Hello Jeanice,

Thank you for using our theme and for reaching out to us.

We have reviewed your website and have not identified any issues. The blog post images are already aligned to the center. Please refer to the following image for further reference: https://postimg.cc/SXjrYwjw

Alternatively, We would appreciate it if you could provide us with more information about your issue, including a screenshot so that we can better understand the problem and provide you with an appropriate solution.

In order for us to assist you, please provide your WordPress Admin Login details in the private content area using the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We recommend that you take a complete backup of your site before proceeding.

You may upload screenshots to https://postimages.org/ and paste the links here.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Steven Tay,

In order to resolve your issue, please navigate to XStore > Theme Options > General/Layout > Mobile User-Scalable and turn OFF the setting, then save.

For a better reference, please see the image provided at the following link: https://postimg.cc/SJGtWvFZ.

Best regards,
8Theme’s Team.

Hello @Kestutis,

We have not encountered this issue with our theme, so it appears to be an issue specific to your site. Could you please check it by activating the default WordPress Theme, such as Twenty Twenty-Three, to confirm that the issue is with our theme? If the issue persists with the default WordPress Theme, then it is not related to our theme and we suggest that you contact WooCommerce support again. Once they have fixed the issue with the default WordPress Theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

Hello @minimal,

We regret to inform you that our theme does not have any influence on the thank you/confirmation pages that are provided by WooCommerce. These pages are archive pages and there is no direct option to edit them using WooCommerce.

Therefore, this would require extra customization or you can try a third-party plugin that better meets your requirements, but this is done at your own risk.

We appreciate your understanding.

Best Regards,
8Theme’s Team

Hello @Cristina,

Do you mean this text: https://postimg.cc/Th7yxXyX

This text is set under the heading element of Elementor and can be edited/changed to meet your requirements.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Best Regards,
8Theme’s Team

Hello Lucas,

We have addressed your issue on your site and kindly ask that you clear your browser cache to view the changes. Please refer to the screenshot provided at the following link: https://postimg.cc/VSTBGbjd. We have disabled the Advanced Cart/Checkout Layout under XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout.

For future reference, we kindly request that you create a new topic for any new issues to ensure that we can properly understand the issue.

Best Regards,
8Theme’s Team

Hello franksong,

We are pleased to hear that everything is now in order. Should you require any further assistance in the future, please do not hesitate to contact us.

We wish you a pleasant day.

Topic Closed.

Sincerely,
8Theme’s Team

Hello @mohamed emad,

We recommend that you navigate to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off. After clearing the mobile browser cache, please check your site again.

Alternatively, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @MAHDAR,

Google Login is one of the core features of our theme and can be configured using the Theme Settings as per your requirements.

Please refer to our theme documentation at https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ and watch the accompanying videos for instructions. We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Dan,

We regret to inform you that the WordPress Admin Login details you provided are not functioning correctly. Please refer to the screenshot provided at the following link: https://postimg.cc/BXvn1WqY

We kindly ask that you ensure that your server requirements meet the minimum requirements of the latest theme and plugins. You can refer to the following values for guidance: https://postimg.cc/Sj1p3nhd

Alternatively, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

And please share the working WP Admin Logins details under the private content area of the topic, so that we will further investigate your issue on your site.

Best Regards,
8Themes Team.

Hello @buscape,

The size of product images can be managed through the WooCommerce settings. To do this, please go to Appearance >> Customize >> WooCommerce >> Product Images and adjust the thumbnail width according to your needs. For reference, please see the screenshot provided: https://postimg.cc/gnHpkgFz

For further information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Best Regards,
8Theme’s Team

Hello @GNC,

If you would like to display a list of brands on a specific page using the Elementor page builder, we suggest the following solution.

First, go to Appearance >> Widgets and create a new sidebar. Then, use the 8theme – brand list widget in it and configure it according to your needs. Please refer to the screenshot provided: https://postimg.cc/G8yBZFy0

Next, go to the page and use the sidebar elementor element on it and select the sidebar you just created. This should work for you. Please refer to the screenshot provided: https://postimg.cc/vgFfhYPt

We hope this helps.

Best Regards,
8Theme’s Team

Hello @PR,

Thank you for your clear explanation. You can set the content on my account page as the privacy policy from WooCommerce >> Settings >> Accounts & Privacy and set/change the “Registration privacy policy” as per your requirements. Please refer to the screenshots provided at the following links: https://postimg.cc/xXPHHkDt & https://postimg.cc/hf2QPk95

The Loginisation/Registration functionality comes from the WooCommerce plugin, so please read this article – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings and contact the support team of the plugin for further assistance.

Best Regards,
8Theme’s Team

Hello PR,

Unfortunately, the default WooCommerce option does not provide the ability to add more sorting options to the shop page. It is possible to do so through additional customization, such as the one found at https://rudrastyh.com/woocommerce/sorting-options.html. If you require something more advanced, you may need to look for an additional plugin at your own risk or contact WooCommerce support for assistance.

Best Regards,
8Theme’s Team

Hello @PR,

We refer to these as filters, which are based on the attributes of the products. These filters work to sort the products according to their attributes. We suggest that you watch the complete video to gain a better understanding of its working and behavior.

Best Regards,
8Theme’s Team