Single product tabs not showing more than 1 tab

This topic has 15 replies, 3 voices, and was last updated 3 weeks, 6 days ago ago by Rose Tyler

  • Avatar: Gbp
    Gbp
    Participant
    April 15, 2024 at 14:37

    Hi, I cannot resolve this.
    y tried to add in functions.php the snippet from the last response from :
    https://www.8theme.com/topic/i-have-a-few-questions-for-xstore-theme/#post-361810
    but it didn’t change anything.
    I have 3 tabs but – default from template – only seeing the first one.
    but all content of the 3 into the 1st.

    thank you to help to resolve this.

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Gbp
    Gbp
    Participant
    April 16, 2024 at 07:18

    Hi,
    even, I cannot change content of description.

    Thank you for your help

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2024 at 09:01

    Hello, Gbp,

    Thank you for contacting us and for using XStore.

    1/ https://prnt.sc/UQ9wrtToTEWg – this is the default WooCommerce tab. Please note that this tab may not be displayed if there is no content available to show. Еhe “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked).
    https://prnt.sc/u0I6XAXxvzVK – you need to enable reviews for products https://prnt.sc/aE-dTyzM4tSM > https://prnt.sc/ZHBdZ8zh1uni

    2/ To be able to edit the content of the description, go to Products in Dashboard > edit product > https://prnt.sc/aC_LPzH7EsQC

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Gbp
    Gbp
    Participant
    April 16, 2024 at 09:54

    thank you
    so, the other tabs are only the one defined
    additional information or reviews
    if I want different tabs I have to add them with elementor options.

    I know where to edit products 😉

    I will try my best and tell you.
    thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2024 at 11:07

    Hello, Gbp,

    Custom Tabs can be added in the following way: https://prnt.sc/2_wVaYbDNK2q > https://prnt.sc/Ser8Rch4g5xU (Theme options) , https://prnt.sc/6QWHOq-J8e1X > https://prnt.sc/s_daqksNCSA4

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Gbp
    Gbp
    Participant
    April 16, 2024 at 15:14

    Ok, I found a way to add my own tabs and I like it
    but now here is a template problem :
    The Product Data Tabs Widget was not found in your template.
    as I deleted the Product Data Tabs Widget because I replaced it with another from elementor.

    how to avoid this ?
    I do not want to use Product Data Tabs Widget as I found better way to suit my needs

    thx

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 17, 2024 at 07:17

    Dear @Gbp,

    I hope this message finds you well.

    We are pleased to inform you that upon a thorough review of your website’s frontend and editor, our team has not detected any errors. For your reference, please find the screenshots of our review attached: (https://prnt.sc/EvG2SPDD19qP), (https://prnt.sc/OHNoxE-QN9dJ).

    To ensure that we have addressed your concerns completely, we kindly request that you confirm whether the issue you reported has been resolved to your satisfaction. If the problem persists, please provide us with detailed instructions on how to replicate the issue, including any relevant screenshots, videos, or other documentation that may assist us in our efforts to provide a solution.

    We appreciate your cooperation and look forward to your prompt response.

    Warm regards, Jack Richardson

    Avatar: Gbp
    Gbp
    Participant
    April 18, 2024 at 07:52

    Hi, thank you, but I had sent a screenshot to express my issue.
    the issue is in ADMIN

    so in the single product, delete into layers, the Product Data Tabs Widget . save. go back into product list and try to edit again the product.
    the previous screenshot is displayed.
    it is like I Must have Product Data Tabs Widget into the template

    I do not want it.
    thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2024 at 09:21

    Hello,

    “go back into product list and try to edit again the product” – do you mean this https://prnt.sc/lZk3E7OU-Uqv and https://prnt.sc/W7QpfRHUqiZJ ? When you click there it opens editor of the product description. In case you removed the Product Data Tabs Widget, there is no description on a single product page, so you can’t edit something that is not there.
    In this case, you can replace the Product Data Tabs Widget by Product content widget https://prnt.sc/Gix1U5WERBzG

    Kind Regards,
    8theme team

    Avatar: Gbp
    Gbp
    Participant
    April 18, 2024 at 13:26

    Hi, I guess I didn’t express myself correctly because you’re not responding to the problem.
    See the video : I do not want Product Data Tabs into my page, but the template ask me to add it.
    please help

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2024 at 13:34

    Hello,

    Thank you for the video. In case you delete the Tabs element, you need to add https://prnt.sc/Gix1U5WERBzG and then the editor for the product description will work fine.

    Kind Regards,
    8theme team

    Avatar: Gbp
    Gbp
    Participant
    April 18, 2024 at 15:09

    Hi, yes, this tab element is empty, so it does not visualy
    but it adds a req in to DB, quite not optimised right?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2024 at 12:56

    Hello,

    How the tab can be empty in case you edit content https://prnt.sc/lZk3E7OU-Uqv ?
    Clicking on the button mentioned opens the editor of the product description, in case you have content that you edit, you need to have it in XStore Builders > Single Product page > viaTabs or Product content element.

    Kind Regards,
    8theme team

    Avatar: Gbp
    Gbp
    Participant
    April 19, 2024 at 18:59

    It is not has you say.
    this tab is empty and it is fine for me as I found another way to display the content.
    but It does a request to Db that should not be
    see the page and use dev tools or source to see.

    best

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2024 at 07:14

    Hello,

    To better understand and address your request, could you kindly provide a screenshot that illustrates the issue? This will help us in offering you the most accurate assistance.

    Additionally, we require FTP access to proceed further.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind Regards,
    8theme team

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