Product Data Not Displaying on Front-End of Website

This topic has 6 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

  • Avatar: priced
    priced
    Participant
    October 14, 2022 at 21:08

    Hello,
    I have been experiencing issues with the product data not being displayed on the front-end of my website. I have attached some screenshots and have tried disabling any plugins that may be causing this issue.

    Please advise the next steps.

    Thanks,

    Price
    Product Data
    front end

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 15, 2022 at 06:41

    Hello, @priced,

    Sorry for the inconvenience but I am not able to see your provided screenshots. Also, I have checked your site now, and it is showing under construction See the image for a better reference: https://postimg.cc/vD0zfB3K

    Could you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Page URL in which the issue appears:

    You may upload the screenshots on https://postimages.org/ and paste the links here.

    Regards 8Themes Team.

    Avatar: priced
    priced
    Participant
    October 18, 2022 at 20:33

    Hello,

    I have provided the credentials in the Private Content area.

    Thank you,

    Price

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 19, 2022 at 07:38

    Hello, @priced,

    Thanks for the login details. To know how product data is displayed on the front end of your website. I have captured a video for you. please watch and follow the steps shown in this video: https://www.veed.io/view/6615ce7e-cb22-4ffe-b014-83674a27b5a2?sharingWidget=true

    Regards 8Themes Team.

    Avatar: priced
    priced
    Participant
    October 19, 2022 at 22:42

    Hello,

    Thank you for this video but it did not address the issue I am having. I recorded a video to explain further, but the problem is that the products are not visible on the home page.

    Please refer to the video link given in the private content area for clarification.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 20, 2022 at 06:47

    Hello, @priced,

    I have tested the same thing on our test site and you can see the result in this image: https://postimg.cc/t1S8Nty2 it is working just fine there is no issue. I have checked your site there are 36 plugins lot of third-party plugins installed on your site. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access and WP admin login details to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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