Slides elementor page just spins endlessly

This topic has 2 replies, 2 voices, and was last updated 2 months ago ago by Jack Richardson

  • Avatar: TheOne
    TheOne
    Participant
    April 11, 2024 at 15:27

    Hello,

    Yesterday i’ve added a new slide (elementor) and showed it on home page. Now i want to edit the slide. Upon clicking the button that let’s you into elementor edit, the elementor logo just spins endlessly and doesnt let me in. I’ve also cleaned the cache and its the same?

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 12, 2024 at 09:09

    Hello, @TheOne,

    Thank you for reaching out to us.

    To proceed effectively, we require FTP access to further diagnose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

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