Hello, @sk,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @AnimalShop,

Ok, so it means, you understood it, and no further question is remaining regarding this?

If your topic is resolved now, then please close it.
And if you will have any new issues in the future, feel free to contact us anytime with a fresh new topic, we are always here to help you.

Thanks for your understanding and for contacting us.
Have a nice day.

Regards 8Themes Team.

Hello, @amandine,

In terms of logo, the real size would be 300 x 300px. I hope you understand.

Regards 8Themes Team.

Hello, @Denys,

I have tested your site and it seems that the issue is not coming from our theme because when I check your issue with the default WordPress theme the behavior appears the same. I have recorded a video for you please watch it completely: https://streamable.com/5cw052 It seems that there must be a third-party plugin conflict issue or the issue is coming from the posts you have added on your site. Now, in order to solve your issue follow the below steps.

1- First disable all the third-party plugins and activate the plugins which are coming with the theme package then check back to your site after clearing the browser cache, if your issue will resolve then activate the plugins one by one so that you will be able to know which plugin conflict and causes the issue.

Note: By disabling third-party plugins, if still your issue will not be resolved then move forward to point number 2.

2- First of all, Delete all the posts and their category from the admin Dashboard. After that navigate to the Dashboard >> Pages >> All Pages and then delete the blog page. Then add a new blog page and create new categories manually, and then add the posts manually and assign the categories on them. Once you have done this, go to the Dashboard >> Settings >> Readings and select the blog page of your site then check back to your issue after clearing the browser cache. Your issue will be resolved.

Regards 8Themes Team.

Hello, @AnimalShop,

Actually, there is a thing which is that if you change the paragraph font size from the theme options “typography” it will work on complete site paragraph text but if you want to set the product tabs paragraph text size only then you have to make it with the custom CSS code.

You can add the custom CSS code in the XSTRE >> Theme options >> Theme Custom CSS >> Global CSS. Below is the code of it.

.tabs .tab-content p{font-size:12px !important;}

Look at this picture for the code and its results: https://postimg.cc/ygpm4wwm

Note: if you think that I still don’t get your point then please elaborate on it in detail if possible make a video of the issue for a better reference to understand.

Regards 8Themes Team.

Hello, @TFS,

Our theme is fully compatible with the below-listed MultiVendor plugins, so you can use anyone on your site as per your requirements.

Compatible with multi-vendor Dokan plugin.
Compatible with WC Vendors plugin.
Compatible with WC Marketplace plugin.
Compatible with the WCFM Marketplace plugin.

You can only edit the description tab with the Elementor page builder: https://postimg.cc/TpczVhxp

Regards 8Themes Team.

Hello, @Kstb1979,

Sorry to say that but there is no such possible option for now in our theme.

You can submit the request here – https://www.8theme.com/taskboard/ Our team will discuss it and maybe implement it in one of the next theme updates.

Regards 8Themes Team.

Hello, @Juliana,

1- Now, in order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.single_add_to_cart_button.button.alt{background-image:none !important;}

Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/PvrBST2H

2- There is no such possibility, right now.
You can submit the request here – https://www.8theme.com/taskboard/ Our team will discuss it and maybe implement it in one of the next theme updates.

Regards 8Themes Team.

Hello, @TFS,

Sound’s Good!!
So it means your this topic issue is resolved now? If yes then please provide me the permission to close this topic and you can generate a new topic anytime for your new issues, we are always here to help you.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @TFS,

A) Actually, Yes you can make more banners like this in the static block feature of our theme.

B) To show the different banners on different product page requires multiple custom product page layouts. In easy words “You have to create your own custom product page layouts for different products” To do this navigate to the Dashboard >> XSTORE >> Theme Options >> WooCommerce >> Single Product Builder >> Multiple Templates check image: https://postimg.cc/qhrLJgdc and https://postimg.cc/FYJg00rg as you can see in the images to understand how you can create your own multiple custom product page layout. This is the only possible way to make it.

2) To edit the icons and change the colors navigate to the Dashboard >> XSTORE >> Theme Options >> WooCommerce >> Single Product Builder >> Sharing there you will be able to change the color and icons as per your need check the image: https://postimg.cc/vgjZ7xHf and https://postimg.cc/PChrMjh3

What text you are talking about I don’t get it “Can I also make the text which is grey into the color black?” can you please share a screenshot of the text so that I will be able to provide you with a proper solution in order to solve your issue.

Regards 8Themes Team.

Hello, @TFS,

Please watch this complete video I have captured for you: https://www.veed.io/view/795ed1bf-cfa3-48be-93c2-36264e868864?sharingWidget=true

Regards 8Themes Team.

Hello, @TFS.

You’re Most Welcome!!
Thanks for contacting us.
Have a nice day.

Case Closed.
Regards 8Themes Team.

Hello, @Cambium,

Thanks for using our Theme and for contacting us.

Your issue is resolved now, Please check back to your site after clearing the browser cache. I have installed the WooCommerce Plugin on your site.

Regards 8Themes Team.

Hello, @esau,

Alright, Thanks for sharing the access with us and for the other details as well.

The thing is that the issue appears because the theme is updated but the core plugin is not so the theme functionality will not work as expected. You said that whenever you update the plugin critical problem starts appearing on the site so there must be a plugin issue or customization if you added in the theme. So in order to solve both issues (Fake viewing and XSTORE Core plugin) follow the below steps.

1) Remove all the customization from the theme if you added.
2) Disable all the third-party plugins including cache plugins. Just enable the theme packaged plugins.
3) Then update the XSTORE Core plugin and then first check back to your issue by clearing the browser cache. It will be resolved.
4) Then activate the third-party plugins one by one.
5) After that you can again add the customization in the theme if you added it.

Regarding the variation issue once you update the plugin and disable all the third-party plugins this issue will be resolved also.

Regards 8Themes Team.

Hello, @ Jubaer,

Thanks for using our Theme and for contacting us.

1. I have updated all the Plugins. Please check back to your site after clearing the browser cache.

2. I have checked your site speed score actually, and it’s good, not bad your site time score is less than 2 seconds to load which is really good. Google prefers websites on its search engine which take less than 3 seconds to load.

Furthermore, There is only 1 thing left that needs to optimize in order to speed up your site score more check this image: https://postimg.cc/QBqnmNtd for this you can use the WP Rocket plugin here is an article on it how this plugin works with our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Regards 8Themes Team.