Dear @Aulakh, Sam,

I hope this message finds you well. I am pleased to inform you that the issue you reported concerning the XStore Live Paste feature has been successfully resolved. The necessary modifications were made in the plugins/et-core-plugin/app/controllers/elementor.php file on your website. You can view the changes here: (https://prnt.sc/I4hKuBfFFlJi). All changes will be included in next theme update.

Regarding your inquiry about the Calculation Shipping feature on the Cart page, please note that this functionality is managed through WooCommerce. It can be activated or deactivated by navigating to WooCommerce -> Settings -> Shipping -> Shipping Settings. For your reference, here is a direct link to the settings page: (https://prnt.sc/M7oJGGNPuuO_).

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team

Dear @ZEPHYR,

We recommend that you activate the option and verify whether the headers function as expected with your cache plugin active. Each cache plugin operates differently; it is possible that your plugin may not recognize the ‘wp_is_mobile’ function, or alternatively, this function might need to be added to the exclusions for caching. We advise you to consult the support team for your cache plugin or refer to their documentation for more detailed guidance in case the work with Mobile optimization option will not work as needed with cache active.

Should the above step not resolve the issue, we are prepared to offer an alternative solution that will definitively address your concern. You could consider reconstructing the old header using Elementor, setting it to display only on a specific page (such as ‘About Us’) while you make modifications. Once adjustments are complete, you can apply these conditions site-wide and deactivate the old Customizer header.

Also, as an option you can simply deactivate mini-content for your Account element in Customizer header. In such case you will have only text+icon in header and on click the customer will be redirected directly to ‘My Account’ page for login/register.

Unfortunately, there are no other solutions available. Please make your decision based on the options provided above.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Daniel,

I hope this message finds you well. We are reaching out to request your assistance with a matter concerning the WP Toolkit security issues you encountered.

Could you kindly provide screenshots of the security issues reported by WP Toolkit? Our analysis indicates that the WP Toolkit validator relies on data from https://patchstack.com/. It is possible that WP Toolkit may require a few days to refresh its information database, as we have already submitted an archive containing all necessary fixes to Patchstack, which they have approved. Each issue previously identified by Patchstack now displays a success mark, as shown here: https://prnt.sc/vPO8KE6pYZAO.

If it is convenient for you, we would greatly appreciate it if you could contact WP Toolkit support through your server and request them to re-evaluate the security of our XStore theme.

Thank you for your attention to this matter and for your cooperation. We look forward to your prompt response.

Best regards,

Jack Richardson
8Theme’s Team

Dear @ZEPHYR,

We have thoroughly reviewed the warnings present on your website and identified potential solutions to address the issue of duplicate input IDs. Below are two options for your consideration:

1. Utilize the Mobile Optimization Feature:
Since you are currently using our XStore header builder from the Customizer, we can recommend to activate the mobile optimization option available here: [Mobile Optimization Settings](https://prnt.sc/wf6PNxpJsPGu). This feature optimizes header content loading based on the device type detected by the WordPress function wp_is_mobile() [https://developer.wordpress.org/reference/functions/wp_is_mobile/]. When activated, it ensures that only the mobile header is loaded on mobile devices and only the desktop header on desktops, thereby preventing the duplication of account, cart, wishlist, and compare elements across Mobile and Desktop headers.

2. Transition to an Elementor-Based Header:
Alternatively, we suggest migrating your Customizer header to an Elementor-based header, which offers enhanced flexibility and features. We recently updated our XStore Theme to include new XStore Builders for various builders including Header, Footer, Product Archives, and Single Product. For detailed guidance, please view our tutorial here: [XStore Elementor Builder Tutorial](https://www.youtube.com/watch?v=ZZExw_HXgu0&ab_channel=8THEME) and consult the documentation here: [XStore Elementor Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/). Note: once you decide to use new Header builder based on Elementor builder you should deactivate [https://prnt.sc/P4L9uDj6Z0_S] the old one for better speed optimizations.

We hope that one of these solutions will effectively resolve the issues you are experiencing. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Jimie,

I hope this message finds you well.

As you may be aware, we strongly advise against making modifications directly to the parent XStore theme files or the XStore Core files. Any changes made in these files will be overwritten during subsequent updates.

Could you please specify the modifications you wish to implement? If your request introduces a valuable feature, we might consider adding it as a separate option for the Menu element.

Unfortunately, it is not possible to transfer that specific file to your child theme to make changes. Alternatively, you could attempt to create your own widget in your child theme using the same PHP class name you intend to modify. Please note, however, that this would constitute additional customization and falls outside the scope of our standard support.

We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Arnan,

Thank you for providing detailed steps to reproduce the issue you encountered. We observed that when dragging the slider to its maximum value at this link: https://prnt.sc/JV50rW5fQhwV, the maximum allowable value is 800. However, you indicated a preference for a maximum value of 1000, which exceeds the current limit.

Our system is designed to restrict input values beyond the specified parameters to prevent errors. As demonstrated here: https://prnt.sc/RlUxTDIIzsAR, any value below 800 is accepted and saved correctly.

We understand that you might prefer a maximum height of 1000 for the tab content in your Single Product layout, particularly if you are designing on a large monitor. However, it is important to consider that many users will access these pages on smaller screens, where a maximum height of 1000 might not be practical as it could occupy twice the height of their displays. This consideration is why we have set the maximum height limit at 800.

If your intention is to provide users with an unrestricted view of each tab without a maximum height limit, you have the option to disable the height limitation by following this link: https://prnt.sc/i9KiFPYUlzZF.

Should you still require a maximum height of 1000 or greater, you can achieve this by adding the following CSS code in the Theme Options under Theme Custom CSS -> Global CSS:

.et_product-block .tabs-with-scroll .wc-tab {
    max-height: 2000px;
}

We would appreciate your feedback on this proposed solution. Please let us know how you wish to proceed.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Lavish hk,

I hope this message finds you well.

Upon reviewing your concerns regarding the inability to edit pages using Elementor, we have conducted a thorough investigation. During our checks, we encountered consistent JavaScript errors in the console across different scenarios.

To determine whether the issue was specific to our theme, we activated the default WordPress theme, Twenty Twenty-Four, and observed the same errors when attempting to edit the Home page. You can view the errors here: https://prnt.sc/v8Qbh-ovw8cs.

This analysis suggests that the difficulties you are experiencing are likely due to your server configuration, rather than an issue with our XStore Theme. It is possible that certain URLs may need to be whitelisted on your server, which currently prevent Elementor scripts from loading properly.

We recommend reaching out to your hosting provider to address this issue, as it appears to be related to server settings and is replicable with any theme installed on your website.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ZEPHYR,

I hope this message finds you well.

We have reviewed the loading of your Customizer settings and are pleased to inform you that they appear to be functioning correctly. You can view the details of the settings via this link: (https://prnt.sc/0wsedJPgx3fM).

Regarding the warnings present in your console log, we have identified the following, which can be reviewed here: (https://prnt.sc/baX6rdjbEzL2).

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team

Dear @khurram virk,

We have reviewed the issues you are experiencing with your WordPress setup and have determined that they are related to configuration or compatibility issues rather than being directly caused by the XStore theme. Below, we provide a detailed breakdown of each issue and suggest steps to resolve them:

1. **REST API Error**:
The error message indicates a permissions issue when attempting to edit posts via the REST API, specifically stating, “Sorry, you are not allowed to edit posts in this post type.” This likely stems from a misconfiguration of user roles or permissions within your WordPress settings.

2. **Database Error Related to Comments**:
The encountered database error involves a missing column in a query, specifically the post_type column in the wp_{unique_db_name}_posts table. This issue could arise from a plugin conflict, database corruption, or an incomplete migration process.

It is important to note that these issues appear to be systemic within your WordPress installation and may be influenced by plugins, customizations, or the migration process rather than the XStore theme itself.

To address these issues, we recommend the following steps:

– **For the REST API Error**:
– Review and adjust the user roles and permissions within WordPress to ensure appropriate access.
– Check for any plugins or custom code that may interfere with REST API functionality.
– Confirm that REST API endpoints are correctly configured and accessible.

– **For the Database Error Related to Comments**:
– Review any recent changes to your WordPress installation, such as updates or new plugin installations, that might have altered the database schema.
– Verify the existence and proper configuration of the database tables and columns referenced in the error message.
– Temporarily disable plugins to identify any potential conflicts with database queries.

We hope these steps help you resolve the issues. Should you require further assistance or encounter additional difficulties, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Chandru,

1/ Did you check if the Ajax filters works correctly with the solution we asked you to test ?
“To completely resolve your query, we recommend setting the conditions correctly on each of your Product Archive templates or resetting all and then verifying, as currently, some templates have empty conditions, as indicated here: https://prnt.sc/MS1iBGv7l8b4.”

2/ It seems you have CDN cache active on your web-site which prevents us to make fixes directly on your web-site. Could you please, disable it temporary ?

Kind regards, Jack Richardson

Dear @Chandru,

We hope this message finds you well. We have identified the cause of the issue you encountered. It appears that the Products Grid widget (https://prnt.sc/ofj4ZmebV8K5) was utilized instead of the Archive Products widget, which is necessary for Product Archives templates. The latter has been successfully implemented in all other Archive Builders templates, as shown here: https://prnt.sc/L5OmUe7MkkxN.

Upon a detailed examination of the code, particularly the Ajax filter action, it was observed that the current Archive Products widget in Elementor should be replaced with the one from the Ajax-loaded page. In the specific product category template where the Product Grid element was used (with hardcoded products for output), no new Archive Products widget was found for replacement. To address this, we have added Archive Products widgets to that template as well.

To completely resolve your query, we recommend setting the conditions correctly on each of your Product Archive templates or resetting all and then verifying, as currently, some templates have empty conditions, as indicated here: https://prnt.sc/MS1iBGv7l8b4.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,

Jack Richardson
8Theme’s Team

Dear @Mr. Khurram Virk,

I hope this message finds you well. We have a few updates and requests regarding our ongoing collaboration:

1. We kindly request that you either disable the IP restriction or grant access to our site for users in Ukraine. Should you prefer to maintain a whitelist, please refer to the private content section where we have listed the IP addresses of our developers.

2. Regarding your query about site health, we recommend checking if the issues persist regardless of the active theme. If the issues are specific to the XStore theme, we would be happy to investigate further. Otherwise, we suggest contacting the WordPress support team of your hosting provider for more comprehensive assistance.

3. “as we decided to upgrade server resources, so we are migrating
from godaddy managed ecommerce to high performance server (godaddy web hosting plus)” = we suggested switching to fully another provider rather than upgrading your GoDaddy plan. One of the recommended is Hostinger (https://hostinger.com.ua/), based on positive outcomes experienced by other clients who faced similar issues on GoDaddy servers. This change could potentially resolve the slow speed and site health issues you are experiencing.

4. For the purchase of the XStore Theme, please proceed directly through Envato for the most secure and direct transaction.

Thank you for your attention to these matters. We look forward to your prompt response and are here to assist with any further questions you may have.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @BICHACHI JEWELRY LTD,

I hope this message finds you well. We have identified a potential issue on your website that may be causing the infinite loader on the page editor.

To review the error details, please navigate to your website’s dashboard by following this path: Dashboard -> WooCommerce -> Status -> Logs. Within the logs, you will find a list of errors, including a critical one highlighted here: [Fatal errors](https://prnt.sc/tN8e-vc7Kz5W).

We recommend that you contact your hosting provider to discuss increasing the memory size allocated to your website, as this could potentially resolve the issue.

We look forward to your prompt response to ensure a swift resolution.

Best regards,

Jack Richardson
8Theme’s Team

Dear @GNC,

We have reviewed the code and confirmed that the translation for the “Sale” text should be functioning correctly, as it inherits the global settings from WooCommerce for use within our XStore theme files. However, we have identified a workaround to ensure it meets your requirements.

We have successfully replaced the variable for the “{sales_text}”, which is sourced from the WooCommerce translations, with your preferred “Promo” text. You can view the changes here: https://prnt.sc/x8Iect5Ob3Hz. The updated results can be seen here: https://prnt.sc/nHrMuivEWmz5, and they are now displaying correctly.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,

The 8Theme Team

Hello @Micol
You can add next custom CSS to your Products Archive builder -> Dynamic Categories widget -> Custom CSS

selector .swiper-wrapper {
    justify-content: center;
}

Kind regards, Jack Richardson