Hello, @Anili,

Thanks for using our Theme and for contacting us.

Sorry for the inconvenience but please check your system requirements.
further, you can read Xstore theme requirements here: https://www.8theme.com/documentation/docs/xstore-theme-requirements/

Please make sure that all 3rd party plugins are disabled before the import. Demo content can be imported incorrectly in case a lot of 3rd party plugins were activated on the site before the import. In this case, can you please share your site super WP-ADMIN Login URL and Credentials in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Also, let us know which demo you want to import and with which page builder (wp bakery, Elementor) so that we will help you out.

It is recommended to run import on a fresh WordPress installation. For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

Please do the reset and reply with temporary wp-admin and FTP access here. We will help you with the import.

Regards 8Themes Team.

Hello, @Nick,

Sorry for the inconvenience but I have checked your site now and you are using the Child theme. can you please check it once by activating the parent theme and let us know the result?

Also, Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Rikinte,

The border appears because the border color was set I have removed the color and your issue is resolved. check the image: https://postimg.cc/3WDQRrNj

1- In order to set the size to navigate to the Dashboard >> XSTORE >> Theme Options >> WooCommerce >> Single Product Builder from there set the size of the sidebar column as per your need. check the image: https://postimg.cc/ns6TwxxZ

2- You can only enable/disable this sticky bar from the theme options nothing else. You cannot change/edit it except for customization. If you want paid Customization services submit a customization request to WPKraken team.

3- It’s just a sidebar it will show the content of the widget you added in the sidebar from the Appearance >> Widgets see image: https://postimg.cc/bsNMnzNF you have to set the content by adding the widgets in this sidebar as per your need changes will appear on the frontend. If you want to show the name “Brand” add a widget in the sidebar and set the content like heading/paragraph in it like this: https://postimg.cc/GBJJzyXP

4- When I click on the wishlist it added the product to the wishlist it works fine check the image: https://postimg.cc/5YKzkqLz to change the text and show the icon simply go to the Dashboard >> YITH >> Wishlist >> Add to Wishlist Options from there set the settings as per you need check images: https://postimg.cc/62P7h6xL and https://postimg.cc/Y4njp20K

5- Actually, the theme doesn’t have any option like this review handled by the WooCommerce itself and I check and confirm the settings of this plugin as well there is nothing like this to control the reviews manually.

Regards 8Themes Team.

Hello, @TFS,

To edit the image simply go to the Dashboard >> Appearance >> Widgets >> Cart area, there you will see the image, you can set it to change/remove it as per your need, and changes will appear on the cart page: https://postimg.cc/7f9WyDrj

1- In the Theme options >> WooCommerce >> Cart >> Cross-sell-products you can set the layout of the products “You may be interested” see image: https://postimg.cc/kDmCJnL5 further if you want to show the specific products you then you have to add the products you want, while you editing a product. In the Product option tab you will see the option check image: https://postimg.cc/QH7cpJ0m as you can see, I added 4 products I want to show, and here is the resulting image: https://postimg.cc/hJ2mSytD

2- It is coming from the block simply navigate to the Dashboard >> Static Blocks >> There you will see the block called “PreFooter grocery-market” check the image: https://postimg.cc/Js1tGNgG simply edit it as per your need, changes will appear on the frontend.

3- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there. Check the image: https://postimg.cc/xkQr05F4

.cart-checkout-nav a{font-size:18px !important; font-family: cursive !important;}

Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/yk32ctMG

Regards 8Themes Team.

Hello, @deneme,

Please try to set your shop permalinks like shown in this screenshot: https://postimg.cc/r0dLyvQ1 and check back after removing the cache.

Otherwise, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @donhetter,

I don’t know why it happens on your site because your site is working fine for us there is no issue as I already showed you in my previous response.

You said, “Is there a reason changing from lazy to default solved this problem?”
(Quite Possible because the Lazy loading in WordPress helps the web page load faster. It loads the images and other media elements only when the user reaches that section.)

You said “Would changing this setting to default have any other effects or negative effects on our website?”
No, this option will not make any negative effects on the site no need to worry about it.

Note: Once a thing is working fine for me and showing no issue/error how can I help you with it? You are facing the issue with other regions. It is possible that your server has set the restrictions for those regions. Did you ask your service provider about this issue?

If turning OFF the Lazy Load resolved your issue, then please keep it disabled.

Regards 8Themes Team.

Hello, @montse,

Could you please check it once with activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not? This issue is independent from our theme, the issue seems to be with your code, so please check the code again with your developer.

And if the issue will not persist with the default WordPress Theme then please take the complete backup of your site and share your site WP Admin URL and Credentials and also the FTP Logins in the private content area of this topic, so that I will check it for you on your site and help you out.

Regards 8Themes Team.

Hello, @donhetter,

I am sorry for the inconvenience but as I wrote above that I was not able to Login to your site, so it’s not me and there is no such bug in our theme as well.

Now, again I did not log in to your site and only checked your site on a very fresh browser and the header and footer are appearing fine, and also the product images are appearing fine too, here is the complete screenshot: https://postimg.cc/mPhBv5Xm so it must be the cache issue at your end nothing else. Please try to clear the cache or try it on a fresh new browser, I am sure you will not face this issue anymore.

Regards 8Themes Team.

Hello, @Anas,

Thanks for your review, we will wait for your review…

Have a great day ?

Topic closed.
Regards 8Themes Team.

Hello, @Basata,

I have just checked your site and not only on mobile but on the desktop as well, the site speed is low, here is the resulting URL: https://pagespeed.web.dev/report?url=https%3A%2F%2Fbasata.in%2F&form_factor=desktop

On mobile, it is 23 and on Desktop, it is 34.

Desktop issues: https://postimg.cc/vgK5YfY9
Mobile issues: https://postimg.cc/p9GFCzn7

Please read this article first – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

About “Reduce initial server response time”, contact your hosting provider, because it is server-side.

Read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/

Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

You have to check our theme Speed Optimization as well under XStore >> Theme Settings.

Check here the documentation to learn how the plugin works with our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

And try to contact your hosting provider and solve all those issues and it will surely speed up your site.

Regards 8Themes Team.

Hello, @Kstb1979,

I have checked your site score and check the results here: https://gtmetrix.com/reports/www.mysakhie.com/h9VFV1P7/ as you can see things are not very well maintained and there are some other things that need to optimize check here: https://postimg.cc/30gQ8jXb I marked the things that need to optimize so that you will never face any issue regarding the “Core vitals and speed score” For this you can use WP Rocket plugin it is most famous plugin also the major sites to check the speed of site recommend it. The plugin is compatible with our theme also, Check here the documentation to learn how the plugin works with our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

You can check our theme Speed Optimization Wizard as well under XStore >> Theme Settings.

Also please read this article as well: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards 8Themes Team.

Hello, @Raffaello,

The shop page on the store is the only page where all of your site products show, and you can not only download the shop page on your site but you can download it with the demo import on your site.

OR

Simply you have to go to WP-Dashboard >> Pages and create the new page as Shop, then go to WP-Dashboard >> WooCommerce >> Settings >> Products >> General and set that page as Shop page from there: https://postimg.cc/G8VvLdMp it will set your shop page on your site.

Now in order to set the setting on the shop page you can use the options under XStore >> Theme Settings >> WooCommerce as per your requirements.

This is how it works.

Regards 8Themes Team.

Hello, @Anas,

You have to go to Appearance >> Menu and click on the Menu item on the right side label https://postimg.cc/2LBzHWxD and then choose the label for that Menu as per your requirements: https://postimg.cc/LntSn2CN

Regards 8Themes Team.

Hello, @donhetter,

Dear, I know that it is a WordPress.com site but I am not able to check theme settings or customize it because it redirects me to the login form and the login not works there please watch this complete video: https://streamable.com/ylm37x

Regards 8Themes Team.

Hello, @Infin,

I have tested the same thing on our test site you can see the result in this video: https://streamable.com/lq7x4z there is no issue with the theme.

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.