Popup not working properly mobile iphone

This topic has 10 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

  • Avatar: shadicent
    shadicent
    Participant
    January 22, 2023 at 16:35

    popup not working properly iphone but working with computer

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 16:55

    Hello, Shadicent

    Thanks for using our theme.

    Do you mean Newsletter popup?

    We do not see it on your site right now. Have you disabled it?

    What should we do to che able to see the problem on your site?

    Kind Regards,
    8theme team

    Avatar: shadicent
    shadicent
    Participant
    January 22, 2023 at 17:03

    check plz with this link :

    https://fixmobile.net/product/vibrator-replacement/

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2023 at 08:51

    Hello, Shadicent

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Themes Team

    Avatar: shadicent
    shadicent
    Participant
    January 23, 2023 at 17:33

    check plz

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 09:55

    Hello, Shadicent

    As we can see, the responsive version is created for that static block but it doesn’t apply for some reason.

    Please provide us FTP access, so we can check the situation more deeply.

    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to helping you resolve this issue.

    Best Regards,
    8Themes Team

    Avatar: shadicent
    shadicent
    Participant
    January 24, 2023 at 18:29

    hi send it in private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 13:41

    Hello, Shadicent

    We’ve added custom CSS code – https://prnt.sc/GTK6mkdE5U-X

    Please clear cache and check – https://prnt.sc/LcrE9nlb9o8e

    Best Regards,
    8Themes Team

    Avatar: shadicent
    shadicent
    Participant
    January 26, 2023 at 06:30

    done thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 26, 2023 at 07:59

    Hello @shadicent,

    We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you require any further assistance.

    Thank you for contacting us. Have a pleasant day.

    Best Regards,
    8Themes Team

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