Andrew Mitchell

Hello, Jennifer,

We do not have experience using our theme with the Barn2 plugin. However, if you provide us with FTP and admin access, we will investigate the issue to determine the cause.

Best regards,
8Theme Team

Hello, Bleausard,

Thank you for providing access. The issue is that a different header is selected for the home page, and your settings have not been updated in that header. Please transfer these settings to the appropriate header.

Best regards,
8Theme Team

We have fixed the hover issue on the sticky header. Regarding the height of the sticky header, it is calculated correctly. However, since you are logged in as an administrator, the WordPress admin panel partially overlaps the sticky header. Due to WordPress restrictions, we are not allowed to modify or override the admin panel (it is visible only to administrators and not to clients).

As for the payment issue, it relates to WooCommerce and the payment method selected by the user. Please try to reproduce this bug using the default theme. We would like to note that our theme does not make any changes to the checkout process.

Best regards,
8Theme Team

Hello, Bleausard,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Jacomijn,

Thank you for your message. We are glad to hear that you have managed to resolve the issue.

If you need any further assistance or have additional questions, please don’t hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for providing access. We can see that the issue exists. We are checking whether the function allow_url_fopen is enabled using the ini_get('allow_url_fopen') function, and we expect the value of allow_url_fopen to correspond to one of the following true or false states:

 "1" → true  
 "On" → true  
 "true" → true  
 "0" → false  
 "Off" → false  
 "" → false  

Unfortunately, we do not know which specific value the plugin uses to display allow_url_fopen as enabled.

Best regards,
8Theme Team

Hello Olga777,

Please update the plugin to the version we have provided in the private content and let us know whether the issue has been resolved. We have also shared this archive in another of your topic.

Best regards,
8Theme Team

Hello, Dharmi,

Unfortunately, since you are using Elementor as the main builder, the product description needs to be added through Elementor in order for it to appear.

Alternatively, you can disable Elementor and use the theme options to display it.

We also recommend using the Gutenberg-based version. It has fewer settings but places significantly less load on the system.

Best regards,
8Theme Team

Hello, Dharmi,

To make the product description visible, please add the corresponding element in the Elementor editor. Go to the product builder settings and add the “Product Description” element as shown in the screenshots.

Best regards,
8Theme Team

Hello, anoop,

Regarding the separation of the cart block, it is not possible to divide it. However, you can place the Size Guide block below the entire cart block.
The “Buy Now” block can be removed by disabling it in the Elementor editor.

As for applying different styles to the size and color variation blocks, you can assign them while creating the attributes. You can find more detailed information here:

https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/
https://www.8theme.com/documentation/xstore/woocommerce/variation-swatches-3/

Best regards,
8Theme Team

Hello mantolis,

Thank you very much for your kind words and appreciation. We are delighted to know that you are satisfied with our work and support. Your positive feedback motivates us to continue providing the best service possible.

Best Regards,
8Theme’s Team

Hello, Kristjan,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Jacomijn,

Unfortunately, we do not provide support to ensure that our code works on the frontend. Please make sure that all website caches have been cleared.

Best regards,
8Theme Team

The matter is that our fixes are standardized, and if they work on one domain but not on another, the issue is therefore caused not by the fix itself but by the environment in which it is executed. For this reason, we kindly ask you to disable any third-party plugins that directly affect how pages are loaded and how content is rendered.

Best regards,
8Theme Team

Unfortunately, we are unable to connect to your server via FTP, as we are receiving the following error: “SH-2.0-OpenSSH_9.6p1 Ubuntu-3ubuntu13.15”.

Therefore, we kindly ask you to add the following custom code to the functions.php file of your child theme.

add_action( 'wp_enqueue_scripts', function () {
    $js = <<<'JS'
(function ($) {
    function collapseXstoreSidebarWidgets($scope) {
        var $root = $scope && $scope.length ? $scope : $(document);

        $root.find('.etheme-elementor-sidebar .widget-has-toggle').each(function () {
            var $widget = $(this);

            $widget.addClass('widget-toggled');
            $widget
                .find('> ul, > select:not(.select2-hidden-accessible), > .select2-container, > div:not(.widget-title), > p:not(.widget-title), > form')
                .hide();
        });
    }

    $(window).on('elementor/frontend/init', function () {
        [
            'etheme_sidebar',
            'etheme_sidebar_horizontal',
            'etheme_sidebar_off_canvas',
            'woocommerce-etheme_woocommerce_price_filter',
            'etheme_tag_cloud'
        ].forEach(function (widgetName) {
            elementorFrontend.hooks.addAction('frontend/element_ready/' + widgetName + '.default', function ($scope) {
                collapseXstoreSidebarWidgets($scope);
            });
        });
    });

    $(document).on('et_ajax_content_loaded', function () {
        collapseXstoreSidebarWidgets($(document));
    });
})(jQuery);
JS;

    wp_add_inline_script( 'etheme_elementor_sidebar', $js, 'after' );
}, 20 );

Best regards,
8Theme Team