Replies by Tony Rodriguez

Forum Replies Created

Viewing 30 posts - 12,031 through 12,060 (of 13,902 total)

← 1 2 3 … 401 402 403 … 462 463 464 →

Tony Rodriguez

Support staff

January 5, 2023 at 06:43
Hello, @Oliver Theiß,

1. Thanks for the screenshot, I have understood your issue.
Now, In order to solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.et-quick-view-wrapper .et_attribute-name:after{color:#EE1250 !important;} .et-quick-view-wrapper .product p.wc-gzd-additional-info a{color:#EE1250 !important;}

Then save settings and check back to your site after clearing the browser cache.

2. I will get back to you on this after confirmation from our dev team. Please be patience and stay tuned.

Regards 8Themes Team.
#343017 Copied In reply to: Quick View missing Function and CSS Code
Tony Rodriguez

Support staff

January 5, 2023 at 06:06

Hello, @Darul Muqarrabin Malaysia,

1. You have to go to XStore >> Theme Settings >> WooCommerce >> Single Product Page Builder and edit the Coss Sells element, from there change the border color: https://postimg.cc/gnb76HZX

2. For Filter By Price, You have to change the Primary Color of the site from XStore >> Theme Settings >> Styling/Colors: https://postimg.cc/wRjQh3gr

3. Same as in point No 2, for the Popup Fake Sale: https://postimg.cc/jWhfZKgY

4. For the Quick View, You can change it from Theme Settings >> Theme Custom CSS >> Global CSS: https://postimg.cc/Tpmptf1N

5. Continue Reading, Same as in point No 2, the site Main Color will change it: https://postimg.cc/K43zYxPc

6. Other Posts by, Same as in point No 2, the site Main Color will change it: https://postimg.cc/nMqJ5zKm

7. Categories Sidebar border color, you can change it from Theme Settings >> Theme Custom CSS >> Desktop CSS as per your requirements: https://postimg.cc/62fN8bp0

Regards 8Themes Team.

#343016 Copied In reply to: about to change border’s color on blog & news

Tony Rodriguez

Support staff

January 5, 2023 at 05:46

Hello, @David,

Your issue has been solved please check back to your site after clearing the browser cache.

I just edit the home page > [8theme] Layout Options > Layout > Breadcrumbs Style > Disable. See the image for a better reference: https://ibb.co/56F4LS6 and https://ibb.co/RDNv4Fy

Regards 8Themes Team.

#343015 Copied In reply to: How to hide the breadcrumb section on homepage

Tony Rodriguez

Support staff

January 5, 2023 at 05:43

Hello, @Mobarok,

I am sorry but it looks like your provided screenshot is corrupted, so could you please share the screenshot of your issue again via this site: https://postimages.org/ and elaborate your issue more clearly for my better understanding, so that I will further check it for you on your site and help you out.

Regards 8Themes Team.

#343014 Copied In reply to: what to do to remove this writtings ? on AMP front page on MOBILE PHONE

Tony Rodriguez

Support staff

January 5, 2023 at 05:14

Hello, @Darul Muqarrabin Malaysia,

Sound’s Good!! that your issue is resolved now.

Thanks for contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

#343012 Copied In reply to: market place and shop page error, please help

Tony Rodriguez

Support staff

January 4, 2023 at 10:06

Hello, @Oliver Theiß,

Thanks for the Screen Shot, Alright, I understand the issue now. There is no such option, unfortunately.
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards 8Themes Team.

#342938 Copied In reply to: Quick View missing Function and CSS Code

Tony Rodriguez

Support staff

January 4, 2023 at 08:32

Hello, @Oliver Theiß,

I have checked the same thing on our test site and it works fine already https://postimg.cc/p9H19fvZ The issue appears only on your site. I can see that you are not using the latest version of the theme on your site. Please update the theme and its core plugin “XSTORE CORE” to the latest version then check back to your issue after clearing the browser cache. You can follow this article to update the theme successfully on your site: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

And if the issue will still persist then please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#342929 Copied In reply to: Quick View missing Function and CSS Code

Tony Rodriguez

Support staff

January 4, 2023 at 07:19

Hello, @IP,

Once you removed the sidebar and set the sections on the page and add the widgets in it. As I showed you in this image: https://postimg.cc/B8r8zMFq –it is a widget the same as this you can add a widget and set the static block in it. In the static block, you can add the content you want text, images, video just as per your need. Then the content you added in the block will appear there and below you have the sections full width of the content you want tabs, etc.

Regards 8Themes Team.

#342928 Copied In reply to: Product description section – how to edit it

Tony Rodriguez

Support staff

January 4, 2023 at 07:16

Hello, @IP,

Thanks for the URL. I have checked and confirmed that the stars appear blank there is a rating set on the product that is why they appear like this, once a product has the rating, it will appear on the “#d40000” color because you set this color for the review stars from yellow.

Further, there is no settings to hide the review until the product doesn’t have any review. Changes require customization and we cannot cover customization issues in our support policy. If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

#342927 Copied In reply to: Edit star colors for the ratings

Tony Rodriguez

Support staff

January 4, 2023 at 06:31

Hello, @Bas Kling,

Your issue has been solved please check back to your site now after removing the browser cache. One of your Custom CSS was generating this issue, I commented it out and the issue resolved, here are the screenshots:

https://postimg.cc/LnCkn3rj
https://postimg.cc/TK5bhMjX
https://postimg.cc/bdrjFyJw

Regards 8Themes Team.

#342926 Copied In reply to: fancy button – popup not centrally aligned on mobile only

Tony Rodriguez

Support staff

January 4, 2023 at 06:28

Hello, @websitedude1985,

You can simply change the layout of the widget area from the Dashboard >> XSTORE >> Theme Settings >> General/Layout >> from there enable this option: https://postimg.cc/3yKtB3q5 and then check back to your issue after clearing the browser cache.

And please read our theme documentation here: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Regards 8Themes Team.

#342925 Copied In reply to: Widget Areas really hard to manage – Am I missing something? Also a bug?

Tony Rodriguez

Support staff

January 4, 2023 at 06:08

Hello, @websitedude1985,

To use the font locally, The best option is to try to use the theme option. First, you need the file of the font you want, You can upload a custom font in Theme Options > Custom Font https://postimg.cc/DmBndzYF –then you’ll be able to choose it from the drop-down for the elements in Typography.

Regards 8Themes Team.

#342922 Copied In reply to: Remove Google Fonts – Best approach – Via Theme or Via Elementor?

Tony Rodriguez

Support staff

January 4, 2023 at 06:02

Hello, @David,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that I will check and fix your issues on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Kindly take a complete backup of your site first.

Regards 8Themes Team.

#342921 Copied In reply to: How to change the colour of the sub menu text on mobile and how to fix styling error on menu nav

Tony Rodriguez

Support staff

January 4, 2023 at 05:46

Hello, @Cordova Studios,

Could you please once read and follow the instructions written in this article: https://www.hostinger.com/tutorials/wordpress-jquery-is-not-defined#:~:text=jQuery%20Library%20Correctly-,What%20Is%20the%20jQuery%20Is%20Not%20Defined%20Error%3F,your%20JavaScript%20code%20loads%20incorrectly.%E2%80%9D Hope it will help.

Regards 8Themes Team.

#342920 Copied In reply to: Lingerie theme: error Jquery is not defined

Tony Rodriguez

Support staff

January 4, 2023 at 05:40

Hello, @zooster,

Yes, that is because you made a mistake, Please Login to your WP and then delete the XStore Core plugin, after that, you have to update the theme first to the very latest version and then after that Install the XStore Core plugin again and I am sure it will solve your issue, Otherwise please share your site WP Admin URL and Credentials with me, in the private content area of this topic, as listed below, so that I will check it for you on your site and help you out.

And please note that, always first update the theme and then update the core plugin to avoid this kind of issues in future again.

Regards 8Themes Team.

#342919 Copied In reply to: Error Homepage Web Show Blank (Urgent Help)

Tony Rodriguez

Support staff

January 4, 2023 at 05:37

Hello, @David,

Still, your site is not working for me, I am unable to check and fix it on your site, It is showing this: https://postimg.cc/t7LbwK8Q I am accessing it from Pakistan, so please contact your hosting provider and ask to allow Pakistani IP’s or a while so that I will be able to check it on your site and help you out, Thanks for your understanding.

Regards 8Themes Team.

#342918 Copied In reply to: Reduce the size of the sub menu white space area

Tony Rodriguez

Support staff

January 4, 2023 at 05:34

Hello, @Darul Muqarrabin Malaysia,

Your issue has been solved please check back to your site now after removing the browser cache, The issue was because you had updated the XStore Core plugin to the very latest version but did not update the Theme, I updated the Theme to the very latest version and it resolved the issue.

Always make sure to first update the Theme and then Plugin to avoid this inconvenience.

Regards 8Themes Team.

#342917 Copied In reply to: market place and shop page error, please help

Tony Rodriguez

Support staff

January 4, 2023 at 05:27

Hello, @Thomas,

To know how to edit/change or build new Icons and Text in the Top header on Mobile and Desktop, I have captured a video for you on my test site. Please watch it completely and follow the steps shown in this video.

https://www.veed.io/view/063d8fe1-d4d0-4387-b357-5dafa899f149?sharingWidget=true&panel=share

Regards 8Themes Team.

#342916 Copied In reply to: How can i change and/or build (new) Icons and Text in the Top Banner

Tony Rodriguez

Support staff

January 3, 2023 at 09:54

Hello, @levacare,

You uploaded different images for different sizes of resolution in the Elementor. In order to set the image size you have to adjust the settings of the image size by changing the devices as per your need see the image: https://postimg.cc/bZWDYKVQ Please try to check the settings and set them then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#342849 Copied In reply to: I have a proble i can’t add the theme due to some requirements

Tony Rodriguez

Support staff

January 3, 2023 at 08:56

Hello, @Thomas,

The banner is coming from the slider revolution plugin. In order to change the text/icon simply navigate to the Dashboard >> Slider Revolution >> There you will see that slider simply edit it and set the settings/content as per your need, then save the slider and check back to your site after clearing the browser cache. The changes will automatically appear on the site after you save the slider settings.

Regards 8Themes Team.

#342839 Copied In reply to: How can i change and/or build (new) Icons and Text in the Top Banner

Tony Rodriguez

Support staff

January 3, 2023 at 08:37

Hello, @simran,

Your issue has been solved, please check back to your site after clearing the browser cache. See the resulting images for a better reference here: https://ibb.co/k9Hzvvt and https://ibb.co/Y27XgPq

Regards 8Themes Team.

#342837 Copied In reply to: My single product page was designed and created and suddenly it changed and no elements are showing

Tony Rodriguez

Support staff

January 3, 2023 at 08:36

Hello, @lew-shop,

Your issue is resolved now kindly check back to your site after clearing the browser cache. To solve your issue I just disabled the cache plugins “Autoptimize” and “Redis Object Cache” and here is the resulting video: https://streamable.com/m0qzr7

Regards 8Themes Team.

#342836 Copied In reply to: stick section overlaps another section single product

Tony Rodriguez

Support staff

January 3, 2023 at 08:33

Hello, @johnm,

Actually, the thing is the SALE label appears the same on the product archive and single product page. You can only enable/disable the label from the theme settings, and change its text and colors settings as well from the XSTORE >> Theme settings >> WooCommerce >> Shop Elements >> Product badges >> see the image: https://postimg.cc/rKwywXXm

Regarding the anchor tag, there are no settings available in the theme settings, and SEO-related things are handled by the SEO plugins. You have to check the settings in the SEO plugin you are using and check the plugin support forums for further assistance.

Regards 8Themes Team.

#342834 Copied In reply to: Identical Anchor Text for Several Internal Product Links

Tony Rodriguez

Support staff

January 3, 2023 at 08:31

Hello, @bagshaw50,

You’re Most Welcome!!
Thanks for contacting us.

Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

#342833 Copied In reply to: “ET LOADING” when loading pages? How to remove

Tony Rodriguez

Support staff

January 3, 2023 at 07:52

Hello, @xyz,

1- Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

2- The blocks working fine there is no issue with hover see the video: https://streamable.com/i1zq9q

3- Probably you did not migrate correctly.
Please contact your hosting provider. As a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions.

4- Actually, there are no settings for the filters but you can set the sidebar as a toggle. All the filters appear in the sidebar and if you set the sidebar layout to off-canvas then a filter button will appear on the shop page and when the user clicks on it the sidebar with filters will appear to see the images: https://postimg.cc/94K34R6f and https://postimg.cc/213rVD12 this is the only available option in the theme.

Regards 8Themes Team.

#342826 Copied In reply to: Static blocks at menu hover blocks not editable with Elementor

Tony Rodriguez

Support staff

January 3, 2023 at 07:20

Hello, @levacare,

Thanks for the access. Now, please first check these resulting images and then check back to your site after clearing the browser cache.

https://postimg.cc/p9pMkbzy and https://postimg.cc/PvtjWL4n -as you can see, the changes you have made appear fine on the site. To solve your issue, I just disabled these two options from the Theme settings >> Speed Optimization >> see image: https://postimg.cc/zVbddzPs

Regards 8Themes Team.

#342821 Copied In reply to: I have a proble i can’t add the theme due to some requirements

Tony Rodriguez

Support staff

January 3, 2023 at 07:10

Hello, @bagshaw50,

Your issue is resolved now kindly check back to your site after clearing the browser cache. I have disabled the preloader from the theme settings in order to solve your issue check the image: https://postimg.cc/TL6GPWMX

Regards 8Themes Team.

#342819 Copied In reply to: “ET LOADING” when loading pages? How to remove

Tony Rodriguez

Support staff

January 3, 2023 at 06:19

Hello, @Steven Tay,

Those Menu Items dropdowns are coming from the Static Blocks, If you go to Appearance >> Menu and choose the All Department Menu from there, you will find all those Menu Items Categories: https://postimg.cc/zLszkscz you can change with your categories from there as per your requirements.

Now about the Sub Menu Items, If you click on the particular Menu Item “8Themes Category Options” https://postimg.cc/ykpkZbsd you will find more options in the popup, and you can see that the static block has been chosen from there to show as Sub Menu: https://postimg.cc/mcsRzYzk
.
So this is actually how it works, you will find the static blocks under WP-Dashboard >> Static Blocks and change/remove/modify the content from there as per your requirements: https://postimg.cc/crnVRKNn https://postimg.cc/3dYgB6sF

Regards 8Themes Team.

#342818 Copied In reply to: How to Edit the Top Left “Default” Product Categories and Sub- Categories

Tony Rodriguez

Support staff

January 3, 2023 at 06:08

Hello, @David,

Tried to check your site and it is not working for me, I am accessing the site from Pakistan, so please allow Pakistani Ip’s for a while, and also share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will further check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#342817 Copied In reply to: Reduce the size of the sub menu white space area
Tony Rodriguez

Support staff

January 3, 2023 at 05:58
Hello, @David,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the cache.

@media(max-width: 767px){ .tax-product_cat .term-description { display: none !important; } }

Regards 8Themes Team.
#342816 Copied In reply to: How to hide Category description on Mobile
← 1 2 3 … 401 402 403 … 462 463 464 →

12,031–12,060 of 13,902 posts

Viewing 30 posts - 12,031 through 12,060 (of 13,902 total)

← 1 2 3 … 401 402 403 … 462 463 464 →

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