Slider Problem on Home Page, Please check the screenshot.

This topic has 7 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

  • Avatar: craziestdavid
    Radian
    Participant
    January 24, 2023 at 23:36

    When page loaded, there is a white space on the right side, the position is not correct at page start.

    When I open the chrome developer tool trying to debug it, the position becomes correct, which I think it is recalculated by a window-resize. But then, it’s hard for me to debug or work around on this problem.

    So, do you have any idea on this problem? thanks!

    6 Answers
    Avatar: craziestdavid
    Radian
    Participant
    January 25, 2023 at 00:15

    After contacting the elementor pro, I followed their debug steps:

    1. disabled all the plugin,
    2. changed theme to Hello Elementor,

    the problem is gone.

    So the problem is something related on the theme or theme settings.

    Could you please help?

    I really need you on this because I have no idea to solve this, even I as a web developer.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 25, 2023 at 06:32

    Hello, @鄭竣丰,

    We suggest that you try turning off the Speed Optimization Options one by one under XStore >> Theme Settings and then clear the cache of the site and browser.

    Additionally, if you are using any cache or optimization plugin, please try deactivating it as well. If the issue persists, please provide us with your site’s WP Admin URL and credentials in the private content area of this topic, so that we can further investigate and assist you.

    Best Regards,
    8Themes Team.

    Avatar: craziestdavid
    Radian
    Participant
    January 25, 2023 at 07:57

    Since cache is problematic in this theme, so I remember my site already disable all cache options, css-js-minify options. Pages are cached only by GoDaddy host provider (which is not able to disabled).

    If you need to flush the cache when debugging our site, you can follow this guide https://tw.godaddy.com/help/clear-your-cache-12444

    Thank you for looking into this problem.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 12:33

    Hello, 鄭竣丰

    We kindly request that you please navigate to the Elementor settings of the section with the slider https://prnt.sc/CPvE5A2jPzbt and turn off the Stretch Section option.

    Afterward, please check the slider to ensure the changes have been applied and the problem is fixed.

    Best Regards,
    8Themes Team

    Avatar: craziestdavid
    Radian
    Participant
    January 25, 2023 at 13:55

    Thank you for very clear guide!

    I encounter 500 error when saving the update

    This page is created with previous version of xStore v8 & Elementor (eailier version)

    I am contacting elemetor pro for this support.

    If they have no idea, I will ask you for support after that.

    Thank you very much!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 25, 2023 at 15:21

    Hello, Zheng Junfeng,

    Thank you for reaching out to us. We apologize for the inconvenience caused by the 500 error. We suggest that you refer to the Elementor official article here: https://elementor.com/help/publish-update-button-not-work/ for assistance. Additionally, we recommend that you contact the Elementor Pro plugin support team for further assistance.

    If you need any further assistance, please do not hesitate to contact us. We are always here to help.

    Thank you for your inquiry. Have a nice day.

    Best Regards,
    8Themes Team

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