Issue with payment methods, pay button does not respond

This topic has 14 replies, 5 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

  • Avatar: Tiang
    Tiang
    Participant
    August 10, 2022 at 19:33

    Hello,
    I am finishing designing my website and when testing the payment methods, the checkout site does not work, it loads the buyer’s data, the delivery address and when the time of payment arrives it does not allow me to load neither card data nor bank transfer… I searched the forums for a solution and they all refer to a checkout tab (which should now be in the payment sector) that is not anywhere (neither in woocommerce settings nor in payment settings). I have the latest version of wordpress installed and all updates are up to date.
    I disabled the plugins and the error persists.
    Thank you very much!!

    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2022 at 19:57

    Hello,

    Thanks for using our theme and for contacting us.

    Try to disable Advanced Layout for Cart/Checkout layout via Theme Options.

    If this doesn’t help, record a video for a better understanding of the problem.

    After that provide URL and temporary wp-admin access via the Private Content area, so we can take a closer look.

    Regards

    Avatar: Tiang
    Tiang
    Participant
    August 11, 2022 at 15:00

    The problem that I present is when making the payment of a purchase, I cannot advance with the payment method, the button completes the purchase does not do any action. attached the requested informationnull

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2022 at 07:22

    Hello,

    Please do the next tests:
    1/ Update the theme and Core plugin and check then.
    2/ Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue when the Storefront theme is activated?
    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
    3/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, then check. Maybe one of the additional plugins is a reason for the problem.
    Let us know results.

    Regards

    Avatar: Tiang
    Tiang
    Participant
    August 14, 2022 at 19:18

    Dear Rose,

    Thank you for your help.
    We tried everything step by step you proposed.
    Installing storefront we get a positive result, but despite updating the xstore theme, and deactivating any third party plugin that is not in the list of xstore compatible plugins, unfortuentely there is no progress with the xstore theme. Please let us know if we can try anything different.
    We left you a temporary access in the last mail, it would be great if you could have a look on it.
    Thank you very much!
    Best regards,

    Tiffany

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2022 at 06:17

    Hello,

    Thanks for the reply and sorry for the delay in answering.
    I’ve passed this problem to our dev team. We need temporary FTP access (FTP host, FTP username, FTP password, FTP port). If you do not know how to create FTP, your hosting provider should be able to assist you.

    Regards

    Avatar: Tiang
    Tiang
    Participant
    August 17, 2022 at 17:31

    hi thank you.

    here is the requested information.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 17, 2022 at 17:34

    Hello,

    Thanks for FTP access. Please provide correct wp-admin access, one more time.

    Regards

    Avatar: Tiang
    Tiang
    Participant
    August 17, 2022 at 17:39

    great here I leave the requested information

    thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 17, 2022 at 17:42

    Hello,

    I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
    Thanks in advance.

    Regards

    Avatar: Tiang
    Tiang
    Participant
    August 17, 2022 at 17:48

    thank you so much

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 18, 2022 at 15:19

    Hello, @ Tiang,

    Your issue has been resolved, please check back to your site now after removing the browser cache.

    Regards 8Themes Team.

    Avatar: Lucas
    Lucas
    Participant
    March 9, 2023 at 02:09

    Hello! I have the same issue.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 9, 2023 at 05:43

    Hello Lucas,

    We have addressed your issue on your site and kindly ask that you clear your browser cache to view the changes. Please refer to the screenshot provided at the following link: https://postimg.cc/VSTBGbjd. We have disabled the Advanced Cart/Checkout Layout under XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout.

    For future reference, we kindly request that you create a new topic for any new issues to ensure that we can properly understand the issue.

    Best Regards,
    8Theme’s Team

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