Tony Rodriguez

Hello Peter,

We suggest you try using the plugin, otherwise you will need to manually upload the content again.

Best Regards,
8Themes Team

Hello @Peter,

We kindly ask that you attempt to rebuild the thumbnails based on the specified width, and height, as this is the only way to ensure that it works correctly.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Peter,

We are pleased to inform you that it is possible to adjust the size of the images in the Recent Posts widget with the help of custom CSS code. Please copy and paste the following CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.sidebar-widget .recent-posts-widget img {
    max-width: 7.5em !important;
    width: 150px !important;
    height: 75px !important;
}

The result will appear as shown in the attached image https://ibb.co/PhbJjJf . Please note that you can change/set the values in the given code as per your needs.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Srinivasan,

We invite you to read the official documentation of WooCommerce regarding variable products, which can be found here: https://woocommerce.com/document/variable-product/. This functionality is provided by WooCommerce.

This functionality comes from WooCommerce
here is an example – https://prnt.sc/gqd4pdtqb80R > https://prnt.sc/beXQHOdDgqyU
or “Used for variations” option can be unchecked here – https://prnt.sc/rW1VfHlxhUyA > https://prnt.sc/VBW9PcOi1VI_

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @Stelio,

We would like to request that you provide us with the FTP access information for your site, as listed below so that we can investigate further and assist you with your issue.

FTP Host:
FTP User:
FTP Password:
FTP Port:

If you are unsure of how to create an FTP connection with your hosting provider, they should be able to assist you.

Best Regards,
8Theme’s Team

Hello @shadicent,

We kindly ask that you go to Appearance >> Customize >> WooCommerce >> Product Catalog and change the Category Display to “Show Sub Categories”. Please refer to the screenshot provided at the following link: https://postimg.cc/F1dt2CYY

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Vaporizer,

We kindly ask that you ensure that the “Show Sale Percentage” and “Show Sale Percentage For Variable Products” options are enabled in XStore >> Theme Settings >> WooCommerce >> Shop Element >> Product Badges: https://postimg.cc/GBzHnwsp

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Srinivasan,

It appears that you have created a Single Product page using the Elementor Pro plugin? If so, it appears to be an issue with the Elementor Pro plugin. Could you please contact the Elementor Pro plugin for further assistance?

Alternatively, if you are not using the Elementor Pro plugin for this purpose, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of the browser, and check again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization, so that I can check and assist you accordingly.

Please also provide the site WP Admin URL and credentials in the private content area of this topic.

Note: Please take a complete backup of your site first.

Best Regards,
8Theme’s Team

Hello @azbarga,

We would like to remind you that you can only import a single demo on a single site at a time. If you attempt to import multiple demos on the same site, it could cause damage to the site.

Please ensure that your server requirements meet the latest theme and plugin minimum requirements. You can refer to this test site requirement for reference: https://postimg.cc/wttf9r6N.

We recommend that you reset your WordPress and start with a fresh one. Then, please follow the steps listed below:

1. Install the theme on your site.
2. Activate the theme with your purchase code.
3. Install the Theme required plugin like XStore Core.
4. Try to Import the single demo on your site.

For further instructions, please watch this video: https://youtu.be/i7STFGZapx8.

If you wish to import other demo sections on your site, you may use the XStore Studio functionality as well: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

We hope this information is helpful.

Best regards,
8Themes Team.

Hello Franz,

This is the “Quantity Discounts” feature which allows you to display quantity discounts on your single product pages. To use this feature, please go to the Dashboard >> XSTORE >> Sales Booster >> Quantity Discounts, and activate it.

For more information about this feature, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

Best Regards,
8Theme’s Team

Hello @ram,

I have tested your site again in incognito mode and it is functioning properly. I have also captured a video for you to view here: https://www.veed.io/view/8a5f77ea-2b6e-4a2e-b883-26b4a4c82c06?sharingWidget=true&panel=share. On the initial loading of the site, the wishlist is empty. Therefore, please clear the cache and check back or check it on any other computer with a fresh browser.

Best Regards,
8Theme’s Team

Hello, Ms. Morbenia Morbeck,

We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and revisit your site. For your reference, please see the screenshot provided at the following link: https://postimg.cc/RNqdDFvc.

You can now change the translation from the following page: https://grupomorbeck.com/wp-admin/admin.php?path=languages%2Floco%2Fplugins%2Fwoocommerce-es_PE.po&bundle=woocommerce%2Fwoocommerce.php&domain=woocommerce&page=loco-plugin&action=file-edit.

We thank you for your patience and look forward to your continued satisfaction.

Best Regards,
8Theme’s Team

Hello Mohammad,

Unfortunately, this is not possible. If you set the Shop page as your site home page, it will automatically pick the default template and style of the Shop.

The Shop page is an Archive page, so you cannot add anything directly on that page with the page builder.

If you want to add some content to the shop page, you have to use the Static Blocks and then use that Static Block shortcode under XStore >> Theme Settings >> WooCommerce >> Shop >> Shop page Layout >> Shop Page Banner Content. Please refer to the screenshot provided for further information: https://postimg.cc/RJG42hd5

Best Regards,
8Theme’s Team

Hello, Mohammad,

Thank you for your inquiry. We understand that you would like to remove a particular product category from your page. We can assist you with this by using Custom CSS code.

First, you will need to inspect your page and select the product category you wish to remove. You will then be able to see the ID of that particular category in the code. Please refer to the screenshot provided: https://postimg.cc/B8TMBKNg

Once you have the ID, please copy and paste the following CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS. Be sure to change the ID in the code with the ID of the product category you wish to remove. This should solve your issue.

.sidebar-widget ul li, .widget_product_categories.sidebar-widget ul li.cat-item-37 {
    display: none !important;
}

Note: change the ID in the given code with your product category ID.

We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello @MJJONE,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking to see if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue continues, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team