Error Homepage Web Show Blank (Urgent Help)

This topic has 8 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: zooster
    zooster
    Participant
    January 4, 2023 at 02:37

    Hello, i make mistake by updating the xtore core plugin first before update the new theme update

    now the homepage show blanks

    urgent,

    please help what to do?

    Tq

    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 4, 2023 at 05:40

    Hello, @zooster,

    Yes, that is because you made a mistake, Please Login to your WP and then delete the XStore Core plugin, after that, you have to update the theme first to the very latest version and then after that Install the XStore Core plugin again and I am sure it will solve your issue, Otherwise please share your site WP Admin URL and Credentials with me, in the private content area of this topic, as listed below, so that I will check it for you on your site and help you out.

    And please note that, always first update the theme and then update the core plugin to avoid this kind of issues in future again.

    Regards 8Themes Team.

    Avatar: zooster
    zooster
    Participant
    January 4, 2023 at 11:23

    thanks sir, i had try out your way and it does not working

    send already in private area

    currenly i;m activing urna child theme first as we are still running website

    Tq

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 4, 2023 at 14:00

    Hello,

    Please provide FTP access also.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: zooster
    zooster
    Participant
    January 4, 2023 at 20:05

    as requested

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2023 at 08:08

    We need FTP Host, FTP username, FTP pass, and FTP port.
    Waiting for your reply.

    Regards

    Avatar: zooster
    zooster
    Participant
    January 5, 2023 at 19:49

    as attached in private area

    Tq

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2023 at 09:29

    We can’t connect, unfortunately. Please check.
    https://gyazo.com/16e2d7a4691dc9574119805bcc578eab

    Regards

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