Andrew Mitchell

Hello, Gprx,

Thank you for your detailed feedback – we completely understand your frustration, especially when it affects basic usability.

After a deeper investigation, we was able to identify the root cause of these issues. While the theme uses heavy Elementor widgets (such as carousels), the main problem was actually related to the PHP memory limit on the server.

The default memory limit was too low for handling complex Elementor layouts used in the XStore demos. This caused:
• the frontend to fail loading,
• the header builder to hang indefinitely,
• and very slow or unresponsive behavior when opening “Edit Page with Elementor”.

To resolve this, We increased the WordPress memory limits:

define(‘WP_MEMORY_LIMIT’, ‘256M’);
define(‘WP_MAX_MEMORY_LIMIT’, ‘512M’);

After applying this change, the issues with header loading and Elementor performance were resolved.

So in this case, the behavior was not caused by incorrect setup or misuse, but rather by insufficient server resources for this type of theme and builder combination.

It’s also worth noting that themes like Jupiter X may appear to work under lower memory limits because they rely on a lighter structure or fewer complex widgets. XStore, especially with advanced demos like “Game”, requires more resources to function properly.

At this point, the theme is working as expected with the adjusted configuration. However, if needed, we can also optimize specific pages further to improve performance and reduce resource usage.

We completely understand your expectations regarding stability and ease of use, and I appreciate your patience while we identified the actual cause.

Best Regards,
8Theme’s Team

Hello, Ramin,

We can see that the categories in the mobile menu are currently working correctly. Please review the attached video.

Best regards,
8Theme Team

Hello, khurram virk,

Could you please provide temporary WP-Admin and FTP access specifically for this website? We will review the situation and determine how we can assist you.

To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account has been created, kindly share the username and password with us securely via the Private Content section designated for this purpose.

For FTP access, we kindly ask you to provide the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in generating these credentials, please contact your hosting provider, who will be able to guide you through the process.

Best regards,
8Theme Team

Hello, Vayo Pure

We have updated your email address. Please check it.

Best regards,
The 8Theme Team

Hello, PocketLab,

Thank you for providing access. We have added the following custom CSS in Theme Options > Theme Custom CSS -> Global CSS to resolve this issue:

div.quantity, div.quantity~.single_add_to_cart_button, div.quantity~.xstore-wishlist {
    margin-bottom: 0;
}

Best regards,
8Theme Team

Hello, yunqu,

Оur theme does not include built-in functionality for adding custom JavaScript. To achieve this, you can use an additional plugin, such as the Code Snippets – WordPress plugin, or add your custom code by using a child theme.

Best regards,
8Theme Team

Thank you for your message. We understand the situation and appreciate the details you have provided.

Please note the following steps that may help resolve the issues:
1. Blank page – After saving and syncing, please ensure that the correct template is assigned to the translated page. You can also try to re-save the permalink structure under Settings > Permalinks.
2. Wrong language links – These links are managed by WPML. You can check them under WPML > Translation Management or WPML > String Translation. Make sure each page is correctly linked to its translation.
3. Redirect issue – If the redirect is incorrect, please verify that no redirection plugin or custom rule in your .htaccess file is causing it.
4. Dynamic links in Elementor – To adjust them, open the page in Elementor, select the element containing the link, and set the link dynamically using the WPML language switcher or translated URL.

Best Regards,
8Theme’s Team

Hello, Gprx,

Thank you for providing access. We have fixed this issue, please check it.
Best regards,
The 8Theme Team

Hello, Visenco,

Thank you for your message. We are glad to hear that you found it and that everything looks good overall. We appreciate your feedback regarding the color as the main attribute and the issue with it skipping to the other attribute. Our team will review this behavior to ensure it works as expected.

Best Regards,
8Theme’s Team

Hi Denise,

These issues are mostly related to how links and translations are configured with WPML and Elementor.
• Blog not showing → likely query doesn’t respect language or posts page isn’t assigned per language
• Blank page → translation needs to be re-saved or synced
• Wrong language links → links are hardcoded instead of dynamic WPML links
• Selection guide redirect → button/image links are pointing to default language

We recommend checking WPML translations, using dynamic links in Elementor, and clearing cache.

Best Regards,
8Theme’s Team

Hello, Sahnoor Alam,

To proceed, please first deactivate the theme on your current website. After that, remove the domain from your admin account on 8Theme. Once this is done, you can activate the theme on another domain using the same purchase code.

Best regards,
8Theme Team

Hello, Recep.

Thanks for using XStore.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help-hope you can make use of it shortly.

Hello, yunqu,

Thank you for the link. We have added the following custom CSS to resolve the issue.

.etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(255, 255, 255, .9);
    z-index: 1;
    margin-bottom: 0;
    font-size: 12px !important;
    text-transform: uppercase;
    color: var(--et_dark-color);
    left: 85%;
    top: -180%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    padding: 7px 14px;
}

Best regards,
8Theme Team

Hello Javi,

Thank you for reaching out to us.

In this case, since your development environment is built with Elementor and your production environment uses WPBakery, it is not possible to directly transfer the content or templates between the two, as they are based on different page builders and structures.

If you would like to use the same design and content on your production site, we recommend one of the following approaches:
– Recreate the pages and templates manually in WPBakery using the same layout and settings as in your Elementor environment.
– Alternatively, consider switching your production site to Elementor to ensure full compatibility and allow you to export/import templates and pages directly.

Please note that media files (images, etc.) can be transferred using the standard WordPress export/import tools or by copying the uploads folder via FTP.

Should you need further assistance or guidance with this process, please let us know.

Best Regards,
8Theme’s Team

Hi there!

Thanks for using XStore.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.