Forum Replies Created

Viewing 30 posts - 11,641 through 11,670 (of 13,902 total)
1 2 3 … 388 389 390 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Despoina,

    We kindly ask you to copy and paste the following CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then clear your browser cache:

    .mobile-header-wrapper .et_b_header-cart.et_element-top-level > a svg {
    color: #000 !important;
}
.mobile-header-wrapper .et_b_header-mobile-menu > span svg {
    color: #000 !important;
}

    The result should appear as shown in the following image: https://ibb.co/Tb9Yq5q

    Best Regards,
    8Theme’s Team

    #345046 Copied In reply to: Menu color and cart color on mobile mode
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @MJJONE,

    I have just logged into your site and checked the header in Customizer under Theme Settings >> Header Builder and also checked the frontend of the site. It appears to be working correctly, as evidenced by the reference screenshots provided: https://postimg.cc/N50WJZjT, https://postimg.cc/0bHhLZz4, and https://postimg.cc/tsQNZVwT.

    It appears that the issue is likely due to a cache issue on your end. We recommend that you clear the cache of the site and browser and check back, or check on another computer with a fresh browser.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #345018 Copied In reply to: Bug in header if using a different product template
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Giannis,

    We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

    Thank you for your time and we hope you have a wonderful day.

    Topic Closed.

    Sincerely,
    8Theme’s Team

    #345017 Copied In reply to: xstore core installed but I cant activate it
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Giannis,

    We kindly request that you update your PHP version to 7.4 and deactivate all third-party plugins on your site. After doing so, please attempt to activate the plugin again. We are confident that this will resolve the issue. Once the plugin is activated, you may reactivate the third-party plugins one by one.

    If the issue persists, please keep the third-party plugins deactivated and grant us permission to debug your site, which includes deactivating all third-party plugins and any on-site customizations. We will then investigate the issue further.

    Best Regards,
    8Themes Team

    #345014 Copied In reply to: xstore core installed but I cant activate it
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kestutis,

    The 404 page is an Archive page that cannot be edited with the page builder. If you would like to add custom content, please go to Theme Options > 404 page and add the HTML content you would like to display. There is no specific option to add or remove other parts, and any additional customization would need to be done separately.

    Best Regards,
    8Theme’s Team

    #345013 Copied In reply to: Is it possible to completely edit the 404 page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Kestutis,

    You can find all the available options and styles for the Blog page under XStore >> Theme Settings >> Blog >> Blog Layout. You can choose any of the given options according to your requirements. Please refer to the screenshot provided here: https://postimg.cc/23b62d5F

    Apart from these provided layouts, you can also try using custom code or a third-party plugin that better meets your requirements.

    Best Regards,
    8Themes Team

    #345011 Copied In reply to: Hi. It possible edit blogs page like example?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @giannis,

    We would like to know what issue you are having with activating our theme. Could you please provide a screenshot of the issue in the private content area? You can use this website to share the screenshot: https://postimages.org/.

    Additionally, please provide your site’s WP Admin URL and credentials in the private content area of this topic so that we can further investigate the issue and provide assistance.

    Best Regards,
    8Theme’s Team

    #345009 Copied In reply to: xstore core installed but I cant activate it
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Kanompunk,

    In order to change the Max Execution Time of your site, please follow the solutions listed below.

    Method 1: Edit the file wp-config.php:
    Add the following line to wp-config.php:

    set_time_limit(300);

    Method 2: Edit the file .htaccess:
    Before editing, please make sure to back up .htaccess.

    Add the following line to .htaccess:

    php_value max_execution_time 300

    Method 3: Editing php.ini
    Add the following line to php.ini:

    max_execution_time = 300

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #345001 Copied In reply to: Sorry, you are not allowed to access this page.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @RAM,

    You can change the logo of your site from XStore >> Header Builder and edit the Logo element, changing the Logo image from there. Please refer to the screenshot provided here: https://postimg.cc/JGzyBNXx

    In order to modify the copyright information, please navigate to Appearance > Widgets > Footer column 1. There, you will be able to view the footer static block name, as seen in the image provided here: https://ibb.co/mtg86wW.

    Then, proceed to Dashboard > Static blocks > All Static Block, where you can edit the particular block with Elementor, as per your requirements. Please refer to the images provided here: https://ibb.co/NKFFFVd and https://ibb.co/phYkpSQ.

    Best Regards,
    8Theme’s Team

    #345000 Copied In reply to: I install the child theme. i can’t figure out how to edit the parent theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Light,

    We suggest that you use the search widget/element in the header builder to set the icon. Please refer to the screenshot provided at the following link: https://postimg.cc/mhWyv5Hn. The same instructions apply to the “Account”, “Wishlist”, “Compare”, and “Cart” elements.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #344999 Copied In reply to: I can not find search icon and some other icon on the Xstore header builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MJJONE,

    We would like to confirm if you are using the Multiple Headers features. If so, this could be the cause of your issue. Please watch and follow the instructions in this video: https://www.youtube.com/watch?v=BpeXfzNwkOc

    Alternatively, this could be a cache issue. Please try to clear the complete cache of your site and browser and then check back.

    If the issue persists, please make your site live on a test server and share your site WP Admin URL and credentials with us in the private content area of this topic. We will then investigate the issue further and provide assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #344997 Copied In reply to: Bug in header if using a different product template
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Ms. Morbenia Morbeck,

    We would like to help you with any theme-related issues you may have. However, we are unable to provide assistance with third-party plugin setup, site development, translation of the complete site, third-party plugin conflictions, or any other customization work.

    If you require paid customization services, please submit a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme.

    Best Regards,
    8Theme’s Team

    #344996 Copied In reply to: translate these tabs on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Darul Muqarrabin Malaysia,

    I have recently reviewed your website and noticed that the brand carousel is functioning properly when edited with the Elementor page builder, however, there appears to be an issue when viewing the page on the frontend, as demonstrated in the video you provided.

    This issue may be caused by a conflict between third-party plugins or a cache issue. We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

    Please also share your site WP Admin URL and Credentials in the private content area of this topic. Please note that you should take a complete backup of your site before proceeding.

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #344995 Copied In reply to: Brand rotation error, please help me for this
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jay545452,

    I have just tested it at my end on my test site and it is working perfectly fine for me, it seems the issue is on your site only.

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

    And Please also share your site WP Admin URL and Credentials in the private content area of this topic.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #344994 Copied In reply to: Bug With Wishlist ———————-
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @鄭竣丰,

    We suggest that you try turning off the Speed Optimization Options one by one under XStore >> Theme Settings and then clear the cache of the site and browser.

    Additionally, if you are using any cache or optimization plugin, please try deactivating it as well. If the issue persists, please provide us with your site’s WP Admin URL and credentials in the private content area of this topic, so that we can further investigate and assist you.

    Best Regards,
    8Themes Team.

    #344993 Copied In reply to: Slider Problem on Home Page, Please check the screenshot.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mohmmad,

    Which categories do you wish to remove from the Shop page? Could you please provide a screenshot so that I can review and assist you further, if possible?

    Best Regards,
    8Theme’s Team

    #344991 Copied In reply to: Hide some categories from shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Mohammad,

    We recommend that you import the full demo from which you would like the shop page to appear on your website. You can then use XStore Studio to import any page or section from any demo to your website page as per your requirements. You can then set that page as your website’s home page from the WP-Dashboard >> Settings >> Reading.

    Alternatively, you can install the theme on a localhost and import the other demo on the localhost/test site, and then copy the home page from the local/test to the live site.

    We hope this helps.

    Best regards,
    8Themes Team

    #344990 Copied In reply to: I want to use a shope page from another theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Wblvd Web,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

    And Please also share your site WP Admin URL and Credentials in the private content area of this topic.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #344988 Copied In reply to: Register button is not working on My-Account page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Pedro Monteiro,

    We are glad to hear that your issue has been resolved. Do you require any further assistance from us, or should we close this topic? If you have any other issues, please feel free to create a new topic and we will be happy to help.

    Thank you for your understanding and for reaching out to us.
    Have a great day.

    Best Regards,
    8Themes Team

    #344987 Copied In reply to: Site doesn't look like preview, images missing and not well arranged
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Stelio,

    I have tested the issue on my test site and it appears to be working correctly. You can check it in the private content area of this topic.

    It is likely that the issue is caused by a conflict with a third-party plugin. We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again.

    We can also see that you have activated the server cache on your site. We recommend contacting your hosting provider to flush the server cache completely and then turn it off while you are in the development process.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before making any changes.

    Best Regards,
    8Themes Team

    Please contact administrator
    for this information.
    #344986 Copied In reply to: Widget Categories with problem on the Blog Main Sidebar
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Lurkaholic,

    Thank you for reaching out. This issue does not relate to our theme, however, we suggest you read and follow the instructions in the articles linked below. We believe this will help you resolve your issue.

    https://www.wpbeginner.com/beginners-guide/how-to-upload-large-images-in-wordpress/

    https://www.freshtechtips.com/2019/03/prevent-wordpress-creating-multiple-image-sizes.html

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #344985 Copied In reply to: Images downsized to 2560 by 1708 pixels on upload
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @ENRG,

    If you are able to see the changes in Customizer but not on the page front, then it is likely a cache issue. If it is working fine in Customizer, it should also work on the frontend.

    We suggest clearing the site and browser cache and checking back, or trying to check the site on a different computer with a fresh browser. If the issue persists, please take a complete backup of your site first.

    If you could provide us with your WP-ADMIN login details in the private area, we would be happy to investigate further.

    Best Regards,
    8Theme’s Team

    #344984 Copied In reply to: Non of my customization apply in the navigation. How to remove imported theme and start from scratch
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Roobinda,

    We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

    We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before making any changes.

    Best Regards,
    8Themes Team

    #344983 Copied In reply to: Header builder not updating when changes are made.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @miki,

    We suggest that you go to Loco >> themes >> xstore and edit the particular translation language and then click on the SYNC button. After that, you can search for and translate the words as needed.

    If you are still having issues, please provide screenshots of the issue having marked those words and your WordPress Admin URL and credentials in the private contact area of this topic. This will allow us to further investigate the issue and provide assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #344982 Copied In reply to: Translation problem – Cant find strings to translate on RECIVED ORDER page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Elkholy007,

    If you would like to use a different header for specific pages, please use the Multiple Headers option (https://youtu.be/BpeXfzNwkOc) to create a separate header for the page you need.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #344980 Copied In reply to: Creating a Custom Header for Specific Pages in WordPress
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LambdaSP,

    1- We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The resulting image can be found at the following link: https://postimg.cc/MMfDPNp5. Additionally, the CSS code used to resolve your issue can be found at the following link: https://postimg.cc/LJT250Rx.

    2- We are pleased to hear that our proposed solution was able to assist you in resolving your issue.

    3- Thank you for granting us access. We have reviewed your website and noticed that there is only one variable product. Please refer to the image at the following link: https://postimg.cc/7J9rh5rf. On the product page, the variations appear to be functioning correctly. Users can select the variation and add the product to the cart, as seen in the image at the following link: https://postimg.cc/yW114KHk. Without selecting a variation, the product cannot be added to the cart. Please refer to the image at the following link: https://postimg.cc/hfwcd77d.

    4- Please navigate to the Dashboard > XSTORE > Theme Settings > Theme Custom CSS > Global CSS and add the following code to the bottom of the CSS box.

    @media(max-width:575px){.order-review .cart_item .product-name{min-width:250px !important;}}

    Then please save the settings and clear the browser cache before returning to your site. You can change the width of the page from 250 to whatever you desire.

    5- We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have added the following CSS code to your site to solve the issue: https://postimg.cc/QVQf5L9k. The resulting image can be seen here: https://postimg.cc/XGR70GcF.

    6- We are pleased to hear that our proposed solution was able to assist you in resolving your issue.

    We thank you for choosing 8Theme’s Team and wish you the best of luck.

    Best Regards,
    8Theme’s Team

    #344947 Copied In reply to: How i can to center the postion of this buttons
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Mohammad,

    We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

    Thank you for your time and we hope you have a wonderful day.

    Topic Closed.

    Sincerely,
    8Theme’s Team

    #344942 Copied In reply to: issue when i try to edit header and fix the header builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Pedro Monteiro,

    We have deactivated all third-party plugins on your site, activated the theme and theme core, and required plugins. It is now working perfectly. Please clear your cache and then reactivate the third-party plugins one by one to identify which one is causing the issue.

    Best Regards,
    8Theme’s Team

    #344927 Copied In reply to: Site doesn't look like preview, images missing and not well arranged
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Ms. Morbenia Morbeck,

    Thank you for your kind words and appreciation.

    To add products, please refer to the official documentation of WooCommerce at the following link: https://woocommerce.com/document/managing-products/.

    To set the product layout, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/docs/single-product-page/.

    To translate the product tabs, you can use the WooCommerce snippet to rename tabs, as outlined in the documentation at the following link: https://docs.woocommerce.com/document/editing-product-data-tabs/#section-2.

    If you have any further questions, please do not hesitate to ask and I would be happy to help you.

    Best Regards,
    8Theme’s Team

    #344926 Copied In reply to: translate these tabs on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Alis,

    We apologize for any inconvenience this may have caused. We kindly ask that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #344896 Copied In reply to: Images are showing blank on front end website
  • 1 2 3 … 388 389 390 … 462 463 464
    11,641–11,670 of 13,902 posts
Viewing 30 posts - 11,641 through 11,670 (of 13,902 total)
1 2 3 … 388 389 390 … 462 463 464