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Static Blocks not showing in WordPress menu

This topic has 8 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Jack Richardson

Derek0310

Participant

April 12, 2024 at 12:20

Have gone through all the online support group help and tried all the suggestions.

Nothing appears to add the item so I can edit the footer static block.

#391420 Copied Theme version: 9.3.6

7 Answers

Rose Tyler

Support staff

April 12, 2024 at 13:48

Hello, Derek0310,

Thank you for reaching out to us and for your efforts in trying to resolve the issue with the footer static block. We apologize for any inconvenience you may have experienced.

We understand that you wish to modify the content of the footer but are encountering difficulties doing so via the Dashboard > Static Blocks. To assist you further, we kindly request that you provide us with temporary wp-admin access. This will enable us to investigate the matter more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#391437 Copied

Derek0310

Participant

April 13, 2024 at 17:32

As requested here are the log in details for the website.
many thanks for your help.
https://vendbuy.global

Please contact administrator
for this information.

#391600 Copied

Rose Tyler

Support staff

April 14, 2024 at 09:21

Hello, Derek0310,

We appreciate your prompt response.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#391640 Copied

Derek0310

Participant

April 14, 2024 at 12:20

Hi,

I carried out the process of turning off the plugins.
Suprise, Suprise, its Elementor that’s causing the Static blocks menu to disappear.

Any thoughts how I can resolve this as Elementor makes working with the blocks easy.

Many thanks

Derek

#391662 Copied

Rose Tyler

Support staff

April 14, 2024 at 16:07

Hello, Derek0310,

We appreciate your prompt response.

Please provide FTP access, and our dev team will check this situation more deeply on your site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#391678 Copied

Derek0310

Participant

April 15, 2024 at 11:03

I am the Hoster.

you may as well access directly through the control panel.

You can either use file manager or set up FTP if you want

thanks

Derek

Please contact administrator
for this information.

#391737 Copied

Jack Richardson

Support staff

April 16, 2024 at 07:28

Hello @Derek0310,

Thank you for your thorough investigation into the issue we’ve been experiencing on your website. While it’s puzzling that you seem to be the only ones encountering this issue, we appreciate your efforts to identify potential causes.

You can access the Static Blocks through the top bar XStore item -> Static Blocks (https://prnt.sc/5_65VC5yFlKS) that seems like a feasible workaround. We understand the importance of being able to edit Static Blocks and are willing you to try this solution.

Thank you for your understanding and proactive approach in addressing this matter.

Best regards, Jack Richardson

#391807 Copied
Tagged: static blocks issue, woocommerce menu blocks, woocommerce static blocks, wordpress menu problem, wordpress troubleshooting, wordpress woocommerce templates
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