Tony Rodriguez

Hello @Stelio,

You’re welcome! It was a pleasure helping you. If you need any further assistance, feel free to reach out to us.

Best Regards,
8Theme’s Team

Hello, mohamed emad,

In order to address your issue, please navigate to XStore > Theme Options > Header Builder > Main Menu and select the desired Text Color (Hover, Active) and Line Color (Hover, Active) and Publish it.

For further reference, please refer to the image provided at the following link. https://postimg.cc/64qSzYGh

We hope this helps.

Best Regards,
8Theme’s Team

Hello @elementaryweb,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day.

Sincerely,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, Buhle,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

2) We suggest that you attempt to temporarily disable any CDN caching and cache plugins, and clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

If the issue persists afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Catholicans,

We regret to inform you that there is no available option to modify the title and content length of a particular element. The length of the content is dependent on the width of the container (columns) of the row. If you increase the column width, the content will be automatically adjusted to fit in a single line. Alternatively, you can reduce the number of columns from four to three and check the result.

For more information, please refer to the official documentation of the WP Bakery here: https://kb.wpbakery.com/docs/learning-more/responsive-settings/

Best Regards,
8Theme’s Team

Hello, Catholicans,

Thank you for using our theme and for contacting us.

1) You can edit the free shipping option by navigating to Theme Options > Header Builder > Cart > Edit Mini Cart Promo Message. For your reference, please see the attached image. https://prnt.sc/PGcb7RaPFf76

2) Unfortunately, it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello @It,

In order to address your issue, please use the page builder to edit your page, then navigate to the Settings of the element and disable XStore Ajaxify, Lazy Loading, and save the settings. For a visual reference, please refer to the image provided at the following link: https://postimg.cc/LJqc9qQG

Also please navigate to Xstore >> Theme Options >> Speed Optimization and make sure to set the “Image Loading Type” as default.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @vasak,

We apologize for the inconvenience, but the WordPress Admin Login details you provided are not working. Please refer to the screenshot in the private content area.

In order to investigate the issue, we kindly ask that you provide us with the correct/working Login details.

Additionally, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @ash,

If you would like to display all product reviews in one place, you can use the “Reviews” widget that is included with WooCommerce.

To do this, please navigate to Appearance >> Widgets and create a new sidebar. Then, use the “Recent Product Review” widget under it.

Next, go to the page where you would like to show the reviews and use the sidebar element. Select the particular sidebar to display.

Please refer to the screenshots attached below for further guidance.

https://postimg.cc/yJtNV0y7
https://postimg.cc/H82H7MXc

Best Regards,
8Theme’s Team

Hello @vasak,

Thank you for reaching out. Unfortunately, the WordPress Admin Login details you provided are not working https://postimg.cc/0zp25GSd

We suggest you navigate to XStore >> Single Product Builder >> Gallery and set the “video position” as first and check back again: https://postimg.cc/bdxGL2L5

Best Regards,
8Theme’s Team

Hello, mohamed emad,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To change the active icon color on the main menu, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et_b_header-menu.et_element-top-level .menu>li>a i {
    color: #48ff00 !important;
}

The result should look like this: https://postimg.cc/64sdZLH6.

You can change the color code as per your requirement.

Best Regards,
8Theme’s Team

Hello, Catholicans,

We have recently conducted a review of your site and it appears to be functioning properly. Please refer to the screenshot provided at the following link: https://postimg.cc/YG8HGb2Y. We believe this to be a cache issue on your end. We suggest clearing your cache and checking again.

Alternatively, please navigate to the wishlist page and check if the products have been added. If so, please remove them and then re-add them. This should resolve the issue.

Best Regards,
8Theme’s Team

Hello @It,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you would like to add a custom link to the mobile menu, please first go to Dashboard -> Appearance -> Menus and create a custom link menu as per your requirements.

After that, please navigate to XStore > Theme Options > Header Builder > Mobile menu > and select the menu from the list of menus you have created in Dashboard -> Appearance -> Menus.

For further reference, please refer to the images provided at the following link: https://postimg.cc/QHGFjzTy and https://postimg.cc/N565Fx8f

Best Regards,
8Theme’s Team

Hello, @First Idea,

Thank you for reaching out to us. We would like to explain to you how related products work. Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product. These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

We understand that you are facing an issue on your site due to the fact that you have selected “All” in the categories of the TShirt Products and in “AFTERSHOKZ AEROPEX Earphones”. This is why it is picking the Tshirt products as related products.

We have included screenshots for your reference. To resolve your issue, please edit the products and uncheck “All” from the categories.

https://postimg.cc/RqJ72Kf8
https://postimg.cc/N2RrF8kj

We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team