Tony Rodriguez

Hello, @Soumya,

Please make sure that you have set the “Use Image Like” as “Image” from the menu options: https://ibb.co/3C2nqTq & https://ibb.co/smfDxnc

I am sure it will solve your issue.

Regards 8Themes Team.

Hello, @Aryanna_p,

I have just checked your site now and found that the Size Guide element is still there in Product Builder on the Product Page: https://ibb.co/2y2xp20 and that is the reason it is showing on all the products on your site.

Like: https://ibb.co/kDdWX8y

As soon as I removed it from the Product Builder: https://ibb.co/McxprWr It was also removed from the products as well: https://ibb.co/mS4DB48

So now, If I want to add the size guide individually on that product only, then I have to edit the particular product and choose the Size Guide option from 8Themes Product Options and set the Size Guide image as well: https://ibb.co/68rYx1M

Then I have to turn OFF the Single Product Builder and have to use the Pre-Built Layout for the Single Product Page: https://ibb.co/XL65Kp9

And it will work for you: https://postimg.cc/XZpBKYZ1

Note: If you want to use the Size Guide on the Individual/specific Product Page then you have to use the Pre-Built Layout, It does not work with the single product builder.

This is how it works.

Regards 8Themes Team.

Hello, @marquand,

Please simply Install the Child Theme: https://www.8theme.com/documentation/docs/child-theme/ and then copy and paste the below-given code to the Child Theme functions.php file on the new line and it will solve your issue.

/**
 * Remove product data tabs
 */
add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );
function woo_remove_product_tabs( $tabs ) {
    unset( $tabs['additional_information'] );  	// Remove the additional information tab
    return $tabs;
}

Regards 8Themes Team.

Hello, @Soumya,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists, then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @ForjarEmpresa,

First of all thanks for elaborating on the issue.

I have understood your issue. I checked your site and found that you are using “51” plugins in total. The theme and core plugins are up to date on your site.

The Woocommercec plugin you have installed is “7.0.1” and the latest version of this plugin is “7.1.0” the thing is the latest version of the WooCommerce plugin is compatible with our theme you can see the change-log here: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546#item-description__item_changelog before releasing the update we tested the latest version and it works fine.

But as you said that if you update the plugin WooCommerce to the latest version errors start to appear on your site. So I checked and updated it to the latest version on your site https://postimg.cc/XBwpzPJP after that I have checked and found no issue. It is working perfectly. Here is the testing and resulting video: https://streamable.com/3a0noi

Please check back to your site now after clearing the browser cache.

Regards 8Themes Team.

Hello, @johan28,

This issue is because of the video height, As you can see you have the video as well for the same product and the video have more height than the images of the product as shown in these screenshots: https://ibb.co/r2yPFVd & https://ibb.co/j4ZRSXh

So you have to change the height of your video and then it will work properly.

Regards 8Themes Team.

Hello, @sk,

Actually, It looks like you imported the demo with one-page builder and tried to edit with another page builder which destroyed your site, and we do not recommend using multiple page builders on the same site at the same time as this caused unexpected issues.

So please reset your WordPress and start from scratch. Please install only 1-page builder whether “WP Bakery or Elementor” and then import the demo with it. I am sure you will not face this issue anymore. But if yes then please share your site credentials in the private content area so that I will check and dig more in deep to find the cause of it and fix it.

Regards 8Themes Team.

Hello, @marzio.biancardi@gmail.com,

Please see this image: https://postimg.cc/0KyzWMg1 these files need to be deferred/optimized on your site.

Also, it is necessary to use the lightspeed server because Keep the server response time for the main document short because all other requests depend on it.

I can see that you have installed “108” plugins on your site and a total “of 73” are activated please completely deleted the plugins that are not in use no matter whether they are activated or disabled. Try to avoid using third-party plugins as much as possible.

Please delete the unnecessary themes, pages, posts, and products to keep the server clean.

I hope by following the above steps you will start getting the desired results.

Regards 8Themes Team.

Hello, @idang,

Actually, you have set the wrong CSS for that element on your site, you have to find and remove that CSS from the CSS code shown in this screenshot: https://ibb.co/w7wtSym and it will solve your issue: https://ibb.co/Lg757Fg you will find that CSS code under Theme Settings >> Theme Custom CSS.

Otherwise, please share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will check and help you out.

Regards 8Themes Team.

Hello, @Lasitha851,

Thanks for the screenshot I have understood your issue.

Now, In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

@media(max-width:575px){
.content-product .footer-product{position:relative !important; left:0px !important;}}

Then save settings and check back to your site after clearing the browser cache. The result will be appear like this: https://postimg.cc/PN0mLHmf

Regards 8Themes Team.

Hello, @Aryanna_p,

1- The menu is set to full width and the slider is working just fine there is no issue. Here is a video for a better reference: https://streamable.com/uad3hi If I don’t get your point then please elaborate on it with the help of the video.

2- This is the default slider cursor in our theme and if you want to change it to default the one simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Theme Custom CSS >> Global CSS >> and then paste the below code there.

.swiper-entry:not(.swipers-couple-wrapper) .swiper-wrapper{cursor:auto !important;}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Aryanna_p,

1- Actually, there is no specific option in the theme to change the font style of the mobile menu dropdown you have to make it using custom CSS code in the Theme Settings >>Theme Custom CSS >> Global CSS. You can use the below code to change it.

.mobile-menu-content .et_b_header-menu .nav-sublist-dropdown{text-transform:lowercase !important;}

2- Again, You have to make it using custom CSS code. I write the CSS code below to change the background color.

.mobile-menu-content .et_b_header-menu .nav-sublist-dropdown{background:red !important;}

In the above code, the word “red” is the color you can change it with the color you want.

Here are the result screenshots after adding the above both codes how it looks like you can see the font style and background color: https://postimg.cc/Y4yP7ppQ

Regards 8Themes Team.

Hello, @Faisal,

First of all, I want you to know that from where it is set and how you can remove/change it.

In order to select a static block for a brand simply navigate to the Dashboard >> Appearance >> Widgets >> After the product >> from there you can choose a different block or remove the existing one as per your need see the image: https://postimg.cc/YGYPRr8z

Now, as per your request. You said that you want to show a specific block for the brands on your site. The thing is that, it is globally set, there is no option in the theme to set a different block for the brands only, the block you set from the location I told above will appear on the shop, category, and brands pages, this is the default functionality and this is how it works.

Regards 8Themes Team.

Hello, @marquand,

Please check this detailed guide: https://woocommerce.com/document/editing-product-data-tabs/ on how to add/remove a custom tab instead. As stated:

Please note that the “Additional Information” tab will only show if the product has weight, dimensions, or attributes (not used for variation for variable products).

Hope this helps.

Regards 8Themes Team.

Hello, @Oliver Theiß,

Yeah, that issue might be there, but it must be the cache, otherwise, it should have to appear at my end too. Well, It Sounds Good!! that your issues are resolved now. And we are thrilled that we helped you in solving your issues.

Feel free to contact us back anytime, if you need help in the future, we are always here to help you.

Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.