Tony Rodriguez

Hello @azbarga,

In order to change the categories toggle Menu to All department menu on mobile, you must navigate to XStore >> Theme Options >> Header Builder >> Mobile Menu and change the “Extra Tab Content” to “Menu” and then select the All Department Menu. Please refer to the attached screenshot for further reference: https://postimg.cc/S25pVF87

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @PR,

You can easily add or remove menu icons by navigating to Dashboard > Appearance > Menus > Main Menu > 8Theme Shop page Option > Menu option. There you will find an icon library where you can select XStore icons and set the icon name before saving the settings.

For reference, please refer to the following screenshots: https://ibb.co/zJq7HVL, https://ibb.co/c3tYsvY, and https://ibb.co/ysgKpjx. If you would like to use XStore icons, please visit this page – https://xstore.8theme.com/xstore-icons/.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @PR,

We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to contact us if you require any further assistance.

Thank you for reaching out to us. We wish you a pleasant day.

This matter is now closed.

Kind regards,
8Themes Team

Hello @StefSki,

We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and check your site again.

It appears that the plugins Revolution Slider and Massive Addons for WPBakery Page Builder are not compatible with your site’s current PHP version. We suggest that you change the PHP version to 7.4 and then reinstall the plugins.

We have removed the plugins from your site and it is now functioning properly. Please refer to the following screenshot for reference: https://postimg.cc/4KsWV7hz

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello, @Antonis,

We have recently tested your website on GTMetrix and the results can be found here: https://gtmetrix.com/reports/demo01.coreit.gr/6vMrlJu5/. The top issues identified by GTMetrix are listed in the report.

Reduce initial server response time (Keep the server response time for the main document short because all other requests depend on it. Consider using a plugin like WP Rocket to significantly reduce server response time » https://gtmetrix.com/go/wprocket-general)

Avoid chaining critical requests (The Critical Request Chains show you what resources are loaded with a high priority. Consider reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load) https://postimg.cc/CZ7FY8g5

Avoid an excessive DOM size (A large DOM will increase memory usage, cause longer style calculations, and produce costly layout reflows. https://gtmetrix.com/avoid-an-excessive-dom-size.html)

Use a Content Delivery Network (CDN) CDNs can give an equally fast web experience to your users across the globe.

Further, you can read our theme documentation on speed here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Kind Regards,
8Themes Team.

Hello, @Martin,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before making any changes.

Best Regards,
8Themes Team

Hello @bhabani,

Have you created your single product page using the Elementor Pro plugin? If so, please reach out to the Elementor Pro plugin support team regarding this issue.

It appears that this is a third-party plugin conflict on your site. We suggest disabling all third-party plugins (including cache plugins) that are not bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.

Please note that you should take a complete backup of your site before doing so.

Also, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.

Regards,
8Themes Team

Hello @ram,

We have conducted further tests on your site using both a personal mobile phone and a desktop computer, and the site appears to be functioning properly on both devices. Attached is a screenshot of the desktop version: https://postimg.cc/87bg7zB9 and here is a reference video of your site on mobile: https://www.veed.io/view/b3ababce-470a-47b9-9e8b-30a9df96881e?sharingWidget=true&panel=share

It appears that the issue may be related to your cache, so we suggest that you clear your cache completely and check back again.

Best Regards,
8Theme’s Team

Hello, Fantasy Prints,

In order to resolve your issue, we suggest that you remove the padding that you have set for the bottom header under XStore >> Header Builder. Please refer to the screenshot provided for further reference: https://postimg.cc/dL2hZvfd

We have tested your site on our personal mobile phone and it is working perfectly fine. Please refer to the video provided as a reference: https://www.veed.io/view/b521210e-4a1a-4ebc-a7f5-cec900ff8723?sharingWidget=true&panel=share. We believe this may be a cache issue at your end, so please try to clear the cache and check back again.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Peter,

I would like to explain to you that the images you want in a horizontal shape are located under the widget. This widget is picking up the images from a single post, which is set as the featured image on the single post and also appears on the single post and blog pages.

I have provided you with the Custom CSS code for that widget, however, it is not possible to change the image dimensions in that widget as there is no such option available.

If you alter the dimensions of an image and re-upload it to the post, it will also affect the single post and blog post images, as the widget is automatically selecting the post image.

If you are not satisfied with the given CSS code, you may remove it. However, any additional customization work required is beyond our capabilities.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Ms. Morbenia Morbeck,

We understand that you are having difficulty removing the weight and size data from the Shipping tab in your WooCommerce store. An additional tab appears and there is no option to remove this data.

We suggest that you can remove or hide this data with CSS. For more information, please refer to the following link: https://docs.woocommerce.com/document/editing-product-data-tabs/.

If you would like to remove this data from the frontend only, you can try using the following CSS code:

.woocommerce-tabs div#tab-additional_information tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--weight {
    display: none !important;
}
.woocommerce-tabs div#tab-additional_information tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--dimensions {
    display: none !important;
}

Please copy and paste the above code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and clear your browser cache.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, Giffy Exclusive Store,

We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to contact us if you require any further assistance.

Thank you for reaching out to us. We wish you a pleasant day.

This matter is now closed.

Kind regards,
8Themes Team

Hello @mguevararojas2022,

Thank you for your inquiry. As per the ThemeForest license policy, you are allowed to use one license for one project only (development site, production site, or localhost, but for the same project). For more information, please refer to the following link: https://themeforest.net/licenses/terms/regular. If you wish to use our theme for multiple projects, you will need to purchase additional licenses.

Best Regards,
8Theme’s Team

Hello @azbarga,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not related to our theme and we suggest that you reach out to WooCommerce support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

If the issue persists, please provide us with your site’s live URL and the Admin Login details in the private content area of this topic so that we can investigate the issue further. Please also share the page URL as well as having that issue.

Thank you for your cooperation.

Best Regards,
8Themes Team

Hello @logicnet,

Unfortunately, there is no other option available for this. We suggest that you try using the Custom CSS code provided below. Please copy and paste the code into XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.portfolio-item-inner .portfolio-image{
pointer-events: none;
}

We hope this helps.

Best Regards,
8Theme’s Team