Product image light box opens 2 popups. - by Srinivasan

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

  • Avatar: Srinivasan
    Srinivasan
    Participant
    January 25, 2023 at 23:32

    when I click the product image in single product page the Lightbox opens up as a pop up, but on closing the popup window the first window closes and there is a second window behind it.

    Some times the second window closes by itself after a 3 second delay and some times the 2nd pop up window doesn’t close.

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 26, 2023 at 07:03

    Hello @Srinivasan,

    It appears that you have created a Single Product page using the Elementor Pro plugin? If so, it appears to be an issue with the Elementor Pro plugin. Could you please contact the Elementor Pro plugin for further assistance?

    Alternatively, if you are not using the Elementor Pro plugin for this purpose, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of the browser, and check again. It is possible that one of the additional plugins is causing the problem.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization, so that I can check and assist you accordingly.

    Please also provide the site WP Admin URL and credentials in the private content area of this topic.

    Note: Please take a complete backup of your site first.

    Best Regards,
    8Theme’s Team

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