Forum Replies Created

Viewing 30 posts - 13,051 through 13,080 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mtoo,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mtoo,

    In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Header Builder >> Cart >> and Choose/Select Item Background (Hover) Color as per your needs.

    See the image for better reference: https://postimg.cc/Yj0b9Jrm

    Then save settings and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Faisal,

    1. In order to solve your issue simply go to XStore >> Plugin Installer >> and Activate the Yith Woocommerce Wishlist plugin. See the image for better reference: https://postimg.cc/HJKDcpCV

    2- Your issue is resolved now kindly check back to your site after clearing the browser cache.

    3- Issue resolved please check back to your site after clearing the browser cache. Here is the resulting image: https://postimg.cc/RqzkyC4L

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    1- Don’t check the browser mobile view in customizer but please check the actual device “Mobile” you will see the result. Also, there is no such space available to adjust both buttons add to cart, and buy now.

    2- You can see as well there is no such space to show it in 1 row I hope it makes sense.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ForjarEmpresa,

    1- To add the background image you have to log in via vendor on the site and then from the store settings you can add the banner image: https://postimg.cc/56v0fRLB

    2- To add the profile image navigate to the Dashboard>> multivendorX >> Vendors >> Staff and add the image there: https://postimg.cc/KRfQzJnW

    3- From the store settings in the vendor dashboard you can add/create the policies tab. https://postimg.cc/5X4MD73N

    Kindly first delete the page and then create it again after that go to this link there you will find all kinds of shortcode of this plugin: https://multivendorx.com/list-of-shortcodes/ add the one you want on the page and then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Manish Gupta,

    There is a possibility that a third-party plugin conflicts with the AMP plugin and causes the issue. Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    OR simply try to deactivate the AMP plugin on your site and check back.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Faisal,

    The error that appears in the site health you showed us is not because of our theme. The theme does not have any influence on it. You have to contact your service provider and let them know about this issue they will fix it.

    Regarding the page issue, the First one: https://bsp.bestservepos.net/our-offers/ please simply edit the page and then set the sale products on it using the product element of our theme. As you can see in this image: https://postimg.cc/mhF4fFWJ

    For this issue: https://tinyurl.com/28hnxwg6 please make sure that you have installed the “YITH WooCommerce Wishlist” plugin on your site.

    Regarding this one: https://tinyurl.com/2255se97 Make sure that you have MAP API for your site and that you added it in the Dashboard >> XSTORE >> Authorization APIs see the image: https://postimg.cc/gXzKyhqJ

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Farcela,

    Actually, It’s not because of the sticky header. Let me tell you why and how it works.

    First of all, You have to understand that the filters are working in the AJAX/Live mode. By default, AJAX works without loading the page and shows the result live.

    When AJAX start working it will target the element and once it requests will be complete it will show the targeted element/content so while showing the result it auto scroll at the result which is starting from the 1st row of products.

    This is how it works. Hope it makes sense.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Bas Kling,

    I have checked your site there is no “#etheme-static-block-7” block on your site nor it is set at any place. All the static blocks on the site are coming from the Dashboard >> Static blocks there is no other place to find or create the blocks. If you need to create a new block or you want to edit an existing block you have to go to the Dashboard >> Static Blocks only.

    Note: If you see the block “#etheme-static-block-7” on your site just show me a screenshot and share the page URL.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alex,

    Your issue is resolved now please check back to your site after removing the browser and server cache.

    I have cleared the cache of your site and Turned off the Static Block cache option from XStore >> Theme Settings >> Speed optimization. see the images in the private content area for better reference.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Topis,

    The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

    The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

    Registration of these plugins is not necessary. They will function perfectly without any need for activation.

    The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

    Same as for the plugin support directly from the plugin Author, you have to purchase it separately for the license OR you can reach out to the plugin Author via their profile or any public forum, like: https://codecanyon.net/item/subscriptio-woocommerce-subscriptions/8754068/comments OR https://codecanyon.net/user/rightpress

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dedo2500,

    Sure, take your time, and hope they will solve this issue for you.
    Well thanks for contacting us.

    If you will need any help, you can contact us anytime, we are always here to help you.

    Have a nice weekend.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @henrik,

    That is because when you update the plugin and face this issue, some of the core files of the plugin got missed and that might be because of any server restrictions or incompatibility, so that is the reason you have to upload it manually and it worked for you.

    You have to check your server values under XStore >> Dashboard >> Server Requirements, and make sure to set all of them properly and tick green.

    And you have to remove the server cache and site cache as well and disable all the third-party plugins including the cache and server cache, when trying to update the plugin, might be any third-party plugin conflicts and removed those files from the Core plugin.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @henrik,

    Please follow the instructions written in our theme documentation here –
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Further, you can watch and follow the steps shown in this video: https://www.youtube.com/watch?v=xMEoi3rKoHk&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=2

    Please try to delete the core plugin and then Install it again from XStore >> Dashboard >> Plugin Installer and check back.

    And if the issue will still persists then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    CPanel Admin URL:
    CPanel Admin Username:
    CPanel Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anas,

    Thanks for using our Theme and for contacting us.

    Your issue is resolved now, kindly check back to your issue after clearing the browser cache. I have added a custom CSS code in the theme options check the image: https://postimg.cc/vgYbzpRS and here is the resulting video: https://streamable.com/jgx2sb

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lasitha851,

    Thanks for using our Theme and for contacting us.

    Sorry for the inconvenience but I have reduced the margin from the page using custom CSS code in the theme settings >> theme custom CSS >> Global CSS. check the image: https://postimg.cc/MvjcJD19 and here is the resulting video for a better reference: https://streamable.com/pfc8ev

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @marquand,

    1- Please make sure that you have disabled options from the Theme Settings >> Speed Optimization >> Check the mark options “https://postimg.cc/mhpm2gCD” and then check back to your issue after clearing the browser cache.

    2- Please refer to point number 1 for the solution. If the issue still persist then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

    3- Actually, Theme has an option for the typography in the XSTORE >> Theme settings >> Typography >> From there you will be able to change the headings, Body Font, and Paragraph font and color see the image: https://postimg.cc/QFX0xKCR further there is no specific option in the theme to change the h1 and h2 sizes and color you have to make it using custom CSS code.

    You can add your custom CSS code in the theme settings >> theme custom CSS >> global check the image: https://postimg.cc/68vnK9LD

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TFS,

    1. Yes it will only change the words and will not affect anything else.
    And yes Loco translate is the language plugin.

    2. Points listed below:

    2.1: Space the words a little down from the menu bar.

    You can use the below given CSS code under XStore >> Theme Settings >> Theme Custom CSS >> Global and it will work for you like this: https://postimg.cc/dLyZvc7T

    .cart-checkout-nav {
        padding: 5vw 0 !important;
    }

    2.2: Unfortunately this is not possible to place the logo before those words, there is no such option for it.

    2.3: Make the color something different for the background such as black.

    You can use the below given CSS code under XStore >> Theme Settings >> Theme Custom CSS >> Global and it will work for you like this: https://postimg.cc/HczRVNVw

    .cart-checkout-nav {
        background-color: #000 !important;
    }
    .cart-checkout-nav .active {
        color: #fff !important;
    }

    4.3.Change the text “You are out of time! Checkout now to avoid losing your order!” to something else.

    You can change it from XStore >> Dashboard >> Sale Booster >> Cart/Checkout Pages: https://postimg.cc/p98dyrmt

    4.4.Move the text of “shopping cart – checkout – order status” more to the right side.

    You can use the below given CSS code under XStore >> Theme Settings >> Theme Custom CSS >> Global and it will work for you like this: https://postimg.cc/SJDzrs7h

    .cart-checkout-nav {
    text-align: right !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Faisal,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. Check the resulting image: https://postimg.cc/QFqFqHXk Actually, the images on the menu were wrongly set so I just changed the images on the menu items from the Appearance >> Menu see the image: https://postimg.cc/fSh3KX0C and your issue was resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ForjarEmpresa,

    Thanks for the login details I have checked your issue and found that you have not installed any multivendor plugin on your site, the page you are trying to edit “List vendor” is a page of vendors and the content on this page will be coming from the vendor plugin via a shortcode that’s why by default in the demo the shortcode is added in this page. When you install the plugin “WCMP check the image: https://postimg.cc/sBd0gzDQ” from the XSTORE >> plugin installer then check the page again after clearing the browser cache you will see the content.

    Here is an article on it from our theme: https://www.8theme.com/documentation/docs/wcmp-with-xstore-theme/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ioannis,

    Sorry for the inconvenience but I have checked your site now and found the issue. This seems to be the cache issue on your site.

    Please try to contact your service provider and flush the server cache completely.

    And

    I found that you are using the Wp Rocket Plugin cache which could be the reason for such an issue. please try to clear the Wp Rocket Plugin cache and browser cache as well after that check back to your site.

    I hope your issue will be resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oliver Theiß,

    I have added a custom CSS code in the Theme Settings >> Theme Custom CSS >> Global as you can see in this image: https://postimg.cc/MXGr9dnL by adding this code your issue is resolved and here is the resulting image: https://postimg.cc/9DHbHpfC please check back to your issue after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @marzio.biancardi@gmail.com,

    I have checked your site speed for mobile and found that the images must need to optimize and removed unused JavaScript so that the site speed will be much better.

    To optimize the images and JS files you can WP Rocket plugin it is compatible with our theme here is an article on it https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Note: It is necessary to disable the theme optimization wizard options from the theme settings while using an optimization plugin.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Bas Kling,

    Sorry to say that but there is no specific documentation available like this.

    But to know about static blocks you can read this: https://www.8theme.com/documentation/xstore/support/static-blocks/ also there are some other articles available regarding to the static blocks you can also read them as well for a better reference to understand: https://www.8theme.com/documentation/xstore/

    Otherwise, you can ask any question here anytime, we are always here to help you.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mody,

    1- Actually, the category “Skin Product” is a default category that is “uncategorized” and you just changed its name to “Skin Product” in order to add this to the menu first set it as it was before and then create a new category assign the products to it then check back to your issue after clearing the browser cache it will be resolved.https://postimg.cc/ZWZj3nZm

    2- Alright, I have removed the border and the empty spaces now the banner appears perfect. I have recorded a video for you to know how I make it. Here is the video link please watch it completely: https://streamable.com/ohmxwr

    3- Navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Cart >> From there you will be able to change/remove the text as you want. see the image: https://postimg.cc/BjQQX58G

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sk,

    Please update your theme to the very latest version: https://xstore.8theme.com/update-history/ and it will solve your issue.

    How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dedo2500,

    Please update your theme to the very latest version: https://xstore.8theme.com/update-history/ and it will solve your issue.

    How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    1- Actually, by default the buy now button doesn’t appear on the mobile sticky cart bar only add to cart with quantity buttons will appear and it appears fine as you can see in this image: https://prnt.sc/ozYvZePbdaGj

    2- The issue is resolved now please check back to your site after clearing the browser cache. I added a custom CSS code in the theme options check the image: https://postimg.cc/v48NKdFK and here is the resulting image: https://postimg.cc/3WB6FwzG

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TFS,

    Could you please explain your issue with some screenshots that what are those changes not appearing on the mobile version and also please share the site WP Admin URL and Credentials with me here in the private content area of this topic, so that I’ll check it for you on your site and help you out?

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lasitha851,

    2- I have changed the background color of the sticky header from the theme options >> header builder >> sticky header see image: https://postimg.cc/bd64TB4g and here is the resulting image: https://postimg.cc/w3dDrxYT

    3- Your site has a strong cache on the server so the changes from the page builder plugin are not appear on the site. please try to contact your service provider to flush the server cache and disable the cache system until your site is in development mode. Also, If you want to make it work using custom CSS code then simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    .footer-lingerie a:hover{color:red !important;}

    Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/LqqTByKq

    Note: in the above code the word “red” is the color you can change it with you want.

    4- From the same option I just choose the mobile version and set the color as you can see in this image: https://postimg.cc/zbPZV2rx and here is the resulting image: https://postimg.cc/bdTLHSSj

    Regards 8Themes Team.

  • 1 2 3 … 435 436 437 … 462 463 464
    13,051–13,080 of 13,902 posts
Viewing 30 posts - 13,051 through 13,080 (of 13,902 total)