Forum Replies Created

Viewing 30 posts - 4,861 through 4,890 (of 17,794 total)
1 2 3 … 162 163 164 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @VAPOR BROS,

    We hope this message finds you well.

    Could you kindly provide us with the correct FTP access to your website? At the moment, we are unable to verify if any modifications have been made to the child theme files that may be contributing to the issue.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    #421024 Copied In reply to: Quantity Discounts of Sales Booster page product
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @saleh,

    Thank you for reaching out to us.

    Regarding your question, “Can I get the event list?”, we are unsure of what exactly you are referring to. We have already provided you with the available trigger and an example of how it can be used for custom purposes.

    As for your other inquiry, in order to offer you the best possible advice, we would need to review the settings on your website. Could you kindly provide us with the correct wp-admin access in a private message?

    We look forward to assisting you further.

    Best regards,
    8Theme Team

    #420902 Copied In reply to: Issue with AJAX Infinite Scroll Not Triggering JavaScript Updates
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @mecenas666

    1/ https://gyazo.com/879b454ecc7868fd5734dd05892b55b1
    2/ https://gyazo.com/6a37e4a072150dbaf8e079fc6f7b13a3
    3/ https://gyazo.com/06bb2d237d9ca4c1fd9ea7747f20413c
    Check these ones, please.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #420901 Copied In reply to: Breadcrumbs issue – how to set them correctly?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tarique,

    I hope this message finds you well.

    Could you kindly check the issue now? Upon investigation, we discovered that a custom width had been set for the container of one of the slides on mobile devices, which led to the overlapping issue.

    Thank you for your attention to this matter.

    Best regards,
    Jack Richardson
    8Theme Team

    #420891 Copied In reply to: I am facing problem in editing the theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @HUSSTLE,

    We hope this message finds you well.

    It appears that the issue you are experiencing may be related to the cache installed on your website or the activation of a Content Delivery Network (CDN). We recommend checking the site from other devices and reaching out to your hosting provider for further assistance.

    Please note that this issue is not related to our theme but is likely due to certain configuration settings on your website. We kindly suggest reviewing and adjusting these settings accordingly.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #420888 Copied In reply to: Add to Cart – process spins and never completes action
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Hassan,

    I hope this message finds you well.

    Could you kindly provide us with the specific product you are attempting to search for, which appears in your search results? Please note that our search query includes snippets that prevent out-of-stock products from being displayed when the WooCommerce setting to hide such products is enabled. Therefore, these products should not appear in the search results.

    We appreciate your cooperation and look forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    #420885 Copied In reply to: How to hide out of stock products from website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tommy
    Yes, we will add such improve in our next update.
    Kind regards, Jack Richardson

    #420882 Copied In reply to: Equal height bug (only add to cart is always in same position)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Saleh,

    We hope this message finds you well.

    We would like to inform you that the following trigger in our code may be the one you are looking for to attach your custom event:

    $(document).trigger('etheme_product_grid_ajax_loaded');

    You can incorporate the code you are trying to add in the following manner within your script:

    $(document).on('etheme_product_grid_ajax_loaded', function () {
    doSomething();
});

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #420880 Copied In reply to: Issue with AJAX Infinite Scroll Not Triggering JavaScript Updates
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Canv,

    We hope this message finds you well.

    We are currently unable to verify which demo you have imported on your website. However, it appears that you may have imported one of our older demos, which utilizes an outdated widget for sliders. In our more recent demos, we have implemented new widgets that have been built from scratch, incorporating enhanced UI/UX techniques.

    You can find more information about these updated widgets in our documentation here: https://www.8theme.com/documentation/xstore/slider-set-up/xstore-slider-with-elementor-plugin/.

    In your case, you have two options: you can either continue using the slider that was included with the demo you imported, or you can create a new one by following the instructions provided in our documentation.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420870 Copied In reply to: Purchased and Installed demo getting depreciated message
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @HUSSTLE
    Check private area.
    Kind regards, Jack Richardson

    Please contact administrator
    for this information.
    #420866 Copied In reply to: Add to Cart – process spins and never completes action
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @HUSSTLE,

    Thank you for your message.

    You are correct that it is not possible to use the existing Horizontal Filters widget to filter products on a custom page. However, if you add this widget to your Archive Products page, you will be able to utilize the filters from the sidebar assigned to this widget and filter the products on such page based on filters from widget named above.

    If you already have this widget implemented on your website, kindly share the URL with us so we can review it.

    Please note that if you wish to display products below the filters on custom pages, we are unable to provide a ready-made solution for this specific case.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    8Theme Team

    #420864 Copied In reply to: Search filter for products button with icon / display woo product below
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    We have implemented a new widget on your cart page that allows WooCommerce plugin notices to be displayed directly on the current page, rather than redirecting to other pages. You can view the update here: https://prnt.sc/DTRDDxcFZr-E.

    Kindly review the changes at your convenience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420861 Copied In reply to: notification display on other pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @saleh,

    We hope this message finds you well.

    Please feel free to post your questions publicly, reserving only private information for the designated private area. In order to provide you with accurate suggestions for your specific case, we kindly ask for clarification on the following:

    1. Are you using the XStore Archive Product Builder?
    2. Do you utilize a separate plugin for loading products on scroll, or are you using the option available in the Theme Options?

    We will be able to offer appropriate recommendations once we have the answers to these questions.

    Also, could you please, provide us a video of the issue ?

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420754 Copied In reply to: Issue with AJAX Infinite Scroll Not Triggering JavaScript Updates
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    We would like to bring to your attention that it seems you are unable to edit the Cart page even by navigating to the Pages section. Based on our observations, this issue might be related to the presence of multiple Cart pages, as shown in the following screenshot: https://prnt.sc/ep_s4kiQICNC.

    We have attempted to replicate the issue on our local environments but were unable to do so. Additionally, we have not encountered a similar issue on any of our clients’ websites.

    To assist us in further investigating this matter, could you kindly create a blank website where we can test the Cart/Checkout page editor?

    We appreciate your cooperation and look forward to your response.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420749 Copied In reply to: Xstore Builder does not load in elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    I hope this message finds you well.

    1. We have made modifications to the following files on your website by accessing the dashboard and navigating to Appearance -> Theme Files Editor:

    – xstore/css/modules/builders/elementor/etheme-product-grid.css
    – xstore/css/modules/builders/elementor/etheme-product-grid.min.css

    Additionally, we used the Wappalyzer browser extension, which provided information regarding the use of a CDN on your website. You can view the details here: https://prnt.sc/xZvJptW-Z9kA.

    2. Please note that these changes will also be included in the next theme update.

    3. The result of the modifications can be viewed here: https://prnt.sc/KI42M6XWrxFQ. Kindly ensure that your caches are cleared before testing, as we manually modified the CSS file on your website via the inspector to generate the screenshot.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420742 Copied In reply to: Equal height bug (only add to cart is always in same position)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @HUSSTLE,

    We hope this message finds you well.

    Could you kindly provide us with the URL of the product where the issue is occurring? We have tested several products on your web-site from our side but were unable to replicate the problem. Additionally, it is possible that the notice you are seeing may be related to customizations made on your website. Upon reviewing the console log, we identified the following error, which appears to originate from custom snippets added in the options of one of your plugins: https://prnt.sc/Lq5kTi2XdydV.

    We appreciate your cooperation and look forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    #420736 Copied In reply to: Add to Cart – process spins and never completes action
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @HUSSTLE,

    We hope this message finds you well.

    We kindly request that you take a moment to review the Horizontal Filters widget, which is included as a built-in feature of our theme. You can easily test its functionality by adding it to your website.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #420732 Copied In reply to: Search filter for products button with icon / display woo product below
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @AJ,

    We hope this message finds you well.

    We have updated the Archive Products page by adding a more suitable widget for your specific case, which is the Horizontal Filters. You can now review the changes on your frontend (https://prnt.sc/1U2GjVn1V_ca), and we believe this aligns with what you were aiming to achieve.

    Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420729 Copied In reply to: Filter Shop by In Stock / Out of Stock option
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @QaQako,

    Thank you for reaching out to us.

    We regret to inform you that we are unable to provide a ready-made solution, as it appears that your request requires additional customization tailored to your specific needs. Should you wish to proceed with a customized solution, we kindly ask you to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420727 Copied In reply to: making Xstore icon box appear earlier after activation animating delay
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @YCHA,

    We hope this message finds you well.

    As your hosting provider has conducted an analysis, we kindly request that you share with us the details of any sources that are being loaded unnecessarily. We continuously work on optimizing the speed and performance of our theme, and at this point, we believe we have implemented the most optimized code possible.

    However, if you have any further suggestions that could help improve CPU usage or overall performance, we would greatly appreciate your input.

    Thank you for your time and assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420726 Copied In reply to: many js & css calls, caused problem with the hosting resources
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    I hope this message finds you well.

    You can configure the image sizes directly within the WooCommerce settings by navigating to Customizer -> https://woocommerce.com/document/woocommerce-customizer/product-page-and-images/#product-images. Additionally, in many Elementor product widgets, there are options available to select the image size, allowing you to easily apply the sizes you have previously configured in your WooCommerce settings.

    As you mentioned that you are not new to website development, you may already be aware that after uploading new images, it is necessary to regenerate thumbnails. This can be done using plugins that offer this functionality. One of the most popular options is the https://wordpress.org/plugins/force-regenerate-thumbnails/ plugin.

    Should you have any further questions or need assistance, please feel free to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420720 Copied In reply to: Better product grid styling options (align)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @James,

    I hope this message finds you well.

    Could you kindly check the functionality now? We have successfully activated the lightbox option in the Product Gallery widget. You can view the update here: https://prnt.sc/a5NO3RncKYPn.

    Please let us know if everything is working as expected.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420717 Copied In reply to: issues on a single product page when…
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    I hope this message finds you well.

    We have successfully uploaded the improved CSS files to your website. However, it appears that some caches may need to be cleared before you can view the updated results. Could you kindly clear the CDN and any plugin caches you may have?

    Thank you for your attention to this matter.

    Best regards,
    Jack Richardson
    8Theme Team

    #420712 Copied In reply to: Equal height bug (only add to cart is always in same position)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    We value the feedback and suggestions of our customers. To ensure we prioritize the most popular ideas, we invite you to submit your suggestions on our taskboard: https://www.8theme.com/roadmap/.

    If you would like us to consider recoding the Elementor Tabs widget, kindly submit your request there. We will monitor its popularity based on the votes from other users.

    Thank you for your input, and we look forward to your suggestion.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420707 Copied In reply to: Set add to cart buttons to same position not possible?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    I hope this message finds you well.

    First and foremost, I apologize for the delay in responding, as our team was out of the office over the weekend.

    As you are aware, we highly value the feedback and ideas from our clients, and we have already implemented many of the suggestions you’ve provided that we believe are beneficial to a broader audience. Regarding your recent inquiry about Upsells, Cross-sells, and Related Products, we have previously suggested a workaround. However, we understand that you do not agree with our proposed solution.

    In light of this, we kindly encourage you to submit a feature request on our task board at https://www.8theme.com/roadmap/. This will allow us to gauge the popularity of your idea, as, at present, we have not received similar requests from other users.

    Additionally, we kindly ask that you refrain from submitting multiple topics with the same questions, as this can make it more challenging for our support team to provide efficient and accurate responses.

    Thank you for your understanding, and we appreciate your continued support.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420706 Copied In reply to: New option equal height is wrong developed and looking like in themes from developed in 2016
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @QaQako,

    We hope this message finds you well.

    It appears that the issue with the proper loading of the background image using the lazy load feature is related to the cache plugin currently in use on your website. In order to investigate further and provide a solution, we kindly request that you share the correct wp-admin and FTP access credentials with us. This will allow us to thoroughly examine the issue and implement the necessary fix on your website.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #420518 Copied In reply to: when lazy loading (using Xstore) + clear cache => images disapears
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Alpha111,

    We hope this message finds you well.

    Could you kindly confirm if the issue has been resolved after deleting the data from your browser, or would you still like us to review the situation and explore additional solutions?

    Please feel free to let us know how we can assist you further.

    Best regards,
    Jack Richardson
    8Theme Team

    #420515 Copied In reply to: Apple passwords app triggering on safari in every single category page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR
    Please, check private area.
    Kind regards, Jack Richardson

    Please contact administrator
    for this information.
    #420514 Copied In reply to: Opening the mobile panel menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    We have successfully connected to your FTP; however, it appears that the file cannot be uploaded due to certain server restrictions. We have attached the file below for your convenience. Kindly attempt to upload it yourself.

    Additionally, please ensure that you clear your browser and plugin caches before proceeding.

    Should you require any further assistance, feel free to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #420465 Copied In reply to: Opening the mobile panel menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @QaQako
    Could you please, try to test with default theme to check if the issue is related to our theme or it is for Elementor plugin settings.
    Kind regards, Jack Richardson

    #420463 Copied In reply to: when lazy loading (using Xstore) + clear cache => images disapears
  • 1 2 3 … 162 163 164 … 592 593 594
    4,861–4,890 of 17,794 posts
Viewing 30 posts - 4,861 through 4,890 (of 17,794 total)
1 2 3 … 162 163 164 … 592 593 594