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I can’t access to the theme option to make some customization

This topic has 6 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

Dan

Participant

March 7, 2023 at 21:33

Hi Admin,

I can’t access to the theme option. The page loading and don’t show anything !

Can I have your support please

regards

Please, contact administrator
for this information.

#349262 Copied Theme version: 9.0.4 WooCommerce version: 7.4.1

5 Answers

Tony Rodriguez

Support staff

March 8, 2023 at 06:18

Hello, @Dan,

We regret to inform you that the WordPress Admin Login details you provided are not functioning correctly. Please refer to the screenshot provided at the following link: https://postimg.cc/BXvn1WqY

We kindly ask that you ensure that your server requirements meet the minimum requirements of the latest theme and plugins. You can refer to the following values for guidance: https://postimg.cc/Sj1p3nhd

Alternatively, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

And please share the working WP Admin Logins details under the private content area of the topic, so that we will further investigate your issue on your site.

Best Regards,
8Themes Team.

#349277 Copied

Dan

Participant

March 8, 2023 at 09:55

Hi Tony,

I sent you the new password.

Regards

Please contact administrator
for this information.

#349302 Copied

Rose Tyler

Support staff

March 8, 2023 at 14:18

Hello, @Dan,

We are pleased to inform you that you can now use Theme options.
The issue that was preventing you from doing so has been resolved.
We thank you for your patience and understanding.

Kind Regards,
8theme team

#349344 Copied

Dan

Participant

March 8, 2023 at 23:24

Thank’s you Rose for your support.

Regards

#349413 Copied

Tony Rodriguez

Support staff

March 9, 2023 at 06:18

Hello Dan,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day.

Best regards,
8Theme’s Team

#349424 Copied
Tagged: accessibility, customization, templates, theme options, woocommerce, wordpress
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I can’t access to the theme option to make some customization

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