Forum Replies Created

Viewing 30 posts - 361 through 390 (of 7,776 total)
1 2 3 … 12 13 14 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, phssaddlery,

    Unfortunately, we do not have access to the new versions of this plugin, as its author has removed it from ThemeForest.

    Best regards,
    8Theme Team

    #470562 Copied In reply to: Essential Grid plugin is there a v.3.12 update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mustafa,

    We have updated your email address to the one you provided. Please check and confirm that everything is correct.

    Best regards,
    The 8Theme Team

    #470561 Copied In reply to: 8THEME email change to the correct one by my choose
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Please provide us with the FTP and admin panel access details for the website experiencing the issue.

    Best regards,
    8Theme Team

    #470560 Copied In reply to: problems in woo.php after latest xstore update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Otimusplus,

    We have forwarded your information to our development team, and they have already implemented the necessary changes. We are providing you with the updated archive and would like to inform you that these changes will be included in the next theme update.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #470519 Copied In reply to: PHP Warnings in et-core-plugin (Undefined array keys: animated_hearts & show_icon)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    #470518 Copied In reply to: updating the theme XSstore brings an error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mustafa,

    We will be happy to update your email address. Please send us your new email address in a private content area.

    Best regards,
    The 8Theme Team

    #470515 Copied In reply to: 8THEME email change to the correct one by my choose
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Plethora,

    Thank you for the detailed investigation and technical information.

    Based on the behavior and the debugging data you provided, the issue does not currently look like a failed WooCommerce add-to-cart request itself, because the AJAX request returns status 200 together with valid cart_hash and fragments.

    The main issue appears to be related to WooCommerce cart fragments not being initialized or refreshed correctly in the affected mobile context.

    A very important indicator is:
    wc_cart_fragments_params is undefined

    Normally, WooCommerce uses the wc-cart-fragments script to keep the mini-cart/header cart synchronized with the real WooCommerce session cart through AJAX fragment refresh requests (get_refreshed_fragments).

    At the moment, it seems that on mobile devices the XStore mobile mini-cart/header cart can temporarily display stale fragment data instead of synchronizing with the real WooCommerce cart session.

    This would explain situations where:
    – the product appears in the mobile header mini-cart,
    – but disappears after refresh/opening the real cart,
    – or the cart quantity in the mobile header remains outdated after removing items.

    Since desktop works correctly, the issue is likely related to:
    – mobile-specific script loading,
    – cart fragment initialization,
    – JS optimization/delay/defer,
    – or caching interaction affecting WooCommerce fragments on mobile.

    To properly investigate this further, we need direct access to the environment to:
    – inspect script loading order,
    – verify whether wc-cart-fragments is being dequeued or delayed,
    – test WooCommerce fragment refresh requests,
    – check mobile-specific XStore header/cart behavior,
    – and inspect possible optimization or cache conflicts directly.

    Please provide:
    – WordPress admin access
    – FTP/SFTP access

    This will allow us to perform deeper debugging and identify exactly why the WooCommerce cart fragments are not synchronizing correctly in the mobile cart/header context.

    Best Regards,
    8Theme’s Team

    #470490 Copied In reply to: We are facing a mobile-only WooCommerce cart/mini-cart issue on our website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Optimusplus,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

    Best Regards,
    8Theme’s Team

    #470487 Copied In reply to: PHP Warnings in et-core-plugin (Undefined array keys: animated_hearts & show_icon)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zhelezny,
    We have updated your theme and resolved this issue. Please check it.
    Best regards,
    8Theme Team

    #470486 Copied In reply to: updating the theme XSstore brings an error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Indrek Varik,

    We have sent you an email with private content, but we also require access to your website’s FTP

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #470474 Copied In reply to: Mixed languages in XStore dashboard /English/Finish/Estonian
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Chris0483,

    This behavior is typical for our theme, and unfortunately, there is no way to change it through the theme options

    Best regards,
    8Theme Team

    #470472 Copied In reply to: Bug: XStore Archive Products widget : pagination state lost on page reload
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mrcreeppl,

    The Terms & Conditions checkbox is a default WooCommerce feature and should appear automatically when the Terms & Conditions page is set in WooCommerce → Settings → Advanced → Terms and Conditions. If it is not visible, please check the following:

    Go to XStore → Theme Options → WooCommerce (Shop) → Checkout and make sure that the “Custom Checkout Layout” option is disabled. This will allow the default WooCommerce checkout form (including the checkbox) to display.

    If you are using a custom checkout layout created with the XStore Builder, you need to manually add the “Terms & Conditions” element to your checkout section. In the XStore Builder, open your checkout template, add the “Terms & Conditions” widget/element, and ensure it is set as a required field.

    Temporarily disable third-party plugins or custom code snippets that modify the checkout page to confirm that nothing is overriding the default WooCommerce behavior.

    After applying these steps, please clear your site and browser cache, then check the checkout page again.

    If the issue persists, kindly provide us with temporary admin access (via a secure private message) so we can review your checkout configuration directly.

    Best Regards,
    8Theme’s Team

    #470471 Copied In reply to: Checkbox for terms and conditions in checkout
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zhelezny,

    Thank you for providing the access details. However, the FTP access leads to a Git directory that does not contain any files related to the actual website.

    Best regards,
    8Theme Team

    #470450 Copied In reply to: updating the theme XSstore brings an error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mostafa,

    Thank you for your question. Yes, you can use a login plugin that includes its own dashboard or control panel. However, please make sure that the plugin is compatible with your theme and does not conflict with its built-in features. We recommend testing it on a staging site before applying it to your live website.

    Best Regards,
    8Theme’s Team

    #470449 Copied In reply to: I am facing a saving issue when using Flexbox with drag and drop
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Recep,

    The search results on your website depend on the WordPress and theme configuration, as well as the content indexing by your hosting environment. Unfortunately, there is no dedicated area in the theme settings to control or fine-tune the search functionality. However, you can improve the search quality by using a specialized search plugin, such as Relevanssi or Ajax Search Pro, which offer advanced options for indexing and relevance control.

    Please let us know if you need guidance on configuring one of these plugins or further assistance with your website setup.

    Best Regards,
    8Theme’s Team

    #470448 Copied In reply to: The website search is giving incorrect or no results for some searches.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Peter,

    Thank you for reaching out to us and for providing detailed information about the issue.

    The WooCommerce Infinite Scroll and Ajax Pagination plugin bundled with our theme is provided as a third-party extension to enhance functionality. However, as it is no longer actively maintained by its original developer, we recommend disabling it to avoid potential compatibility or security issues with newer PHP versions.

    XStore now includes built-in options for product loading, such as “Load More” and “Infinite Scroll,” which can be configured directly in Theme Options → WooCommerce → Shop → Shop Page Layout. These features are fully supported and maintained as part of the theme, ensuring better compatibility and security.

    Please try using the built-in functionality and let us know if you need any assistance with the setup.

    Best Regards,
    8Theme’s Team

    #470352 Copied In reply to: WooCommerce Infinite Scroll and Ajax Pagination –
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, without FTP access, we are unable to assist you, as the issue originates on the backend. It is related to the data being transmitted to and from the server. When attempting to upload any element on the “About Us” page, the server consistently returns the following error:

    {
  "code": "rest_missing_callback_param",
  "message": "Missing parameter(s): posts_per_page",
  "data": {
    "status": 400,
    "params": [
      "posts_per_page"
    ]
  }
}

    Best regards,
    8Theme Team

    #470351 Copied In reply to: Cant open page with Elementor Editor (Minimal Electronics)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ujkoul,

    Thank you for providing access.
    We have resolved the issue. Please check it at your convenience.

    Best regards,
    The 8Theme Team

    #470348 Copied In reply to: Cant open page with Elementor Editor (Minimal Electronics)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for your message. We understand that you would like the age verification popup to appear only on the homepage instead of every page of your website. Please note that, by default, the age verification feature is displayed across the entire site. To restrict it to the homepage only, some customization of the theme’s code or additional script adjustments may be required.

    Such modifications are not included in the basic support package.

    Best regards,
    8Theme Team

    #470345 Copied In reply to: The dropdown menu on the mobile version does not expand when tapped
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, pover,

    The issue was found in XStore’s custom product search SQL within the theme-functions.php file.
    In the WPML-specific SKU search section, the SQL condition contained incorrect parenthesis grouping.
    This malformed WHERE clause disrupted the product search query on the search results page, causing searches such as ?s=szampon&post_type=product&et_search=true&lang=pl to return no products.

    What was changed to fix it?
    The fix involved a one-line correction in the WPML SKU search condition.
    The closing SQL fragment was changed from ") )" to ")".
    This adjustment removed an extra closing parenthesis and restored the correct grouped condition:
    OR ( sku_match AND current_language_match [AND stock_match] )

    How you can prevent this issue after future updates?
    – Keep any custom search fixes in a child theme or a small custom plugin instead of editing the parent theme directly.
    – After each XStore or XStore Core update, re-test the following:
    – Product search page
    – SKU search
    – WPML language-specific search
    – Use a staging site before updating the production environment.
    – Maintain a small regression checklist for:
    – ?s=keyword&post_type=product&et_search=true
    – The same query with lang=...
    – In-stock / out-of-stock behavior
    – If the parent theme file is updated again, compare theme-functions.php against your working version before deployment.

    Best regards,
    8Theme Team

    #470341 Copied In reply to: Shop and search results broken after update … AGAIN
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,
    We have made some updates. Please check if the issue still persists.

    Best regards,
    The 8Theme Team

    #470313 Copied In reply to: Shop and search results broken after update … AGAIN
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ujkoul,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #470289 Copied In reply to: Cant open page with Elementor Editor (Minimal Electronics)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for your question. To pin specific products at the top of the product list page, please go to your WordPress Dashboard and open the Products section. Edit the product you would like to feature and mark it as Featured by selecting the star icon in the product list or by enabling the “Featured” option within the product settings.

    Regarding the age verification popup options, we have provided you with a screenshot showing where they can be found.

    If you need further assistance or would like to customize the sorting order, please let us know, and we will be happy to guide you through the process.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #470285 Copied In reply to: The dropdown menu on the mobile version does not expand when tapped
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yunqu,

    Thank you for your message. To configure the age verification pop-up so that it appears only once when a customer first visits your homepage, please follow these steps:

    1. Go to Theme Options > Age Verification in your WordPress dashboard.
    2. Enable the Age Verification Popup option.
    3. In the Display Settings, select Show on Homepage Only*
    4. Enable the Remember User Choice or Show Once per Session/Visit option (depending on your theme version). This will ensure the pop-up appears only once for each visitor.
    5. Save the changes and clear your website cache.

    After completing these steps, the age verification pop-up will appear only once when a user first lands on your homepage.

    Best Regards,
    8Theme’s Team

    #470272 Copied In reply to: The dropdown menu on the mobile version does not expand when tapped
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gurhan,

    Thank you for providing access. We have corrected this issue; please check it.
    Best regards,
    The 8Theme Team

    #470271 Copied In reply to: The Installation of Sample Site Didn’t Go Well
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, pover,
    Thank you for your response. In addition to access to the admin panel, we also require FTP access.

    Best regards,
    8Theme Team

    #470267 Copied In reply to: Shop and search results broken after update … AGAIN
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have provided the email address in the private content.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #470238 Copied In reply to: Shop and search results broken after update … AGAIN
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gurhan,

    Please provide us with access to the FTP.

    Best regards,
    The 8Theme Team

    #470226 Copied In reply to: The Installation of Sample Site Didn’t Go Well
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, tcwsitemaster,

    Regarding the Kirki/Droip plugin – since it is not included with the theme, we are unable to provide an older version of it. As for the Angell Eye (PayPal for WooCommerce) plugin, we cannot guarantee its compatibility with the theme. We can only ensure the proper functioning of the standard WooCommerce payment methods.

    Best regards,
    8Theme Team

    #470225 Copied In reply to: Troubleshooting fatigue. I am at a loss: Help! Please my website has gone awry
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, pover,

    In this case, we kindly ask you to provide us with access to the FTP and the domain control panel.

    Best regards,
    8Theme Team

    #470207 Copied In reply to: Shop and search results broken after update … AGAIN
  • 1 2 3 … 12 13 14 … 258 259 260
    361–390 of 7,776 posts
Viewing 30 posts - 361 through 390 (of 7,776 total)
1 2 3 … 12 13 14 … 258 259 260