Return to previous page

Categories menu not replicating to mobile

This topic has 14 replies, 3 voices, and was last updated 4 days, 11 hours ago ago by Rose Tyler

Marco A Jimenez

Participant

April 12, 2024 at 01:59

I just update it my categories but on the mobile version it only shows 2 , Your help will be much appreciated

Files is visible for topic creator and
support staff only.

#391302 Copied Theme version: 9.3.6

13 Answers

Rose Tyler

Support staff

April 12, 2024 at 08:32

Hello, Marco A Jimenez,

Thank you for reaching out to us with your concern. We understand that you have updated your categories, but are experiencing an issue where only two are displayed on the mobile version of your site.

By default, empty categories are shown there.
Do you want to show empty categories in the mobile menu? In this case, please provide FTP access, and I will pass your request to someone from our dev team.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

#391328 Copied

Marco A Jimenez

Participant

April 15, 2024 at 23:02

how do I go about getting the categories on the mobile version 🙂

#391787 Copied

Jack Richardson

Support staff

April 16, 2024 at 15:41

Dear Marco A. Jimenez,

I hope this message finds you well.

We are writing to inform you that, following your recent inquiry, we have identified that the new Header builder’s Mobile menu element currently lacks the functionality to hide or show empty product categories. To address this, we are prepared to integrate a feature that will allow all product categories to be displayed on the mobile version of your website.

To proceed with this enhancement, we kindly request that you provide us with the correct FTP access credentials for your website. Upon receipt, our team will promptly upload the necessary file to implement this feature, as illustrated in the screenshot provided (https://prnt.sc/ELn-FheleatT).

Alternatively, should you prefer to wait, this functionality will be included in the forthcoming theme update. Please let us know your preference at your earliest convenience.

We appreciate your attention to this matter and look forward to your decision.

Kind regards,

The 8Theme Team

#391891 Copied

Marco A Jimenez

Participant

April 18, 2024 at 17:31

thank you I have place the requested information on the private area,

Content is visible for topic creator and
support staff only.

#392142 Copied

Rose Tyler

Support staff

April 19, 2024 at 05:23

Dear Marco A. Jimenez,

You did not provide FTP access. Wp-admin access is incorrect.

Please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update After the update, please clear cache and check the Mobile menu.

Kind regards,
The 8Theme Team

#392170 Copied

Marco A Jimenez

Participant

April 22, 2024 at 17:54

Hi, I have update the theme and core plugin but still shows only 2 categories under mobile on the upper right sandwich menu. please see private

Content is visible for topic creator and
support staff only.

#392557 Copied

Rose Tyler

Support staff

April 22, 2024 at 18:21

Dear Marco A. Jimenez,

https://prnt.sc/eni_wwSvf1o8 https://prnt.sc/x7oxbDCYG4C0

Please provide the correct wp-admin and FTP access.

Kind regards,
The 8Theme Team

#392565 Copied

Marco A Jimenez

Participant

April 22, 2024 at 18:33

please chek private

Content is visible for topic creator and
support staff only.

#392567 Copied

Rose Tyler

Support staff

April 23, 2024 at 07:23

Dear Marco A. Jimenez,

We kindly request your thorough review of the content we have provided in the private content area. Your cooperation and attention to detail are crucial in this matter.

Kind regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#392610 Copied

Marco A Jimenez

Participant

April 23, 2024 at 17:50

please see private

Content is visible for topic creator and
support staff only.

#392702 Copied

Rose Tyler

Support staff

April 24, 2024 at 07:59

Dear Marco A. Jimenez,

Could you please inform us about the materials you have submitted in the Private Content section? Additionally, we would like to know if you have had the opportunity to test them.

1/ https://aylesva.com/my-account/ shows an error when we use the data you provided: ERROR: Email or Password is incorrect.

2/ We can’t connect FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

For us to proceed efficiently, we require accurate wp-admin and FTP access credentials. Please make sure they are correct before your next answer.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to these matters.

Kind regards,
The 8Theme Team

#392750 Copied

Marco A Jimenez

Participant

April 24, 2024 at 17:35

I am kind of surprise because your tean has been able to logon before with no issues, this link will not work https://aylesva.com/my-account/ you need to use the one I have provided on the prvate section . try it again and let me know

Content is visible for topic creator and
support staff only.

#392864 Copied

Rose Tyler

Support staff

April 25, 2024 at 07:29

Dear Marco A. Jimenez,

Thank you for wp-admin access. Please provide FTP access also.

Kind regards,
The 8Theme Team

#392906 Copied
Tagged: menu replication problems, mobile menu issues, woocommerce menu fix, woocommerce mobile solutions, woocommerce templates, wordpress categories, wordpress mobile menu
Viewing 14 results - 1 through 14 (of 14 total)