal the navigation within the main content of the page and expand the right zone to full-width.

3. We have activated the XStore condition for the sidebar off-canvas element on the account page. This ensures that the widget is displayed only when a customer is logged in (https://prnt.sc/6sLPhrVKypab), thereby preventing visibility to non-logged-in customers as previously occurred (https://prnt.sc/KoFjld5Ah1us).

We trust that these adjustments align with your requirements. Should you have any further requests or require additional modifications, please do not hesitate to contact us.

Best regards,

The 8Theme Team

Dear Finley Design,

I hope this message finds you well.

We are reaching out to request your assistance in confirming whether the issue you have encountered is exclusive to our XStore theme. Could you please verify if the problem continues to occur when using the default StoreFront theme, with both the XStore Theme and XStore Core plugin deactivated? If the issue is still present under these conditions, it would be advisable to consult with the support team of the plugin causing the duplications, as it is not related to our theme directly.

Should your testing indicate that the issue is present when using the XStore theme but not with the StoreFront theme, we kindly ask you to provide confirmation of these findings. You can do so by uploading images that demonstrate the issue to the designated “File uploading area” on our support platform. This will enable us to conduct a thorough review of the matter.

We appreciate your cooperation and look forward to your prompt response.

Best regards,

The 8Theme Team

Dear Sam Aulakh,

I hope this message finds you well.

I am writing to inquire about the recent changes made to the sidebars on your website. It appears that the old sidebars may have been removed and new ones created in their place. I would like to confirm if this was already done, following the three-step process we previously discussed.

For your reference, here is an example of the changes observed: https://prnt.sc/tqyz0xobBBVN

Please let us know if this aligns with your recent updates or if you require any further assistance.

Best regards, Jack Richardson

Hello @Kombajn88,

We are grateful for your interest in our theme and commend your efforts in personalizing the Account page. In response to your request for assistance, we propose the following steps to achieve your desired outcome:

1. Develop a custom shortcode that exclusively displays the ‘my-account’ navigation. You can find an example here: https://prnt.sc/BzThHLSLRGd7. For guidance on creating a shortcode, please refer to the official WordPress documentation at: https://developer.wordpress.org/reference/functions/add_shortcode/.

2. Rather than using the complete [woocommerce_my_account] shortcode within a static block on your account canvas (https://prnt.sc/o1lb3YfWkmZl), you should implement your newly created shortcode, such as [woocommerce_my_account_custom_navigation].

Please note that additional customization falls beyond the purview of our standard support services.

If you require further customizations, we kindly invite you to submit a request via our customization panel at this link: https://www.8theme.com/account/#etheme_customization_panel. Be advised that customization services are subject to additional fees.

We appreciate your understanding and are here to support you.

Warm regards,

The 8Theme Team

Hello @Derek0310,

Thank you for your thorough investigation into the issue we’ve been experiencing on your website. While it’s puzzling that you seem to be the only ones encountering this issue, we appreciate your efforts to identify potential causes.

You can access the Static Blocks through the top bar XStore item -> Static Blocks (https://prnt.sc/5_65VC5yFlKS) that seems like a feasible workaround. We understand the importance of being able to edit Static Blocks and are willing you to try this solution.

Thank you for your understanding and proactive approach in addressing this matter.

Best regards, Jack Richardson

Hello @Aulakh, Sam

Thank you for bringing this issue to our attention. I’m delighted to inform you that we’ve successfully implemented a fix, and the necessary changes have been integrated into the following files:

xstore/framework/sidebars.php
xstore/framework/admin.php
xstore/framework/assets/js/mce.js
xstore/framework/assets/admin-css/etheme_admin_backend-styles.css
Rest assured, these updates will ensure smoother functionality moving forward.

Now, regarding customizing the prefix for your sidebars to reflect your brand identity instead of using the default ‘8theme’ prefix, please follow these steps:

Begin by removing the existing sidebar areas.
Next, recreate them with your preferred prefix.
It’s essential to note that sidebar names are set upon their initial creation and cannot be altered afterward. Thus, recreating the sidebars is necessary to implement the new prefix effectively.

All fixes will be included in next theme update !

Should you require further assistance or have any additional questions, please don’t hesitate to reach out. We’re committed to ensuring a seamless experience for you.

Best regards, Jack Richardson

Dear @Mauricio,

I hope this message finds you well.

I am writing to inform you that I am experiencing difficulties logging into your website. Despite entering all the necessary details and receiving a confirmation message indicating successful login, I am unable to access the login panel as expected.

Could you kindly investigate this matter and provide us with the correct access credentials? Your prompt attention to this issue would be greatly appreciated.

Additionally, upon reviewing the code, it appears there may be a translation error from your side. The relevant string in the file does not contain the ‘&’ character; however, the error message suggests that an ‘&’ character has been included in the translated sentence. I would be grateful if you could also address this discrepancy.

Thank you for your assistance in resolving these matters. We look forward to your swift response.

Best regards, Jack Richardson

Dear @Terpsauce,

I hope this message finds you well.

We are writing to inform you that we encountered an issue while attempting to log in to the administrative account. The error message displayed was as follows: “ERROR: You are trying to login with an administrative account. Please, use the Custom Login URL instead.”

Subsequently, we attempted to access the account using the /wp-admin endpoint, but unfortunately, we faced a similar problem. We kindly request that you verify the functionality of the wp-admin access credentials provided to us. Ensuring the accuracy of these credentials is imperative to prevent any further miscommunication and to facilitate a more efficient resolution process.

We appreciate your prompt attention to this matter and look forward to a swift resolution.

Best Regards,

The 8Theme Team

Hello @Link&Grow,

Based on the fact that you’re utilizing the default WooCommerce shortcode [woocommerce_checkout] (screenshot: https://prnt.sc/Ch6ncRF1y0zZ), those strings are sourced from WooCommerce plugin files (screenshot: https://prnt.sc/4TJoCUaWJRIj). In this scenario, I recommend reaching out to the plugin’s author regarding this matter, as it appears to be independent of our theme’s translation strings.

As an alternative solution, we recommend utilizing our Elementor widgets for Cart/Checkout pages, where everything appears to function seamlessly even at present (screenshot: https://prnt.sc/ohjNWO0f3n3P). For further guidance, please refer to our documentation (link: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/).

Thank you for your understanding!

Hi @Future IT

Regrettably, we don’t have specific predefined settings tailored for CPanel configuration to offer. We recommend reaching out to your hosting provider for personalized assistance in identifying the optimal configuration settings for your needs. They possess the expertise to guide you towards a solution that aligns with your requirements.

Thank you for your understanding and cooperation in this matter.

Hello @Future IT

Certainly! I suggest diving into a comprehensive article straight from the CPanel documentation, specifically focusing on optimizing server performance and improving site load times. This resource provides invaluable insights and practical strategies to enhance the efficiency of your server infrastructure, ultimately resulting in faster website loading speeds and an improved user experience for your audience. You can access the article via the following link: https://support.cpanel.net/hc/en-us/articles/360053019713-Optimize-server-performance-and-site-load-times.

Kind regards, Jack Richardson

Hello,

I decided to answer you here because on our https://www.8theme.com/taskboard/ there are some limits which not allow me to push full code for you.


It is not available by default but you may reach such results with few next steps :)


1/ Add custom id for your tabs (you want to open and scroll) -> https://prnt.sc/381z7N1JEien

2/ Open xstore-child/functions.php and add next code snippet we described for you here -> https://dropmefiles.com/htjQ0

Example of implemented code: https://gyazo.com/036caa6c6a0eabbe5453e7f1222995b5

3/ Now if you need to create link to specific tab please follow next url structure -> 
http://yourwebsite/about-us/?et-active-tab=custom-tab-id

et-active-tab = means for code that you want to scroll to specific tab
custom-tab-id = specific id of tab to open and scroll to



Result: https://gyazo.com/88a51abf8d3870934fbb2ae5918d568e

P.S. you should know that sometimes it is better to help one customer rather than create extra option which will be useless for all others. 
Also if your request will become popular among others we will move it to ‘planned’ or ‘in progress’ state but for now I decided to help you without waiting much time.

Regards, Jack Richardson