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Popup not working properly mobile iphone

This topic has 10 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

shadicent

Participant

January 22, 2023 at 16:35

popup not working properly iphone but working with computer

Please, contact administrator
for this information.

#344660 Copied Theme version: 9.0.2

9 Answers

Rose Tyler

Support staff

January 22, 2023 at 16:55

Hello, Shadicent

Thanks for using our theme.

Do you mean Newsletter popup?

We do not see it on your site right now. Have you disabled it?

What should we do to che able to see the problem on your site?

Kind Regards,
8theme team

#344662 Copied

shadicent

Participant

January 22, 2023 at 17:03

check plz with this link :

https://fixmobile.net/product/vibrator-replacement/

Please contact administrator
for this information.

#344664 Copied

Rose Tyler

Support staff

January 23, 2023 at 08:51

Hello, Shadicent

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Themes Team

#344708 Copied

shadicent

Participant

January 23, 2023 at 17:33

check plz

Please contact administrator
for this information.

#344763 Copied

Rose Tyler

Support staff

January 24, 2023 at 09:55

Hello, Shadicent

As we can see, the responsive version is created for that static block but it doesn’t apply for some reason.

Please provide us FTP access, so we can check the situation more deeply.

To provide FTP access, please contact your hosting provider for assistance.

We look forward to helping you resolve this issue.

Best Regards,
8Themes Team

#344843 Copied

shadicent

Participant

January 24, 2023 at 18:29

hi send it in private area

Please contact administrator
for this information.

#344956 Copied

Rose Tyler

Support staff

January 25, 2023 at 13:41

Hello, Shadicent

We’ve added custom CSS code – https://prnt.sc/GTK6mkdE5U-X

Please clear cache and check – https://prnt.sc/LcrE9nlb9o8e

Best Regards,
8Themes Team

#345051 Copied

shadicent

Participant

January 26, 2023 at 06:30

done thanks

#345115 Copied

Tony Rodriguez

Support staff

January 26, 2023 at 07:59

Hello @shadicent,

We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you require any further assistance.

Thank you for contacting us. Have a pleasant day.

Best Regards,
8Themes Team

#345122 Copied
Tagged: iphone, mobile, popup, templates, woocommerce, wordpress
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