Forum Replies Created

Viewing 30 posts - 13,021 through 13,050 (of 13,902 total)
1 2 3 … 434 435 436 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    Alright, I have made it now. please check back to your site after clearing the browser cache. Here is the resulting image: https://i.is.cc/2dnnJVms.png

    Regards 8Themes Team.

    #338005 Copied In reply to: How do I place this 3 buttons ( Add to cart, Buy now, and Quantity button) in a single row? in the n
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IvanMTK,

    Thanks for the login details. I have checked and found no issue. Here is the video for you. please watch it completely for a better reference: https://streamable.com/67jfm2

    You have a cache issue nothing else. please check your site on a fresh new browser.

    Regards 8Themes Team.

    #338004 Copied In reply to: Menu on iPad horizontal view goes across two lines making it unsable
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @muntather1998,

    Sorry for the inconvenience but I have checked your site now and on each browser ( safari, firefox, google chrome) found no issue. I have captured the videos for you. Please watch the videos for better reference:

    On Safari : https://www.veed.io/view/cbaaf6cb-e251-400e-a8ce-c0efb0a501b7?sharingWidget=true

    On Firefox and Chrome: https://www.veed.io/view/ab008031-6b26-4538-974d-8b290f9d3d52?sharingWidget=true

    It seems to be the cache issue at your end nothing else. please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    #338002 Copied In reply to: landing page not showing the same in each browser ( safari, firefox, google)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    1- It is fixed now please check back to your site after clearing the browser cache. Here are the images for better reference: https://i.is.cc/2dlstR79.png and https://i.is.cc/2dlus7lK.png

    2- Actually, If I set it on mobile too then it will appear like this: https://postimg.cc/Kk3y31Fj that’s why I didn’t make any changes on mobile

    Regards 8Themes Team.

    #337999 Copied In reply to: How do I place this 3 buttons ( Add to cart, Buy now, and Quantity button) in a single row? in the n
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @feeldesign,

    I have checked your issue and all the options in the sales booster are working fine, there is no issue. Regarding the country, there is a list of countries added you have to add only those you want to show. I have recorded a video for you please watch it completely for a better reference to understand: https://streamable.com/ybg804

    Regards 8Themes Team.

    #337998 Copied In reply to: Sales booster issue – options not showing and pop up options not saving
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Faisal,

    1- In order to know how to solve the issue please watch this video: https://streamable.com/22w7nb

    2- I have added a custom CSS Code in the Theme Options, check the image: https://postimg.cc/fty2PmpT by adding this code your issue is resolved here is the resulting image: https://postimg.cc/0KbNrW3R

    3- Please read and follow this topic: https://www.8theme.com/topic/how-to-create-custom-tab/

    Regards 8Themes Team.

    #337997 Copied In reply to: Demo content not uploaded properly in Electron01
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    Sorry for the inconvenience but in order to solve your issue First go to XStore >> Theme Settings >> Woocommerce (Shop) >> Single Product Builder >> and Delete the Sizing guide element from the section. See the Screenshot for better reference: https://postimg.cc/LqVbQGwk

    After that You can activate the size guide only for certain products from Dashboard >> Products >> edit a product > [8theme] Product Options > Single layout > Size guide image. See Screen Shot for better reference: https://postimg.cc/18h5cNpx

    Further, you can read our theme documentation article here: https://www.8theme.com/documentation/docs/xstore-size-guide-on-product-page/

    Regards 8Themes Team.

    #337996 Copied In reply to: Mobile category images and number of product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Farcela,

    Thanks for elaborating but sorry to say, that there is no option in the theme for this and you cannot make it without customization.

    Unfortunately, the customization is beyond our limitations and against the support policy.

    OR

    You can submit it as a feature request here: https://www.8theme.com/taskboard/ so that our dev team will check and read it.

    Regards 8Themes Team.

    #337995 Copied In reply to: Auto-scroll scrolls too much on shop page when sticky header is enabled
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Farcela,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #337994 Copied In reply to: Payment method dropdown will not stay open
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @tefo90,

    Thanks for the login details, Can you please elaborate on your issue with the help of a screenshot/video for a better reference to understand so that I will check and debug your issue in order to fix it?

    Note: please take a complete backup of your site first.

    Regards 8Themes Team.

    #337993 Copied In reply to: Non-existent changeset UUID. I get an error
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @marzio.biancardi@gmail.com,

    To solve your issue, first of all, I disable all the third-party plugins on your site see the image: https://postimg.cc/HJb9Kjv7 by doing this the variations start to appear on the single product page but not on the shop page infect the theme options were set to ok. Then I check the attribute type on your site from the Dashboard >> Product >> Attribute >> edit attribute check the image: https://postimg.cc/ZBVptN80, before the type was chosen to the “Select” and Select type of attributes, does not appear on the shop page so I changed it and now here is the result of shop and product page on your site: https://postimg.cc/jWhJPfkv and https://postimg.cc/9zkwdCJ3 Please check back to your site after clearing the browser cache.

    Note: Now, you have to enable the third-party plugins one by one on your site so that you will be able to know which plugins conflict and cause the issue.

    Regards 8Themes Team.

    #337992 Copied In reply to: variation not working after activate in xstore panel
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    1- Quick view: I have set the 2 buttons (Quantity and add to cart in 1 row as you mentioned check the resulting image here: https://postimg.cc/yWvZp0jZ) I have added a CSS code in the theme options to make it work: https://postimg.cc/bGcDSgyK

    2- Your issue is resolved now kindly check back to your site after clearing the browser cache. Here are the result images: https://postimg.cc/sQ8R16yW and https://postimg.cc/wynS91cc

    3- I don’t see any dots on your site as you can see the screenshots I attached in point number 2 it is working just fine.

    4. Sorry to say, that this is not a way to use the space everything/element is set as default you cannot adjust it like this way. If there was any possibility I already did it for you.

    Regards 8Themes Team.

    #337990 Copied In reply to: How do I place this 3 buttons ( Add to cart, Buy now, and Quantity button) in a single row? in the n
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TFS,

    You can click on the Xstore Studio Library button: https://postimg.cc/t1Mpm1LN and then you will be able to see and import all the available designs only on that page of your site: https://postimg.cc/wtZYQCmW https://postimg.cc/w7g82c1d

    Other than these designs and sections are not available to import, for now, you can submit a request here: https://www.8theme.com/taskboard/

    OR you can install the theme on a local test site and copy the section or design manually from there to your live site as per your requirements.

    Regards 8Themes Team.

    #337988 Copied In reply to: What Theme Is Being Used On The Company Website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slw250@hotmail.com,

    Sound’s Good!!
    That you have managed to solve the issue.

    You are the best 🙂

    Feel free to write us back anytime with a fresh new topic, if you need our help, we are always here to help you.

    Thanks for contacting us.
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    #337987 Copied In reply to: Website Home page not displaying images and also have outdate copies of some woocommerce template
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ahmed,

    I have just checked your site now and it is working perfectly fine for me, please see this screenshot: https://postimg.cc/jD4pBWJJ and the error you are facing is not our theme but the server end error, The HyperText Transfer Protocol (HTTP) 503 Service Unavailable server error response code indicates that the server is not ready to handle the request.

    Common causes are a server that is down for maintenance or that is overloaded.

    Please read this article: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/503#:~:text=The%20HyperText%20Transfer%20Protocol%20(HTTP,maintenance%20or%20that%20is%20overloaded.

    Regards 8Themes Team.

    #337986 Copied In reply to: Error 503. Service Unavailable | on my site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slw250@hotmail.com,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #337972 Copied In reply to: Website Home page not displaying images and also have outdate copies of some woocommerce template
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mustaphaturk,

    Sorry for the inconvenience but I have checked your site now on my personal mobile and found no issue. I have captured a video for you. Please watch the video for better reference: https://www.veed.io/view/5882077f-93c5-45f9-b5d2-970a57bc4872?sharingWidget=true

    It seems to be a cache issue at your end nothing else. please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    #337971 Copied In reply to: mobile main page does not showing products
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    I am sorry but I am not able to understand your issue, Could you please explain your issue more clearly if possible with some screenshots for my better understanding, so that I will further look into it for you?

    Regards 8Themes Team.

    #337970 Copied In reply to: Mobile category images and number of product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mohamed aly,

    I think that local pickup values are dynamic and that is the reason it is generating the issue, actually that local pickup and values are coming from the WooCommerce plugin, and our theme does not have any influence on it, so it is WooCommerce and the WPML issue, I suggest you to please contact the WPML support and ask for the help on this: https://wpml.org/home/contact-us/

    Regards 8Themes Team.

    #337967 Copied In reply to: shipping method translation to arabic
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Faisal,

    Your issue has been solved too on the home page, please check back to your site now after removing the browser cache.

    https://postimg.cc/rzg0v7ZX

    Regards 8Themes Team.

    #337966 Copied In reply to: Demo content not uploaded properly in Electron01
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Claudio Ferro,

    1,2. Please try to translate those words into the Theme and WooCommerce language files as well OR Please share the WP Admin URL as well in the private content area of this topic, so that I will further check it for you.

    3. I have just checked your site now on my personal mobile phone and it is working perfectly fine for me, please see this screenshot: https://postimg.cc/c6hg48s2 it must be the cache issue at your end nothing else.

    4. That is because of the siteground cache issue, Please remove the cache from your site and then deactivate the siteground cache and all the other cache plugins for a while and check back and I am sure it will solve your issue and after confirmation, please again activate the cache plugins one by one and remove the cache too.

    Regards 8Themes Team.

    #337963 Copied In reply to: Some problems in the theme xstore 8.3.6
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Len,

    Please try with the below-given CSS code, Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global and check back to your site after removing the browser cache.

    .archive.woocommerce-page.s_widgets-with-scroll .sidebar .sidebar-widget:not(.sidebar-slider):not(.etheme_widget_satick_block) > ul {
    max-height: 700px !important;
}

    You can change the value in the given code as per your requirements.

    Regards 8Themes Team.

    #337962 Copied In reply to: How to increase categories sidebar length
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mina Adel,

    Yeah, that is the main point, If the issue still persists with the default WordPress Theme as well, then it means the issue is independent of our theme, in that case, you have to contact the plugin Author or WooCommerce for it and they will help you in solving this issue, once the issue will be fixed with the default WordPress theme then it will automatically work with our theme as well.

    Regards 8Themes Team.

    #337961 Copied In reply to: Payment Gateway error due to a filter in the theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Saira,

    Unfortunately, this is not possible as this is the default functionality of the Theme and WooCommerce and you can not change it. Changes require Customization.

    Regards 8Themes Team.

    #337960 Copied In reply to: In variable product if a particular varient is out of stock it is not showing message
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Derin,

    Thanks for your contact.

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #337959 Copied In reply to: Single Item Short Description Doesn’t Work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Amir,

    Are you using the Child Theme on your site? and have you customized the Child Theme? If yes then please try to activate the Parent Theme and check back.

    OR

    Please delete the Core plugin and try to Install it again.

    OR

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #337958 Copied In reply to: Fatal PHP error on latest version of core plugin 4.3.6
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @marzio.biancardi@gmail.com,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #337957 Copied In reply to: variation not working after activate in xstore panel
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TylerB93,

    You have to change the site width in px from XStore >> Theme Settings >> General/Layout: https://postimg.cc/0b5cZYMk

    OR you can try with the below-given CSS code, you can paste it under XStore >> Theme Settings >> Theme Custom CSS >> Global: 

    @media only screen and (min-width: 1200px){
.container, div.container{
    max-width: 100% !important;
}
}

    Regards 8Themes Team.

    #337956 Copied In reply to: Product pages are not loading – showing blank pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slw250@hotmail.com,

    Both of your issues have been solved please check back to your site now after removing the browser cache.

    1. It was the cache issue, I just removed the cache from your site and it resolved: https://postimg.cc/WDvYPQYV and the images not showing are the corrupted ones, you have to remove and upload those images and set those images again.

    2. I have updated the theme on your site and it resolved the issue.

    Regards 8Themes Team.

    #337955 Copied In reply to: Website Home page not displaying images and also have outdate copies of some woocommerce template
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Manish Gupta,

    Be attentive, don’t post private information out of the Private content area because it will be visible to all the users of the forum. Only content that you place in Private content is visible to the support staff only.

    Your issue is resolved now, please check back to your site after clearing the browser cache.

    I have just deactivated the XStore AMP plugin from Dashboard > Plugins. I have captured a video for you on my personal mobile. Please watch the video for better reference: https://www.veed.io/view/ba23cb0d-d8c9-4a38-b429-c336f3c3313e?sharingWidget=true

    You can see live responsive view Simply go to Dashboard >> XStore >> Theme Settings >> click on mobile in responsive view. See the image for better reference: https://postimg.cc/7CrbtBnL

    Regards 8Themes Team.

    #337937 Copied In reply to: Responsive design setting for home page
  • 1 2 3 … 434 435 436 … 462 463 464
    13,021–13,050 of 13,902 posts
Viewing 30 posts - 13,021 through 13,050 (of 13,902 total)
1 2 3 … 434 435 436 … 462 463 464