Tony Rodriguez

Hello, @tim,

1. You said (Some features are not following global HTML, especially the footer.) I have checked the footer on your site there is no HTML set in it so could you please elaborate on it with an example of a screenshot/video for better reference?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

I just disable these two plugins on your site and your shop page products issue was resolved. Plugins names “Breeze and WooCommerce Infinite Scroll and Ajax Pagination” here is the resulting video: https://streamable.com/8qd1hl

Regards 8Themes Team.

Hello, @Host Solutions,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @LambdaSP,

1- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.content-product .quantity-wrapper:last-child{justify-content:left !important;}

Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/RqtDY14z

2- a. You have to change/translate it into the core plugin language files, you can use the Loco translate plugin for it: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

https://postimg.cc/qgLq0xX2
https://postimg.cc/5HVW6Zfy

b. In order to add the icon at menu item please watch this video for a better reference to understand: https://streamable.com/b1qzkz

C. To know how to change/edit the search bar text please go to Xstore >> Theme Settings >> Header Builder >> Search. See the image for a better reference: https://ibb.co/MPj4DmD

3- To change the style simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> there you will be able to change the style, these things from the available options https://postimg.cc/v4yjd4XS, https://postimg.cc/34RvzFPC, and https://postimg.cc/nC8X1xc1

4- The popup will work only for the header of my account. You cannot make the bottom sticky bar of my account a popup on click as there is no such option in our theme for now. You can submit a request here https://www.8theme.com/taskboard/ , so our dev team read it.

5- The option is in the Theme Settings >> WooCommerce >> Shop Elements >> Quick View there you will be able to enable/disable the options to show in the popup the design of these elements will appear as it’s on the single product page.

6. In order to solve your issue please navigate to Dashboard >> Xstore >> Theme Setting >> Woocommerce (Shop) >> Single Product Builder >> See all your sections and find in which section you can add the add to the cart element >> and their next section Turn ON sticky option. See the image for a better reference: https://ibb.co/4YG11Qf

Regards 8Themes Team.

Hello, @Nick,

Thanks for the logins I have checked your issue.

Now, the thing is the functionality you added works on the hover and by default, the hover doesn’t work on mobile it’s the default behavior, mobile doesn’t have any cursor it will get your finger as a click, not as a hover that’s why your code/functionality is not working on mobile and you cannot make it possible without customization.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you want paid Customization services submit a customization request to WPKraken team.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @ForjarEmpresa,

If you are not willing to use it you can delete it no need to worry about it.

Alright, You can update the WordPress and check it.

The thing is the latest version of WooCommerce is compatible with our theme and it is working fine on our test site there is no issue. On your site, it is causing the issue.

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Regards 8Themes Team.

Hello, @Nick,

Please tell me which element you used for that Perspective dropdown in the header and which you used for the hover and modal effect, OR you used Custom Code for it?

I can see you are using the Child Theme on your site, have to try to switch and checked with the Parent Theme?

OR you have used any third-party plugin for it?

Please share the name of the plugin and URL also I need your site WP Admin Login details in the private content area of this topic as below listed format, so that I will check it for you and help you out if possible.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: I need the debugging on your site as well, which includes deactivating all the third-party plugins and on-site Customization as well, so please take the complete backup of your site and share the permission OR clone your site and share that with me.

Regards 8Themes Team.

Hello, @Aryanna_p,

Please try to set your shop permalinks like shown in this screenshot: https://postimg.cc/r0dLyvQ1 and check back after removing the cache.

Otherwise, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first.

Regards 8Themes Team.

Hello, @Aryanna_p,

In order to solve your issue, Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Product catalog >> Default Product Sorting from there you can choose the available option from the given as per your need. check the image: https://postimg.cc/Q9535xJ2 after making changes please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @George,

I have checked your site and found no issue it is usable for mobile there is nothing like you describe see the image of your site for a better reference: https://postimg.cc/c6kXyNcn

Regards 8Themes Team.

Hello, @TylerB93,

Your issue is resolved now kindly check back to your site after clearing the browser cache. Here is the resulting video: https://streamable.com/3ffqqt

I just disable these options from the XSTORE >> Theme Settings >> Speed Optimization >> https://postimg.cc/v1rK7SfZ and your issue is resolved.

Note: Please always remember that when using the optimization plugins to speed up your site do not use the “Speed Optimization Wizard” feature of the theme as they might conflict with one another.

Regards 8Themes Team.

Hello, @Lashamika,

1. Did you use any Custom Code in Child Theme? Please try to remove it and check back again.

2. Did you make changes in DB?

3. Was the prefix of tables changed?

4. Is the error there if all 3rd party plugins are disabled? Please try this as well.

This seems to be the server-end database issue, so please once reach out to your hosting provider as well, they will check it for you as well.

Regards 8Themes Team.

Hello, @ByLegenS,

Sound’s Good!! that you have managed to fix it…
You are the best 🙂

Well, do you need any more help from me? OR it’s all fine now? Please let me know so that I will close this topic then.

Regards 8Themes Team.

@eternity, Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

Hello, @George,

Sorry to say, that your site is not opening for me as you can see in the image: https://postimg.cc/WDDQNJ3n we are accessing your site from Pakistan please whitelist Pakistan so that I will be able to login to your site. Also, if possible please share a screenshot of Clickable elements too close together and Content wider than the screen so that I will check and help you out if possible.

Regards 8Themes Team.

Hello, @Lasitha851,

Thanks for the login access. I have added the Custom CSS code in the theme options as you can see in this image: https://postimg.cc/XZh0xrPs by adding this code your issue is resolved. Here is the resulting image: https://postimg.cc/K1pXvKmm

Now, please check back to your site after clearing the browser cache.

Regards 8Themes Team.