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Problem with the quantity of cart,if i return to homepage…

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

Nick

Participant

October 24, 2022 at 20:42

When I add items to the cart, the cart update with the quantity but if I return to the homepage the cart lose the items if I return to woocomerce page the cart has the number of products I added previously.

Please, contact administrator
for this information.

#337237 Copied Theme version: 8.3.5 WooCommerce version: 7.0.0

1 Answer

Tony Rodriguez

Support staff

October 25, 2022 at 06:39

Hello, @Nick,

Sorry for the inconvenience but I have checked your site now and you are using the Child theme. can you please check it once by activating the parent theme and let us know the result?

Also, Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#337251 Copied
Tagged: cart, homepage, problem, quantity, templates, woocommerce, wordpress
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