I have a proble i can’t add the theme due to some requirements

This topic has 12 replies, 3 voices, and was last updated 1 year, 1 month ago ago by Tony Rodriguez

  • Avatar: levacare
    levacare
    Participant
    January 1, 2023 at 23:35

    Hi, I installed the theme and when I imported demo, it says “(System Requirements
    Max execution time: min (120-180) 60).

    And it happens with all the themes not only the one i chosed. Can you please fix it! Please also if there is any update to be made, can you please make it?

    The demo I wish to use : Furniture 3
    Page builder : Elementor

    Thank you

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 2, 2023 at 06:54

    Hello, @levacare,

    I have checked your site deeply and it seems that you are facing the server end issue, as because, I reset your site completely to start from scratch, and then tried to check the frontend it shows a blank page, then I Installed and Activated the XStore theme and plugins and the result same, then Installed and activated the plugins as well but the results same, then I tried to Install the WP File Manager plugin on your site and turn ON the Debug mode on your site as well but there is no any warning or error appears on your site the main page but is still shows the blank page only.

    Then I tried to check and activate the WP Default theme and the results same with it as well.

    So now I suggest you to please try to reach out to your hosting provider and ask them to solve this issue for you first, the front end of the site must have to work/appear.

    Regards 8Themes Team.

    Avatar: levacare
    levacare
    Participant
    January 2, 2023 at 10:44

    Thank you. It is working now.

    I added a CSS to fix the mobile device display, but the photo it is still zoomed out. I would like you to take a look at it, and let me know please how I can fix it? If something need to be changed in CSS or maybe resize the pictures (with which size)? Please let me know. If you could fix it please do and just show me the modification that has been made.

    PS only for the mobile advice, the others are working fine as you may see.

    Kind regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:27

    Hello,

    Please provide screenshots of the frontend for a better understanding of your request.

    Regards

    Avatar: levacare
    levacare
    Participant
    January 2, 2023 at 14:48

    Please look at the screenshots for a better understanding.

    I would like to photo used for the cover photo in the phone display to look better and fit in the screen of a phone (and not like in the screen shot) its too zoomed.

    Also I added a CSS to fix it (but for phone diplay still nothing changed).

    Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 17:02

    Hello,

    Thanks for the reply.
    What username can we use to log in to your site?
    I can see password only in the private content area.

    Regards

    Avatar: levacare
    levacare
    Participant
    January 2, 2023 at 18:33

    Can you please also check the homepage, even though I changed the pictures it shows me again the pictures with the old theme even though I cleared my browser etc..

    Thank you

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 3, 2023 at 07:20

    Hello, @levacare,

    Thanks for the access. Now, please first check these resulting images and then check back to your site after clearing the browser cache.

    https://postimg.cc/p9pMkbzy and https://postimg.cc/PvtjWL4n -as you can see, the changes you have made appear fine on the site. To solve your issue, I just disabled these two options from the Theme settings >> Speed Optimization >> see image: https://postimg.cc/zVbddzPs

    Regards 8Themes Team.

    Avatar: levacare
    levacare
    Participant
    January 3, 2023 at 09:06

    There is a problem who wasn’t solved before that.

    “Please look at the screenshots for a better understanding.

    I would like the photo used for the cover photo in the phone display to look better and fit in the screen of the phone (and not like in the screen shot) its too zoomed.

    Also I added a CSS to fix it (but for phone diplay still nothing changed).”

    Thank you

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 3, 2023 at 09:54

    Hello, @levacare,

    You uploaded different images for different sizes of resolution in the Elementor. In order to set the image size you have to adjust the settings of the image size by changing the devices as per your need see the image: https://postimg.cc/bZWDYKVQ Please try to check the settings and set them then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: levacare
    levacare
    Participant
    January 6, 2023 at 16:52

    Thank you.

    I added a plug in (Price based on country on woocommerce).

    Prob1: I tried to test many times to see if the currency switches depending on the country, but it doesn’t. (For example the website is set on default for euros and when i do a test and switch to canada it shows still euros instead of canadian dollars).

    Prob2: Beside the currency switching, I would like to set different prices to each country, how can I do that?

    Prob 3: In the product page, when I select black and keep swiping right to see the other images of the product in black, it starts showing the other color. How can I fix that? so that it shows only the pictures of the color selected.

    Prob4: In the mobile and Ipad display there are some extra infos such as (demos, news…) that I would like to remove, can you please show me where I can do that?

    Kind regards

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 7, 2023 at 08:15

    Hello, @levacare,

    1- Actually, when I check the plugin settings the currency for all the countries you added is set to euro see the image: https://postimg.cc/K4BxfQGP although, it is a third-party plugin that you are using nor it is included in the compatible plugin list of our theme. Try to change the settings of the plugin. I hope your issue will be resolved but if not, You have to check the plugin support forums or contact the plugin author in order to solve your issue.

    2- The issue is not clear. Do you want to change the prices for different countries like euro to dollar, or do you want to change the product prices for different countries? just suppose that you want both or any 1 of them. You cannot achieve this from the theme settings; there are no such settings available like this. You can use any third-party plugin for this but at your own risk.

    3- No, You don’t understand. Let me tell you by default the gallery images show all attributes randomly. But when you choose a specific variation it will sort out the images and show the selected variations images first from the list and then the rest. I hope you understand.

    4- It is added from the Appearance >> Menus >> Mobile menu see the image: https://postimg.cc/MMR4xPXq simply edit/remove them as per your need.

    Regards 8Themes Team.

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