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Topic: Product Image not showing at right place correctly on single product page

bhabani

Participant

January 27, 2023 12:55 pm

Product Image not showing at right place correctly. The allignment and gallary also not showing properly on single product page. i am using elementor. I have changed the theme to astra the product images shows correcly at its right place, But when i choose xstore theme then this problem arrises
Site URL: hidden
Theme version: .9.0.2
WooCommerce version: Version 7.3.0

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Tony Rodriguez

Support staff

January 27, 2023 4:24 pm

Hello @bhabani,

Have you created your single product page using the Elementor Pro plugin? If so, please reach out to the Elementor Pro plugin support team regarding this issue.

It appears that this is a third-party plugin conflict on your site. We suggest disabling all third-party plugins (including cache plugins) that are not bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.

Please note that you should take a complete backup of your site before doing so.

Also, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.

Regards,
8Themes Team

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bhabani

Participant

January 27, 2023 4:42 pm

Hey, I checked with astra theme elementor works fine. only with xstore theme it shows problem! Please fix! Credentials given in private content area

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Tony Rodriguez

Support staff

January 28, 2023 5:32 am

Hello @bhabani,

I have tested your site again in incognito mode and it is now working properly. I have also recorded a video for you to reference. The product image is displaying correctly. Please view the video here: https://www.veed.io/view/fb87afc6-5ccb-4a0a-a360-3d5a73bed62d?sharingWidget=true&panel=share It appears that the issue is related to your cache. Please try clearing your cache and check again.

Best Regards,
8Theme’s Team

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bhabani

Participant

January 30, 2023 11:20 am

Thank you!

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Rose Tyler

Support staff

January 30, 2023 2:21 pm

Hello, Bhabani,

Is there anything else we can do to assist you?

Kind Regards,
8theme team

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bhabani

Participant

January 30, 2023 2:25 pm

Please see my recent issue. Waiting for response on that

https://www.8theme.com/topic/changes-shows-very-late-mobile-view-template-also-showing-different/#post-345441

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Rose Tyler

Support staff

January 30, 2023 3:10 pm

Hello, Bhabani,

Answered in that topic.

Kind Regards,
8theme team

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