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Viewing 30 posts - 11,551 through 11,580 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TFS,

    We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to contact us if you require any further assistance.

    Thank you for reaching out to us. We wish you a pleasant day.

    This matter is now closed.

    Kind regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @AnimalShop,

    We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser’s cache and check back to your site.

    .page-heading.bc-type-left .title {
        text-transform: capitalize !important;
    }

    We thank you for your cooperation and look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PR,

    To make the login/account page appear as a separate page, please navigate to XStore > Theme Options > Header Builder > Account > Content Type and select None. For a better reference, please see the image provided here: https://ibb.co/Gd3m49z.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @vyron.vas,

    We kindly request that you ensure that the XStore Core plugin has been updated on your site. Additionally, please take a complete backup of your site and deactivate all third-party plugins. Once this is done, please provide us with the WordPress Admin URL and credentials in the private content area of this topic so that we can investigate the issue further and provide assistance.

    We also request permission to debug your site, which includes deactivating all third-party plugins and any on-site customizations.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @shahar klamka,

    We would like to request that you provide us with a screenshot of the “From Unit Price” text and the URL of the page in question.

    Additionally, please share the WordPress Admin URL and credentials with us in the private content area of this topic, so that we can further investigate the issue and provide assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Thomas,

    1. a. You must resize the variation gallery arrows under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Gallery > Set Arrows Size (Px) according to your requirements. Please refer to the image here for a better reference: https://ibb.co/51vJjjG

    1. b. Unfortunately, you cannot reposition the arrows of the gallery using theme options as there is no such option available at this time.

    2. To hide the word “clear”, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and publish it. After that, please check back to your site after clearing the browser cache.

    .single-product a.reset_variations {
        display: none !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @bhabani,

    Unfortunately, there is no available option for this at the moment. However, you may try using the following Custom CSS code:

    @media(max-width: 500px){
      .single_add_to_cart_button.button {
        min-width: 100px !important;
        padding-left: 5px !important;
        padding-right: 5px !important;
      }
    }

    Please copy and paste the code into XStore >> Theme Option >> Theme Custom CSS >> Global CSS and then clear the mobile browser cache.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @bhabani,

    1. In order to better understand your issue, could you please provide a screenshot? I am having difficulty understanding it.

    2. Additionally, you need to enable the “Use Header Builder” option under XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout. Please refer to the following screenshot for reference: https://postimg.cc/SX4KzJbC

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @shahar klamka,

    Thank you for purchasing our theme and for reaching out to our support center.

    We apologize for any inconvenience caused. We would like to inform you that our Xstore theme offers three options for selecting the single product layout.

    1. For each individual product layout
    2. For the default single product page layout, applicable to all products
    3. For the custom single product builder layout, applicable to all products

    1. In order to use the single product layout for each individual product, you must first turn off the Single Product Builder under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder. Please refer to the image provided here: https://ibb.co/phFQRwh. Then, you must edit the product > 8Theme Product Options > Single Layout > choose/select the Product Layout that best suits your requirements and Save the settings. For a better reference, please refer to the image provided here: https://ibb.co/4WCSR1Z.

    2. For the default pre-built single product page layout, applied on all the products globally on your site. If you would like to use this, simply navigate to XStore > Theme options > Woocommerce (Shop) > Single product page > Single product layout and select the page layout that best suits your needs. Please refer to the image provided here: https://ibb.co/C59xx44

    3. For the Custom Layout Single Product Builder applied on all the products globally on your site and you can use create multiple layouts and assign them to different products using Multiple Templates as per your requirements.

    You must turn on the Single Product Builder under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Layout and set/build the layout according to your requirements. Please refer to the image provided here: https://ibb.co/gPnmbV3 , this will apply globally on all the products on your site.

    For applying that template to an individual product or category, please click on “Multiple Templates” and create or assign the condition to apply that template to the particular category or product: https://postimg.cc/47S2rsv9

    Like this: https://ibb.co/D9ysV8f you can apply that template to the particular category of the product and then all the products of that particular category will work on the same layout

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Jug414,

    You have created that post using the Gutenberg page editor. We have noticed that the element you have used, a button, does not have the default margins, which is why the other sections are overlapping it.

    To resolve this issue, we suggest giving margins to that section.

    Additionally, you may find the following article helpful: https://wpdevelopment.courses/articles/block-gap-margin-padding/.

    Alternatively, you may wish to create your post using the Elementor or WP Bakery page builder, as they have the default margin and paddings for their elements.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @bhabani,

    We would greatly appreciate it if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting the following link: http://themeforest.net/downloads. Doing so would help us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

    Thank you for contacting us. We hope you have a great day.

    This topic is now closed.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Mohamed,

    We have determined that the issue you are experiencing is being controlled by WooCommerce and our theme does not have any influence on it. We suggest that you attempt to use the WooCommerce options to resolve the issue. Alternatively, you may contact the support team of the snippets plugin you have used on your site.

    Additionally, you may try a third-party plugin that better meets your requirements, but please note that this is done at your own risk.

    You can try with this free official WooCommerce extension as well: https://woocommerce.com/woocommerce-shipping/

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Muhammad Ejaz,

    We hope that our last CSS solution was able to help you with what you needed. Is there anything else we can do to assist you?

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @shahar klamka,

    We regret to inform you that our theme does not have the shortcode you are looking for. We suggest that you try the WooCommerce suggested one. Please refer to the official WooCommerce thread for instructions: https://wordpress.org/support/topic/product-price-shortcode/.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Ms. Morbenia Morbeck,

    There are 2 ways, you can set https://prnt.sc/2DZvuplWMv6A in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link https://prnt.sc/ck6O_XM-_oMQ

    It is because the description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Suppi,

    Thank you for providing the login details. We have identified that the issue was due to incorrect conditions set in the multiple headers. We have removed the condition and the issue has been resolved. Please refer to the images below for better reference: https://ibb.co/jby486Y and https://ibb.co/M58cM3f

    And try to set the proper conditions again.

    We hope this resolves your issue.

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @azbarga,

    I have just conducted a Google Page Insight test on your website and the mobile speed result was not satisfactory. If you review the diagnostic report provided by Google Page Insight, you will be able to identify the cause and take the necessary steps to address it.

    Please review your website’s speed test result here: https://pagespeed.web.dev/report?url=https%3A%2F%2Fbuac.net%2F&form_factor=mobile

    The following is a screenshot of the suggestions: https://postimg.cc/kBXmRrnq

    You can enable the “Mobile Content Optimization” option under XStore >> Theme Options >> General/Layout. Additionally, you can review the Speed Optimization Options under XStore >> Theme Options.

    For further information, you can refer to our theme documentation on Speed Optimization here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/. You may also consider using a third-party plugin to address the suggestions provided by Google Page Insight.

    We hope this information is helpful.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cristina,

    1. New, You have to translate it into the Theme language files, please refer to these screenshots: https://postimg.cc/rDGncsrJ https://postimg.cc/5HLFDQQ4

    2. Quick View, You have to translate it into the Theme language files, please refer to these screenshots: https://ibb.co/CQ8qHjD https://postimg.cc/k6X06Kmw

    3. Category: You have to translate it into the Theme language files, please refer to these screenshots: https://postimg.cc/ftzVV2yF https://postimg.cc/bG8J5CxJ

    4. Share: You have to translate it into the Theme Core plugin language files, please refer to these screenshots: https://postimg.cc/Q9dc2xQH https://postimg.cc/vg4c717L

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TFS,

    Thank you for your inquiry. In order to show menu item image, please navigate to Dashboard > Appearance > Menus > new all departments menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

    Please refer to the provided images here: https://ibb.co/hc74CXh and https://ibb.co/K038K1f. You are welcome to use any icon image in the image box as per your needs.

    We have also provided alternative sets where you may find something for yourself:

    https://www.flaticon.com/packs/devices-57?word=electronic,
    https://www.flaticon.com/packs/electronics-device-4?word=electronic,
    https://www.flaticon.com/packs/electronic-devices-98?word=battery,
    https://www.flaticon.com/packs/electronic-devices-55?word=electronic,
    https://www.flaticon.com/packs/computer-peripherals-23?word=electronic,
    https://www.flaticon.com/packs/computing?word=devices.

    Additionally, you can watch a complete video for a better reference here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11.

    If you have any further questions, please do not hesitate to reach out to us.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @baq,

    Thank you for purchasing our theme and for reaching out to our support center.

    To change the XStore logo on the left side of the header in the Beauty & Cosmetics Demo, please navigate to XStore > Theme Options > Header builder > Multiple headers > Edit the Home page Header. From there, you can change or remove the logo as desired. For a better reference, please see the images provided here: https://ibb.co/chNLPpJ and https://ibb.co/YP0vvR7.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @TFS,

    Unfortunately, this is not something that we have control over, as it is an Envato policy. We suggest that you confirm this with Envato directly. You can find more information about their item support policy here: https://themeforest.net/page/item_support_policy.

    Thank you for your understanding.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mktnegocios,

    We have created the footer in niche-market2 demo using a static block.
    To modify the content of the footer, please go to the Dashboard >> Static Blocks >> edit the footer block with a page builder (see the image: https://postimg.cc/SJQGmbLQ) and change/modify the content of the footer as per your requirements. Once you have made the desired changes, please save the settings and the changes will be reflected on the site automatically.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allan Morrow,

    You can easily remove it using the Custom CSS code. Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

    .single-product .product-content form.cart .quantity {
        display: none !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PR,

    We have created a video to demonstrate the process of creating attributes under Product >> Attributes and assigning them to variable products as per your requirements. You can view the video here: https://www.veed.io/view/091cbb06-6aa6-4873-9f47-fde5fa7adbe8?sharingWidget=true&panel=share

    We also have a feature in our theme called Frequently Bought Together, which you can use as described in the documentation and in this video: https://www.veed.io/view/e34588ec-b059-4fb4-81c4-e7c8dd1122ad?sharingWidget=true&panel=share Alternatively, you may wish to consider using a third-party plugin that better meets your requirements.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Jug414,

    I have just reviewed your website and it appears to be functioning properly; the button is not overlapping the text. For reference, please see the screenshot provided at the following link: https://postimg.cc/WtycHZ5B. It is likely that this is a caching issue on your end. Please try clearing your cache and revisiting the website.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mktnegocios,

    We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not due to our theme and we suggest that you reach out to the your hosting provider for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

    Best Regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Ms. Morbenia Morbeck,

    We are pleased to inform you that we have successfully resolved your issue by adding the Custom CSS code under XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Please refer to the screenshots provided below for further reference:

    https://postimg.cc/GBh7zGVJ
    https://postimg.cc/7fwggDpS

    We thank you for your patience and look forward to your continued support.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Kamil,

    1. Thank you for reaching out to us. In order to solve your issue, there is only one possible way to display a product variant that is out of stock on the pages. Product variation that is ”Out of stock” can be displayed http://prntscr.com/t21xou with our variation swatches under Xstore > Theme Options > Woocommerce (Shop) > Shop Element > Variation Swatches > Swatch Out Of Stock (in case “Hide out of stock products from the catalog” option is enabled in WooCommerce > Settings > Products > Inventory). Please refer to the provided image: https://ibb.co/dc8b4Kk

    2,3. In order to further assist you, could you please explain your issue more clearly, if possible with some screenshots for my better understanding? Alternatively, could you please provide me with a small video clip of your issue for my better understanding, as I am not able to understand what you exactly want?

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    You may use the https://www.loom.com/ screen recording tool that records your screen and upload it on their website. You may share the URL here.

    4. Unfortunately, it is not possible with the current theme version and requires extra Customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. If you want paid Customization services, please submit a customization request toWPKraken team.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @azbarga,

    In order to change the color of the sub-menus, please copy and paste the following CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and adjust the color code values or use the desired color name as needed:

    .mobile-menu-content .menu-title {
        color: #00FF00  !important;
    }

    Furthermore, to fix the styling error which cuts out half the menu, please copy and paste the following CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and publish it:

    body .mobile-header-wrapper .nav-sublist-dropdown>.container>ul, body .mobile-header-wrapper .menu-static-block {
        height: auto !important;
    }

    Otherwise, please share your site WP Admin URL and Credentials with us in the private content area of this topic so that we will further look into it for you.

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @baparks,

    We have prepared a video tutorial for you to help you translate the text into the theme core plugin language files. Please watch it here and follow the steps: https://www.veed.io/view/89f1fd02-4c5c-4ff9-94c7-81c3eb1adfcd?sharingWidget=true&panel=share

    If you would like to set your desired products to show only in the fake sale popup, please mark/choose those products as featured products and set the “Show product source:” as Featured Products under XStore >> Dashboard >> Sale Booster >> Fake Sale Popup. Please refer to this screenshot: https://postimg.cc/SJzkjs8S

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 11,551 through 11,580 (of 13,902 total)