Jack Richardson

Dear @carliczyk,

Thank you for reaching out to us regarding the issue with the popup search. We are pleased to inform you that the problem has been resolved. Kindly check and confirm that everything is working as expected.

Additionally, please note that this fix will also be included in the next theme update.

Best regards,
Jack Richardson
The 8Theme Team

Dear @kmc,

Thank you for providing the screenshot. Upon reviewing your website, we were unable to locate the same designed menu links as shown in the image. Could you kindly guide us to where these specific menu links are located?

If the links are part of your website’s header and you are using the XStore Header Builder based on Elementor, you can find various options within the Menu element. These options allow you to customize hover effects, colors, and other settings (https://prnt.sc/qIsJRScqdvde, https://prnt.sc/bVK4S8cX7-Rv).

Please let us know if you need further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sander,

We hope this message finds you well.

We would like to inform you that you can review the translation files for XStore Core and WooCommerce. Should you require any further assistance, please do not hesitate to provide us with more details regarding the outcome you are aiming for.

Additionally, we would like to inquire if you are planning to create a multilingual website. If so, we recommend using a plugin such as WPML (https://wpml.org/?aid=46060&affiliate_key=YI8njhBqLYnp), which offers settings that allow you to manage translations for strings in different languages.

However, if you are only looking to create a single-language website, you may be able to modify the strings directly within the widget settings or through the translation files of the plugins we previously mentioned.

Please feel free to reach out if you need any further clarification or assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Caique Lourenço,

I hope this message finds you well.

We have conducted an in-depth test using the custom plugin to inspect the CPU issues on your website. The results of this test have been attached in the private content area for your review.

Unfortunately, during our testing, your website encountered a 500 error on both the admin and frontend sections. We attempted to connect to your FTP to investigate further, but encountered the following error:

– Error: Connection timed out after 20 seconds of inactivity
– Error: Could not connect to server

Could you kindly check the FTP connection on your end? We recommend trying to connect using FileZilla to verify the credentials. Additionally, please confirm if there are any IP restrictions or other settings that might be preventing us from accessing the FTP.

We appreciate your prompt attention to this matter and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @James,

I hope this message finds you well.

To address the issue you’re experiencing with the video in your product gallery when switching variations, we suggest adding the following custom PHP snippet to your child theme’s functions.php file:

add_filter('etheme_single_product_variation_gallery_video', '__return_false');

This snippet will disable the functionality that keeps the video in the first position when variations are changed.

Additionally, to resolve the lightbox issue, we recommend reviewing the settings of your product gallery widget and ensuring that the ‘Lightbox’ option is set to ‘Yes’.

Should you need further assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rutenio,

I hope this message finds you well.

Could you kindly provide us with the correct WP-admin access credentials, as the ones previously shared appear to be incorrect? Additionally, we would appreciate it if you could confirm whether you have conducted a test using a default theme, such as Storefront. If so, could you please share the screenshots of the results from those tests?

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @Caique Lourenço,

I hope this message finds you well.

Could you kindly review the access details provided and share the correct FTP credentials with us? Please note that we require FTP access specifically, not cPanel access as previously provided.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

Dear @QaQako,

We hope this message finds you well.

It is possible that the scrolling issue you are experiencing may be related to the activation of the XStore Ajaxify option for certain widgets on your home page. We kindly suggest deactivating the XStore Ajaxify option for these widgets and testing the page again to see if this resolves the issue.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

Could you kindly provide us with a few screenshots to help us better understand the issue and offer the appropriate solutions?

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @plnewton,

We hope this message finds you well.

We are pleased to inform you that we have made improvements to your Archive Products page. Specifically, we have removed the off-canvas sidebar widget and configured the sidebar widget to function as an off-canvas toggle for smaller devices. You can view the updated configuration here: https://prnt.sc/Kz8p-x354wv1.

Also, we unchecked the option from your plugin here -> https://prnt.sc/BXVx-T4ymzfw

The frontend results can be seen at the following link: https://prnt.sc/d0YBP5MjWA1n.

Kindly review the changes on your end and let us know if everything is working as expected.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdul Moiz,

We hope this message finds you well.

We have thoroughly reviewed the issue regarding the popup closure and did not encounter any problems during our testing. For your reference, we have attached a video of our test in the private section. Kindly take a moment to review it.

Additionally, we recommend clearing your browser cache before conducting your own tests.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @creatoys,

We hope this message finds you well.

It appears that modifications have been made to the breadcrumbs file within your child theme, which may be the cause of the issue you are currently experiencing. You can view the issue here: https://prnt.sc/rB2IXL9Kwg2x.

We kindly ask you to review our previous response, which provides detailed instructions on how to ensure compatibility: https://www.8theme.com/topic/templates-need-to-be-updated-not-found-in-xstore/#post-414819.

Additionally, we recommend reading the following article from our documentation for further guidance: https://www.8theme.com/documentation/xstore/xstore-features/template-overrides-parser-feature/.

Please note that we are not responsible for any changes made to the child theme by you or your developers.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sanjay Gupta,

I hope this message finds you well.

1. Kindly review the documentation for the Elementor plugin regarding how to create a full-width page layout. You can find the relevant information here: https://elementor.com/help/how-to-create-a-full-width-page/.

2. It appears that after uploading the CSV file with product data, the swatches are not automatically synchronized. This is due to the fact that swatches are a feature of our theme, and the CSV import process does not automatically recognize that swatches need to be applied. You may need to manually set the imported attributes as swatches. For further guidance, please refer to this tutorial: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/.

3. In order to explore potential solutions for your specific case, we would require access to your website’s WordPress admin panel. However, in the meantime, you may try the following solution and check if it resolves the issue. Please add the following custom CSS to the Single Product editor:

– Navigate to the Product Gallery widget.
– Click on the “Advanced” tab.
– Scroll down to the “Custom CSS” section and insert the following code snippet:

@media only screen and (min-width: 650px) {
selector .swiper-vertical-images .vertical-thumbnails-wrapper ul {
    overflow: hidden;
    padding-top: 0;
}

selector .swiper-vertical-images .vertical-thumbnails-wrapper li {
    display: inline-block;
    height: auto;
}
}

This should resolve the issue related to the slider overlay.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Drishti,

We hope this message finds you well.

Upon reviewing the settings of your single product page builder, we noticed that the Wishlist option was still active. After deactivating this option, the Wishlist no longer appears in the sticky cart area.

Kindly check the live frontend to confirm the changes, as the editor mode may not render the updates accurately.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @sherif,

Thank you for reaching out to us.

Please note that additional customization falls outside the scope of our standard support. We kindly ask you to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel. Alternatively, you may choose to deactivate the Sticky Cart feature on your single product pages.

Should you have any further questions, feel free to let us know.

Best regards,
Jack Richardson
The 8Theme Team