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No reaction of customization of my website

This topic has 8 replies, 3 voices, and was last updated 1 weeks, 3 days ago ago by Jack Richardson

Lavish hk

Participant

May 4, 2024 at 19:01

Hi,

I have installed the theme but I cannot customize the setting of my website (e.g. Header builder )
I want to upload new logo of the page or try to change the default settings but no reaction.

Please advice.

#394008 Copied Theme version: 9.3.8

7 Answers

Rose Tyler

Support staff

May 5, 2024 at 08:33

Hello,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing difficulties with customizing your website settings using our theme.

Please read this article – https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor and edit headers via XStore Builders > Header Builder with Elementor https://prnt.sc/fztC8LnfZetB > edit template > https://prnt.sc/kBpsb5ty6a17

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#394019 Copied

Lavish hk

Participant

May 5, 2024 at 19:00

Hello,

However, I couldn’t edit via the Elementor. It always kept on loading the page, please advice.

#394050 Copied

Rose Tyler

Support staff

May 6, 2024 at 07:07

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#394075 Copied

Lavish hk

Participant

May 6, 2024 at 16:46

Hello,

Please advice.

Content is visible for topic creator and
support staff only.

#394166 Copied

Rose Tyler

Support staff

May 7, 2024 at 07:53

Hello,

We appreciate your prompt response.

We would like to debug with your current setup. Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#394214 Copied

Lavish hk

Participant

May 8, 2024 at 03:31

Hello,

Please advice.

Content is visible for topic creator and
support staff only.

#394344 Copied

Jack Richardson

Support staff

May 8, 2024 at 08:50

Dear @Lavish hk,

I hope this message finds you well.

Upon reviewing your concerns regarding the inability to edit pages using Elementor, we have conducted a thorough investigation. During our checks, we encountered consistent JavaScript errors in the console across different scenarios.

To determine whether the issue was specific to our theme, we activated the default WordPress theme, Twenty Twenty-Four, and observed the same errors when attempting to edit the Home page. You can view the errors here: https://prnt.sc/v8Qbh-ovw8cs.

This analysis suggests that the difficulties you are experiencing are likely due to your server configuration, rather than an issue with our XStore Theme. It is possible that certain URLs may need to be whitelisted on your server, which currently prevent Elementor scripts from loading properly.

We recommend reaching out to your hosting provider to address this issue, as it appears to be related to server settings and is replicable with any theme installed on your website.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#394378 Copied
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