Tony Rodriguez

Hello, @Mavi Ekran,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details and Cpanel or FTP in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @Martine,

I have reset your WordPress to start on a fresh new WordPress but it seems it removed the user too that you created for me, and now the Logins are not working, could you please share the working WP Admin Login details again in a private content area of this topic, so that I will further check it for you on your site and help you out, and please let me know which demo version you want to import.

Regards 8Themes Team.

Hello, @stefano.zinnanti@outlook.com,

1. In order to solve your issue please go to XStore >> Dashboard >> Sale Booster >> and there disable Fake Sale Popup and Request Quote. See the images for a better reference:

https://postimg.cc/FdcrwJMP
https://postimg.cc/GHbLStqQ

2. In order to solve your issue please go to Dashboard >> XStore >> Theme Settings >> Footer >> Back to top button and there disable the options as per your needs: See the image for a better reference: https://postimg.cc/2q09mcDy

Regards 8Themes Team.

Hello, @Ori,

1. If you want to remove the Menu tab only then you have to go to XStore >> Theme Settings >> Header Builder >> Mobile Menu and choose “All Department” as “Select the Menu” https://postimg.cc/YLq95SMT and set “Extra Content Tab” as “None” https://postimg.cc/XryJSm6N

2. If you follow point one then only 1 menu will be there on your site so no need for that dropdown, as there will be no 2 tabs then. Am I right?

OR

Simply choose the “Menu” as “Extra Tab Content” https://postimg.cc/QBCrZWTQ and choose “Category” at the place of “Select The Menu” https://postimg.cc/bZ6KgNBs like this the Menu will show at the first tab in the mobile panel and open by default.

Regards 8Themes Team.

Hello, @aizensoft,

I have checked and confirmed all the settings are set to fine there is nothing wrong with the theme settings also, I re-updated your theme as well but still see the same errors. On your site health there is a critical error that needs to be fixed as you can see in the below image: https://postimg.cc/xNYPhcTK You can contact your service provider and ask them to fix it then check back to your issue after clearing the browser cache.

Regards 8Themes Team.

Hello, @Linna,

1- Sorry to say, that there is no option in the theme to edit the account page because it is coming from the WooCommerce plugin and it won’t allow to edit it. If you need to hide some things from it you have to use the custom CSS for this. You can add your custom CSS code in the theme options >> theme custom CSS >> global it will work for you.

OR you can read this article: https://www.businessbloomer.com/woocommerce-how-to-customize-the-my-account-page/

2- Actually the plugin you used is a third-party plugin and we have not tested it officially with our theme so we are not able to suggest you on it, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Without that plugin and using the Loco translate plugin, you can easily translate the labels and language as per your requirements, Please share your site WP Admin URL and Credentials with me in the private content area of this topic as listed below, and share the labels words you want to translate with screenshot so that I will do it for you on your site.

And please explain this as well a bit more clearly, if possible with some screenshots: And the shipping details also have some problem with wrong fields.

3- Actually, by default, the products work like all the simple products are allowed to add to the cart but the variable product needs to select the variable first before adding them to the cart that’s why it will redirect you to the single product page. If you show the variables on the shop page by enabling the option from the theme options >> woocommerce >> shop elements >> variation swatches see image: https://postimg.cc/vgsJgzGf then the variation will appear on the shop page as well so that the user will select the variables from there and add the product to the cart as well.

Regards 8Themes Team.

Hello, @Wep287,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in private content area of this topic on which you are facing the issue so that we’ll check and fix your issue on your site.

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @aizensoft,

We have just replied to your duplicate support ticket here: https://www.8theme.com/topic/xstore-theme-lazy-load-js-error-website-dont-work-correct/#post-336522 Please check my reply there and please do not generate multiple topics for the same issue to avoid inconvenience.

Regards 8Themes Team.

Hello, @Kazi Sabit,

I have checked the pre-built ajax search element on our test site using Elementor there is no issue it is working fine as you can see in this video: https://streamable.com/vp88d1 please make sure that you are using the latest version of the theme and its necessary plugins. But if you still facing the issue then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @sntbarboza,

1- Actually, you are using the third-party plugin for this purpose on your site, and that third-party plugin is not compatible with our theme and nor included in the third-party plugins compatible list confirmed from our end on the item’s main page, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2- I have checked the sales booster on your site all the options you enabled from it are working fine on your site. I have recorded a video of each and every option you used in it and show you the result kindly watch the complete video: https://streamable.com/vdfew8

Regards 8Themes Team.

Hello, @ForjarEmpresa,

1- The latest version of the WP Bakery is 6.9.0 as you can check here: https://kb.wpbakery.com/docs/preface/release-notes/, when the update will be released you can update it from the Dashboard >> XSTORE >> Plugin Installer.

2- I have installed the latest version of the “Quform” plugin from the XSOTE >> Plugin Installer as you can see in this image: https://postimg.cc/Ty80cV20 you can also install/update it from there but make sure that you are using the latest version of the theme.

3- The latest version of the “WooCommerce Dynamic Pricing & Discounts” plugin is also available in the plugin installer option of the theme check the image:https://postimg.cc/9r7qYv43 simply update/install it as per your need.

OR you can download the latest versions of the plugins from here as well: https://www.8theme.com/downloads/

Regards 8Themes Team.

Hello, @Coroveisc,

Sound’s Good!! that you have managed to solve the issue.
You are the best 🙂

Feel free to contact us again if you need more help in the future but with a fresh new topic for every single issue.

Thanks for contacting us.
Have a nice weekend ?

Topic Closed.
Regards 8Themes Team.

Hello, @Saira,

Unfortunately, this is not possible, as both are attributes and if you apply the changes from theme settings then it will apply to both of the attributes.

Now if we remove it using the Custom CSS then it will also not work because both attributes have the same classes.

Thanks for your understanding.

And the option that I showed you above “Enable Archive Option” for the particular attribute is working fine for me on my test site but that option is not working on your site, because you are using a lot of third-party plugins and you also customized the child theme as well, so there must be any confliction there, If you want to check then you have to deactivate all the third party plugins on your site and activate the parent theme and then check back.

Regards 8Themes Team.

Hello, @Muhammad Ali,

1. I had disable the option Products style “Show Excerpt In Content Product” and even clear the cache but problem is same there. Every product is showing short description which giving bad alignment effect. Kindly Fix it

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back your site after removing the browser cache and you can change the value from “150” to any number as per your requirements.

.products-grid .product-excerpt {
    height: 150px !important;
    overflow: hidden !important;
}

2. kindly let me know how to remove or change image of shop breadcrumb.

You have to edit the Shop page and then change the image from featured image and it will work for you: https://postimg.cc/HV2Sgw8j

For the contact us page you have to set the featured image as well.

and secondly contact us form on contact page not showing properly. how to organize and add fields.

I have removed the P tag from those fields and it solved the issue of the form as well: https://postimg.cc/xqWk1hH4

when we open another page about us or contact us etc. right icons of search, login etc not showing like home page. they show small and big etc

Your issue as been solved please check back your site now after removing the browser cache.

Regards 8Themes Team.

Hello, @Saira,

Your issue has been solved please check back to your site after clearing the browser cache.

I just disable Swatch Position option from XStore >> Theme Settings >> Woocommerce >> Shop element >> Variation swatches. See the image for a better reference: https://postimg.cc/zVYQypqp

Regards 8Themes Team.