This topic has 33 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez
This is very absurd
Hello, @simran,
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Note: Please take the complete backup of your site first.
Regards 8Themes Team.
But the problem shouldn’t occur
Hello,
Did you activate Elementor builder for single product page layout?
Please follow our recommendations and provide temporary wp-admin access, so we can take a closer look at the situation on your site.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
I am also facing issues with fILTERS on Shop Page. I have switched on the category filter but it is still not showing as an option to filter with.
And I am unable to change colour of a single page like changing colour of the shop page etc.
Please provide FTP access also, so we can check the situation more deeply.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Did you make changes in the theme files?
Regards
Reply
query
Hello,
1/ There was a failure during migrating
2/ your products are not recognized as products by WordPress itself
not only our builder is not working, but the normal (default) output is also not working
3/ It also does not work with the default theme https://prnt.sc/Qtf3Y1zUhMWl
4/ on newly created products everything works – https://ufoandcompany.com/product/test/
5/ Unfortunately, neither re-saving nor editing the migrated products solves the problem
6/ you can either create products from scratch or transfer them again. We recommend using the default WordPress tools for this https://prnt.sc/ZVTl1prDObnZ and https://prnt.sc/hSnTtLLdIbRs
Regards
no. the migration was not done yet. it got completed today. but I am yet to restore the backup.
Hello,
Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update
Regards
Required details
the theme is being incompatible with elementor
unresolved issue
Hello,
Please check the Private Content area
Regards
yes, the problem is solved
Ok.
I can see a screenshot by your link, but it is unclear to me. Could to provide a video for a better understanding?
Thanks in advance.
Regards
problem with header builder
Do you mean this search – https://prnt.sc/9Uuz5aSIvgl9 ? Disabling categories is predefined behavior. There is no option to enable them for mobile, unfortunately.
Regards
Video of margin getting cut
Tagged: change, create, design, productpage, themes, woocommerce, wordpress
You must be logged in to reply to this topic.Log in/Sign up