Tony Rodriguez

Hello, @xyz,

Could you please share the Cpanel OR FTP Login details of your site in the private content area of this topic, so that our dev team will check it for you on your site, it seems to be the WP core issue and we will try to fix it on your site?

CPanel Admin URL:
CPanel Admin Username:
CPanel Admin Password:

FTP Host:
FTP Username:
FTP Password:
FTP Port:

Regards 8Themes Team.

Hello, @Suppi,

You can try with the XStore Studio feature, Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Regards 8Themes Team.

Hello, @Steven Tay,

1- Sure take your time.

2-Alright, First of all, You need to understand that the product categories that appear on mobile is different and the all department’s menu is different. Let me explain.

The categories appear on mobile is because the option for the categories enabled from the theme settings >> header builder >> mobile menu >> see the image: https://postimg.cc/zbspZmCF so this option will fetch all the categories you have and add/show them on mobile menu. This is how this option work.

Now, the all-department menu works a little bit differently way. First of all, you have to set it from the theme settings >> Header Builder >> see the image: https://postimg.cc/tYCkKzPf once you add this in the header simply configure it. In the settings of this widget, you have to add a menu in it you created in the Appearance >> Menus (For the All department menu) like this: https://postimg.cc/xcz8TwKb and set this menu in the widget settings of “All Department” see the image: https://postimg.cc/K3hV73Hb once you set the menu in the “All department” save settings and check back to your site after clearing the browser cache.

Again, in simple words “We have to add the menu in the (All Department tab) and on the mobile category tab (It will show all the categories by default.)”

3- You may upload the screenshots on https://imgbb.com/ and paste the links here.

Or

You may use the https://www.loom.com/ screen recording tool that records your screen and upload it on their website. You may share the URL here.

a. What do you mean by “look into my static block on why my Parent Category eg. Computer Office & Security with missing 2nd and 3rd sub-categories” which static block? where the block is set on the site so I can check.

b. Issue resolved now please check back to your site after clearing the browser cache. I have set the color from the header builder see the image: https://postimg.cc/GBRz4pk6

c. You imported the demo using the Elementor on the site, now if you try to install and use the wp bakery on the site it will cause unexpected issues on the site. Kindly always use only a 1-page builder plugin on the site.
If you want to use the WP Bakery page builder then you have to start from scratch on a fresh new WordPress.

Regards 8Themes Team.

Hello, @Javier,

You may use our element for Email builder -> WC Hook ( http://prntscr.com/26tle5p ) and select one of the actions from it’s list -> http://prntscr.com/26tleju . If your plugin adds it’s actions for one of those then it will work for you, otherwise you may contact the plugin to get the correct code to add as an action for such hooks we have.

Another solution exists as well. As you may see we have a custom shortcode for Correios Tracking Code (plugin) -> http://prntscr.com/26tlftw

We have filters to add custom shortcodes from any extra plugin ->

viwec_register_replace_shortcode
viwec_live_edit_shortcodes
viwec_register_preview_shortcode

So please, contact the plugin support and ask them if they can give you some code to make it work as you want. You should know that we don’t provide support for 3rd-party plugins, and we already gave suggestions, as you may find above. Thanks for understanding our position.

Regards 8Themes Team.

Hello, @Rivka,

You can set the font size of these things from the theme settings.

1- Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> Short Description >> see image: https://postimg.cc/LhRxsMgY

2- Simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.content-product .product-title{font-size:18px !important;}

Then save settings and check back to your site after clearing the browser cache.

Note: in the above code the word “18” is the size you can change it with you want.

3- Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Secondary Menu >> see image: https://postimg.cc/tYGpJJtd

Regards 8Themes Team.

Hello, @Steven Tay,

1- Simply navigate to the Dashboard >> Products >> Categories >> and make sure that there is only 1 “Computer Office & Security” category is set and enabled. Please remove the duplicate of it and then check back to your site after clearing the browser cache.

2- The product category and tires don’t appear on mobile on your site nor does it appears on the desktop/laptop could you please check again and share a screenshot with us so that I will check it?

3- I don’t get it fully understood, Could you please elaborate on it with the help of a screenshot/video for better reference? So that I will check and assist you accordingly?

And also please share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will further check it for you and help you out properly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @tim,

Sorry to say, that there is no possibility for this in the theme settings. Additional customization is not covered in our support policy. If you want paid Customization services submit a customization request to WPKraken team.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @Ms Morbenia Morbeck,

Your issue has been solved please check back to your site now after removing the browser cache. I have successfully imported the Demo for you on your site.

Your new site Logins are under the private content area of this topic.

Regards 8Themes Team.

Hello, @xyz,

You can only reset these values by resetting from the Theme Settings, and as I described above, your site Theme Options are not publishing so those are not possible to reset, you have to first find the cause of the issue, Please try to deactivate the third party plugins first and once the Theme Options will publishing fine, then we can check it.

Regards 8Themes Team.

Most Welcome ?, @suntoya,

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.

Have a great day ?

Topic Closed.
Best Regards.

Hello, @mena,

There is no shortcode to add a product to the wishlist. Because the wishlist appears from two ways.

1- Using a plugin “YITH Woccommerce Wishlist”

2- From the theme settings >> WooCommerce (Shop) >> Buit in wishlist >> Turn On. See the image for a better reference here: https://ibb.co/x8XtLFm

If you use a plugin the option to add to the wishlist will auto-appear on the products.

If you use the theme feature, do not need to use a plugin. for this, the icon will appear automatically on the site.

Regards 8Themes Team.

Hello, @xyz,

Where it is not updating? Could you please share the screenshot and also please share the site WP Admin URL and Credentials with me, in the private content area of this topic, so that I will further check it for you on your site and help you out?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @suntoya,

You can set the Logo from XStore >> Header Builder, using the Logo element: https://ibb.co/QXSTkZN

And you can adjust the size as well from there as per your requirements: https://ibb.co/ngtmtKH

Regards 8Themes Team.

Hello, @LambdaSP,

1- There is a CSS code added on your site see the image: https://postimg.cc/9DyDMrSZ this is causing the issue. You have to remove this CSS code in order to solve your issue.

2- It is because the images are not the same size. See the image here: https://postimg.cc/0zC9FmFW and https://postimg.cc/YGrR8cgD please try to add the same size images and then check back to your issue. I hope it will be resolved.

3- In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.et-mobile-panel .et-content_toggle .et-content .menu-main-container li{direction: ltr !important;}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @tim,

1- You created a “ul” and then all the content you set in 1 “ul” and “li” see the image: https://postimg.cc/RNb414rh that is why it appears like this. In order to set the “ul” in two columns you have to set the inner column with 2 columns and set the 2 “UL” like I showed you in the video: https://streamable.com/rjmw27

2- I have checked your site and found no issue, the mega menu is not closed immediately. It works fine here is the resulting video: https://streamable.com/4mgld6 for a better reference.

Regards 8Themes Team.