Andrew Mitchell

Hello, ayman mohammed,

Thank you for contacting us. To customize the main menu in the header, please ensure that your theme supports custom menus. If you receive a message indicating that your theme does not support custom menus, kindly follow these steps:

1. Go to Appearance > Menus in your WordPress dashboard and make sure that a menu is created and assigned to the correct location (for example, “Main Menu” or “Primary Menu”).
2. If the option to assign a menu is not available, please navigate to 8Theme Options > Header Builder and verify that the header layout includes a menu element. Alternatively, you may use the Elementor Header Builder to select the desired menu in the corresponding element or create new menu items, depending on the type of menu you need. Please also review the attached screenshots for reference.

Best regards,
8Theme Team

Hello,

Thank you for informing us about this issue. We have added the following code to the functions.php file of your child theme. This code ensures that WooCommerce consistently recognizes the shop page as the actual shop page. In your case, for reasons unknown to us, WooCommerce occasionally starts treating the shop page as a regular site page after some time.

/**
 * WooCommerce shop page to behave like product archive
 * when it is incorrectly treated as a normal WordPress page.
 */

add_action( 'pre_get_posts', function( $query ) {
    if ( is_admin() || ! $query->is_main_query() ) {
        return;
    }

    $shop_page_id = function_exists( 'wc_get_page_id' ) ? wc_get_page_id( 'shop' ) : 0;

    if ( ! $shop_page_id || $shop_page_id < 1 ) {
        return;
    }

    $page_id   = (int) $query->get( 'page_id' );
    $pagename  = (string) $query->get( 'pagename' );
    $name      = (string) $query->get( 'name' );
    $queried_is_shop_page =
        ( $page_id && $page_id === $shop_page_id ) ||
        ( 'shop' === $pagename ) ||
        ( 'shop' === $name );

    if ( ! $queried_is_shop_page ) {
        return;
    }

    // If query already works as product query, do nothing.
    if ( 'product_query' === $query->get( 'wc_query' ) && 'product' === $query->get( 'post_type' ) ) {
        return;
    }

    // Force WooCommerce product archive query.
    $query->set( 'post_type', 'product' );
    $query->set( 'post_status', 'publish' );
    $query->set( 'wc_query', 'product_query' );
    $query->set( 'page_id', '' );
    $query->set( 'pagename', '' );
    $query->set( 'name', '' );

    if ( ! $query->get( 'orderby' ) ) {
        $query->set( 'orderby', 'menu_order title' );
        $query->set( 'order', 'ASC' );
    }

    if ( ! $query->get( 'posts_per_page' ) ) {
        $query->set( 'posts_per_page', get_option( 'posts_per_page' ) );
    }

    // Exclude products hidden from catalog, keep normal Woo behavior.
    $tax_query = (array) $query->get( 'tax_query' );
    $tax_query[] = array(
        'taxonomy' => 'product_visibility',
        'field'    => 'term_taxonomy_id',
        'terms'    => array( wc_get_product_visibility_term_ids()['exclude-from-catalog'] ?? 0 ),
        'operator' => 'NOT IN',
    );
    $query->set( 'tax_query', $tax_query );

    // Fix query flags.
    $query->is_page              = false;
    $query->is_singular          = false;
    $query->is_post_type_archive = true;
    $query->is_archive           = true;
}, 999 );

Best regards,
8Theme Team

Hello, yunqu,

Please create separate topics for each question, as according to the forum rules, each topic should address only one issue.

Regarding the question “How do I display a ‘sold out’ label for items that are out of stock?”:
The label should be displayed only if the product has been manually marked as unavailable for sale. This also applies to product variations — if at least one variation of the product is available for purchase, the label will not be shown.

As for “Where can I edit the text in the Quick View pane?”:
You need to open the product builder editor, locate the corresponding Compare and Wishlist elements, and modify the texts as shown in the screenshots.

Best regards,
8Theme’s Team

Hello, Denise,

If you would like to use WPML, Loco Translate, or another plugin for a translation website, please disable the XStore Built-In Translations.

Best regards,
8Theme Team

Hello, TURUS,

Thank you for reaching out to us.

We appreciate the detailed information you have provided regarding the issue with the copy and paste functionality in XStore Elements. Our team will review the situation carefully to identify the cause of the problem.

In the meantime, please ensure that your XStore theme, XStore Core plugin, and all required plugins are updated to their latest versions. Also, try clearing your browser cache and testing the functionality in an incognito/private window or another browser to rule out any browser-related issues.

If the problem persists, kindly provide us with temporary admin access to your WordPress Dashboard (via the private content area) so that we can investigate the issue directly and assist you further.

Thank you for your cooperation and patience.

Best Regards,
8Theme’s Team

Hello, TURUS,

You can set up any header using XStore pre-built templates, which can be found in the Elementor editor. For more detailed information, please refer to the following article:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
The 8Theme Team

Hello, Cuorenero Caffè,

The product filters work only on the shop page and its related pages, such as category or brand pages. Unfortunately, by default, it is not possible to make the filters function on pages that are not the shop or its derivatives.

Best regards,
8Theme Team

Hello, ziga32,

We have made the necessary changes. Please check them at your convenience.

Best regards,
The 8Theme Team

Hello, islam,

Thank you for providing access and clarification. The issue occurs because you are using a cache plugin, which displays previously cached data.

Best regards,
8Theme Team

Hello, ziga32,

To display all text in uppercase, please replace the previously provided custom CSS with the following:

body .etheme-checkout-page-next-step {  
    text-transform: uppercase !important;  
}  

Regarding the progress bar block on the cart page, it seems that it is being affected by some cache. Could you please temporarily disable the server cache so that we can check this issue?

Best regards,
8Theme Team

Hello, yunqu,

Thank you for providing access. We have resolved the issue with the range widget by making changes to the file:
wp-content/plugins/et-core-plugin/app/models/widgets/brands-filter.php

These changes will also be included in the next theme update.

Best regards,
The 8Theme Team

Hello, bolekproduction,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

Hello, islam,

We have made certain changes intended to resolve this issue. Please check whether the categories now meet your expectations.

Best regards,
The 8Theme Team

Hello, Preslav,

As an option, you may also replace this widget with the default one.

Best regards,
8Theme Team

Unfortunately, the brand filter works only with its own brands, and there is no way to make it display other brands.

Regarding the menu, please clear the cache after making any changes, as the menu is cached each time.

Best regards,
8Theme Team