Account page can’t be edited and some other problems

This topic has 6 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

  • 5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 15, 2022 at 07:27

    Hello, @Linna,

    1- Sorry to say, that there is no option in the theme to edit the account page because it is coming from the WooCommerce plugin and it won’t allow to edit it. If you need to hide some things from it you have to use the custom CSS for this. You can add your custom CSS code in the theme options >> theme custom CSS >> global it will work for you.

    OR you can read this article: https://www.businessbloomer.com/woocommerce-how-to-customize-the-my-account-page/

    2- Actually the plugin you used is a third-party plugin and we have not tested it officially with our theme so we are not able to suggest you on it, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Without that plugin and using the Loco translate plugin, you can easily translate the labels and language as per your requirements, Please share your site WP Admin URL and Credentials with me in the private content area of this topic as listed below, and share the labels words you want to translate with screenshot so that I will do it for you on your site.

    And please explain this as well a bit more clearly, if possible with some screenshots: And the shipping details also have some problem with wrong fields.

    3- Actually, by default, the products work like all the simple products are allowed to add to the cart but the variable product needs to select the variable first before adding them to the cart that’s why it will redirect you to the single product page. If you show the variables on the shop page by enabling the option from the theme options >> woocommerce >> shop elements >> variation swatches see image: https://postimg.cc/vgsJgzGf then the variation will appear on the shop page as well so that the user will select the variables from there and add the product to the cart as well.

    Regards 8Themes Team.

    Avatar: Linna
    Linna
    Participant
    October 20, 2022 at 17:06

    some problems with “my account”

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 21, 2022 at 06:48

    Hello, @Linna,

    1- To set my account page please navigate to the Dashboard >> WooCommerce >> Settings >> Advanced and set my account page you want to, check the image: https://postimg.cc/DWH57F86

    2- You have to contact the plugin author there is nothing else in the plugin settings.

    Regards 8Themes Team.

    Avatar: Linna
    Linna
    Participant
    October 22, 2022 at 07:44

    nowhere for customer to register

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2022 at 08:28

    Hello, @Linna,

    Please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

    Regards 8Themes Team.

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