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My products aren’t showing in my shop page

This topic has 61 replies, 3 voices, and was last updated 2 weeks, 1 day ago ago by Andrew Mitchell

Preslav

Participant

March 9, 2026 at 20:28

Hello,
My active products aren’t showing in my shop page.

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60 Answers

Preslav

Participant

March 9, 2026 at 23:04

When the Woocommerce site visibility is “Coming soon”, all is working. When I change it to “Live”, products isnt visible.

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Andrew Mitchell

Support staff

March 10, 2026 at 08:07

Hello, Preslav,

Please, after changing the status from “Coming Soon” to “Live”, clear all possible caches and CDN. Also, make sure that all products have prices, are marked as “In Stock”, and are visible in both the shop and search.

Best regards,
8Theme Team

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Preslav

Participant

March 19, 2026 at 10:23

All is in order, but I think after some time, they are again not visible on the shop page. Also, I think I have any problems with the shop page, because when I change any of the settings, they aren’t visible and nothing changes.

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Ayan Rahman

Support staff

March 19, 2026 at 10:27

Hi,

Please try to re-select the Shop page in the WooCommerce plugin settings – https://prnt.sc/OclO97vUDa-i

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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Preslav

Participant

March 19, 2026 at 10:33

Okay, I change it, but again nothing happened.

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Ayan Rahman

Support staff

March 19, 2026 at 10:43

Hi,

We appreciate your prompt response.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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Preslav

Participant

March 19, 2026 at 10:43

Yeah, I will now.

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Preslav

Participant

March 19, 2026 at 10:54

https://fex.net/s/0moxofp

My website: https://stenixgear.com

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Preslav

Participant

March 19, 2026 at 10:59

Another video of the shop page bug.

https://fex.net/s/vesl2d5

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Andrew Mitchell

Support staff

March 19, 2026 at 11:52

Hello, Preslav,

Thank you for your clarification. Since you are using the Elementor builder for the shop page, please open the corresponding element and set the number of columns there, as shown in the attached video.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

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Preslav

Participant

March 19, 2026 at 13:34

Okay, that is okay, but about changing? Why isn’t change?

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Preslav

Participant

March 19, 2026 at 13:42

So when I work with Elementor, the whole website is built on it, and for example, customization isn’t working correctly.

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Andrew Mitchell

Support staff

March 19, 2026 at 13:46

In most cases, yes. However, there are some sections that continue to function as before. These sections are:

– Shop Elements
– Age Verify Popup
– Social Sharing
– GDPR & Cookies
– Theme Custom CSS
– Speed Optimization

Best regards,
8Theme Team

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Preslav

Participant

March 19, 2026 at 13:51

Thanks a lot.

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Preslav

Participant

March 19, 2026 at 14:01

Also, why isn’t the reset button working for price filtering?

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Andrew Mitchell

Support staff

March 19, 2026 at 14:09

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Preslav

Participant

March 19, 2026 at 14:11

Private Content

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

March 19, 2026 at 17:05

Thank you for providing access to the admin panel. However, we also require FTP access. Could you please provide us with these credentials?

Best regards,
8Theme Team

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Preslav

Participant

March 19, 2026 at 17:14

FTP ACCESS

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

March 20, 2026 at 10:07

Hi,

We appreciate your prompt response.
We can not connect
Error: Critical error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Warm Regards,
The 8Theme Team

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Preslav

Participant

March 20, 2026 at 10:38

Not needed to have, sorry. Now I will check it with FileZilla; maybe the password is invalid. Idk

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Preslav

Participant

March 20, 2026 at 10:44

Having any problem, so I created a new one for you.

Please contact administrator
for this information.

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Preslav

Participant

March 20, 2026 at 10:53

Also, again, all products are hidden. Yesterday everything was good, but this morning it isn’t visible.

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Andrew Mitchell

Support staff

March 20, 2026 at 13:57

Hello, Preslav,

Thank you for your message. We are sorry to hear that all products are currently hidden. Could you please check if any recent changes were made to your website settings or updates applied to your theme or plugins? Sometimes, cache or display settings may cause this issue.

Please try clearing your website and browser cache, and ensure that product visibility is set to “Public.” If the issue persists, kindly provide temporary admin access or screenshots so we can investigate further and assist you promptly.

Best Regards,
8Theme’s Team

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Preslav

Participant

March 20, 2026 at 14:56

I update some of my plugins.

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Andrew Mitchell

Support staff

March 20, 2026 at 16:01

Have you cleared your cache after updating the plugins, and do you have the option to roll back the plugins to a previous version?

Best regards,
8Theme Team

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Preslav

Participant

March 20, 2026 at 16:03

Yeah, delete the whole cache. Also if I change WooCommerce settings visibility it fix.

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Andrew Mitchell

Support staff

March 20, 2026 at 17:29

Could you please clarify which visibility settings you are changing – those on each individual product page or the global WooCommerce settings?

Best regards,
8Theme Team

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Preslav

Participant

March 20, 2026 at 18:02

Global WooCommerce setting. About coming soon or live.

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