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Links stopped working in the banner caroussel

This topic has 6 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

padel

Participant

March 7, 2023 at 20:40

the links stopped working in the banner caroussel. After I have done alle the cache and minify etc. you can no longer click the pictures. The links no longer work.
It is here:
https://prnt.sc/lq1zsJLBPhI4

#349259 Copied Theme version: 9.0.4 WooCommerce version: 7.4.0

5 Answers

Tony Rodriguez

Support staff

March 8, 2023 at 05:47

Hello @padel,

We kindly request that you revert the cache and minify changes you have made to your site and observe the results.

OR

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best regards,
8Theme’s Team

#349274 Copied

padel

Participant

March 8, 2023 at 13:25

also when using another browser I get another design, which seems to be an older version of the site.

#349337 Copied

padel

Participant

March 8, 2023 at 13:28

ok, turning of Lazy Loading makes the links work again. But I do not understand why I get another layout/design when using another browser. This happens with several sections on the front page.

#349338 Copied

padel

Participant

March 8, 2023 at 15:00

ok, so now the second banner on the front page al of a sudden streched and became very big. Not sure what is going on here.
I fix something and then something else breaks 🙂

#349357 Copied

Rose Tyler

Support staff

March 8, 2023 at 15:25

Hello, Padel,

We recommend that you navigate to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

Kind Regards,
8theme team

#349360 Copied
Tagged: carousel, links, stopped, templates, woocommerce, wordpress, working
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